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Job Description
Description
Join Our Team as an HR Technician!
Are you looking to start your career in human resources and make a real impact in public services? The City of Palo Alto is seeking a problem solving, analytical, detail-oriented and motivated HR Technician to join our team Human Resources Team, supporting our Benefits & Workers’ Compensation division. This is an entry-level position ideal for candidates interested in public service and looking to grow a career in human resources.
Department
Meet our Team, CLICK HERE .
The City's HR team is a dynamic, hard-working, and talented group of professionals committed to creating an engaging employment experience for the City's greatest assets - our employees! Join us and you will be encouraged to grow and learn while working in a creative and fulfilling work environment.
About the Role:
As an HR Technician, you’ll perform a variety of clerical, data entry and technical duties under direct supervision. You’ll be an important part of our HR operations-supporting workers’ compensation, employee benefits, wellness programs, process improvements, and day-to-day front desk customer service.
Exciting Projects You Will Support
In this role, you will assist and support the Benefits & Workers’ Compensation division with several key initiatives, including:- Assist in the smooth transition to a new workers’ compensation vendor
- Updating content on our internal HR websites
- Preparing for the upcoming open enrollment period
- Create and launch benefits related communication campaigns
What We’re Looking For
The ideal candidate will bring the following skills and attributes:- A customer service mindset with a focus on providing helpful and responsive support
- A self-starter who is eager to learn and take on new challenges
- Intermediate proficiency in Microsoft Office (Word, Outlook, Excel), including formulas, logic, and computations
- Strong verbal and written communication skills
- A proactive approach to assignments and projects
- Strong time management skills with the ability to manage multiple tasks and priorities effectively
- Strong technical and analytical skills, with the ability to think critically and solve problems
- High attention to detail and excellent organizational skills
- Experience reviewing data and running reports is a plus
- A high level of discretion and professionalism when handling confidential HR documents
Essential Duties
Essential and other important responsibilities and duties may include, but are not limited to, the following:- Prepares, processes, distributes, and maintains a variety of personnel records, documents, files, logs, applicants, benefits and status changes, and/or other related human resources information.
- Responds to requests for information from employees and/or the general public over the phone, in person, and via e-mail regarding a variety of Human Resources programs, job opportunities, and/or other related information.
- Enters a variety of information into databases; compiles data, provides analysis and prepares related reports, correspondence, and collateral materials.
- Provides research assistance in a variety of areas, such as employee relations, training, benefits, occupational health and safety, workers' compensation, and communications.
- Schedules and participates in site visits and training sessions, including new employee enrollment and orientation.
- Assists with day-to-day workers compensation operations activities. This includes, but not limited to; answering day to day employee, department and third party questions about workers compensation; creating accrual buckets to ensure accurate timecard coding; help with managing workers compensation claims
- Assists with day-to-day benefit operations activities. This includes, but not limited to; answering day to day employee, department and third party questions; completing accurate and timely benefit entries; running and transmitting monthly reports.
- Assist with front desk customer service duties
For full job description, please click HERE .
Minimum Qualifications
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through:- Associates Degree and two years experience in technical or clerical human resources programs; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Supplemental Information
Working Conditions / Physical Requirements- Work in an office environment; sustained posture in a seated position for prolonged periods of time.
- Positions in this class typically require: reaching, standing, walking, some lifting, and repetitive motions.
- Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
The Selection Process:- Recruitment status notifications will be sent via email or text (please enroll in text alerts when applying).
- Updates can also be found on your governmentjobs.com account.
- Applicants will be screened throughout the posting process and highly qualified candidates may be invited to interview at any time.
- The screening process for this position may include a virtual recorded interview and/or panel interviews preceding final interviews with the hiring manager or their designee.
Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.
The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
See our Benefits at a Glance Bookletfor more details.
Learn more about our Compensation Plan HERE.
