Senior Administrative Assistant

Full-time position available with the Health Department, Vital Records Division located at 2400 Troost Ave
Starting Salary: $20.48-$30.71/hour
Normal Work Days/Hours: Monday-Friday 8:00 a.m.-5:00 p.m.
Application Deadline Date: January 26, 2026


Responsibilities

This is a highly responsible management position providing first-line supervisory support to the Program Manager of Life Essentials. The role oversees a team of seven staff members (Four Customer Service Representatives and three Administrative Assistants) and ensures efficient operations in compliance with city and state regulations. The position requires independent judgment, discretion, and strong leadership skills to manage complex administrative processes and deliver exceptional customer service.

Key Responsibilities:

• Supervises and evaluates staff performance.
• Provide coaching, counseling, and disciplinary action as needed.
• Performs daily administrative duties related to the issuance of birth and death certificates to individuals and funeral home directors.
• Completes job performance appraisals and supports professional development.
• Ensures compliance with strict security protocols and confidentiality requirements.
• Responds to phone inquiries and assists staff with complex customer service issues.
• Processes online and mail orders accurately and promptly.
• Develops and implements improved systems, procedures and forms to enhance efficiency.
• Assists in policy development, timekeeping, voucher invoices summaries, and report preparation.
• Provides leadership during critical, high-volume periods such as Back2School, requiring strong organizational and communication skills.
• Conducts staff training and cross-training with Fountain IDs.
• Delivers presentations to Community Wellness Ambassadors (CWA).
• Coordinates outreach events such as Annual Project Homeless Connect KC and Health on the Block.
• Assists with financial tasks including bank runs and daily deposits.
• Works with a diverse staff and customers based in a fast-paced environment.
• Demonstrate professionalism, respect, and adaptability during high-demand periods.
• Employees will receive official training from the State of Missouri Bureau of Vital Statistics and must maintain professional relationships with home funeral directors and staff from the Vital Records office in Jefferson City.
  

Qualifications

REQUIRES an accredited Bachelor's degree; OR an equivalent combination of qualifying education and experience to include professional experience in the development and/or operation of administrative systems, programs, policies and practice.


Other Information

Why You'll Love Working with Us - Core Employee Benefits

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

• 816-513-1903

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