Closing Date/Time: 2/8/2026 11:59 PM Pacific -
ABOUT THE COMPANY
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City of Palo Alto
Show moreThe Community
The birthplace of Silicon Valley, Palo Alto, is a community of approximately 68,000 residents and nearly 100,000 jobs. Located on the mid-Peninsula between San Francisco and San Jose, Palo Alto is recognized worldwide as a leader in cutting-edge technology, medicine, and green innovation. The community's treelined streets and historic buildings reflect its California heritage, and, at the same time, many world-class businesses maintain or started offices here, such as Stanford Health Care and Lucile Packard Children's Hospital, Amazon, Broadcom, Hewlett-Packard, Houzz, Rivian, SAP and SAP Ariba, Tesla, and Varian Medical Systems. Numerous start-ups are also at home in Palo Alto, arguably making it the start-up capital of the world. Stanford University is foundational to the history and prestige of Palo Alto, reflected in the community's dedication to lifelong learning. Stanford's cultural and educational offerings are integral to the vibrancy and charm of Palo Alto, while the City's exceptional K-12 school district ranks among the top public-school systems in the country. With more than 50% of adult residents holding a graduate degree or higher, Palo Alto is frequently listed as one of the most educated cities in the nation. Palo Alto boasts a genuine sense of community and an active citizenry with strong environmental values. Beautiful neighborhoods are complemented by vibrant commercial corridors and a bustling economy featuring premium shopping and dining options. Excellent healthcare facilities, performing arts, and diverse recreational opportunities are some of the community's incredibly desirable and cherished amenities. To learn more, visit https://www.paloalto.gov/Departments/City-Manager/Latest-NewsCity Government
Palo Alto is a full-service charter city with a council-manager form of government. The seven-member City Council is elected at large, and the City Council annually selects the Mayor and Vice Mayor from among its members. The Mayor and City Council appoint the City Manager, City Attorney, City Clerk, and City Auditor. The City Manager is responsible for the strategic direction and day-to-day operations of the City. Palo Alto is organized into 15 departments/offices with 1,093.10 authorized positions in FY 2025. There is also a FY 2025 capital budget of $316.2 million. Palo Alto owns and operates its own utilities, including electricity (carbon-neutral), gas, water, wastewater, and an expanding fiber network. This dynamic municipal environment ensures an ever-engaging platform for unique problem-solving and advances new initiatives, including sustainability, broadband, and effective service delivery. Community assets also include five libraries, 36 parks, five community centers, a museum and zoo, youth centers, a general aviation airport, an 18-hole golf course, a regional water treatment plant, and wildland open space preserves at the San Francisco Bay and in the foothills of the Santa Cruz Mountains offering 41 miles of walking/biking trails in addition to its police, fire, and ambulance services. Palo Alto has long been a leader in sustainability, and the City's ambitious greenhouse gas (GHG) emissions reduction goals are part of what sets it apart. Since the City's first Climate Protection Plan was passed in 2007, Palo Alto has set goals that exceed State and Federal targets. Today, the City's goal to reduce emissions 80% below 1990 levels by 2030 (the "80x30" goal) and achieve carbon neutrality by 2030 guides sustainability efforts. An award-winning City, Palo Alto is recognized nationally as innovative and well-managed. City services and performance also receive impressive marks from community members in the Palo Alto Community Survey.
Many of those ratings put City programs and services in the highest percentiles among the hundreds of benchmark cities. Palo Alto makes decisions through comprehensive processes and proactively seeks to involve its extremely informed, educated, and engaged residents. Projects are naturally a cooperative effort among the City Council, Boards, Commissions, Committees, engaged residents, neighborhoods, businesses, property owners, and staff.
Join an Award Winning Team
Palo Alto is an award-winning City recognized nationwide as innovative and well-managed. Palo Alto is one of a small number of California cities with a AAA bond rating. Recently, Palo Alto became one of the most livable cities in the U.S. by Livability.com. It's the only city to receive the Platinum Beacon Award in sustainability best practices by California’s Institute for Local Government. We offer a variety of career paths that relate to building and improving communities. The City has fourteen departments employing 1,000 full-time staff. Police officers, fire fighters, paramedics, and building inspectors keep us safe. Engineers and public works staff build and re-build the physical infrastructure. City planners help envision and shape future community growth. Recreation, arts and library professionals enhance community life. Utilities provides electric, gas, water, sewer and other services. Internal services departments help manage, staff, and protect the City.
Want to learn more about our benefits? Learn more by reviewing our "Benefits at a Glance Booklet."
Contact Us
Phone: 650-329-2376
Email: Recruit@paloalto.gov
Location: City Hall, 1st Floor | 250 Hamilton Ave 94301 | View Map
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