Support Specialist

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must have the understanding and ability to successfully support individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.

SUMMARY DESCRIPTION

Under general supervision from assigned manager, assists with the development, implementation, and evaluation of activities designed to increase retention, persistence, and completion through caseload and cohort management; provides guidance and support for students; and enhances student success with programs and services, including coaching, support and follow-up, degree and certificate progress check-in, and proactive connection and referrals to resources and services.

Need Help With Your Online Account?

• Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

If you have any questions about this position, please contact the Human Resources Department at hr@sierracollege.edu .

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Develops, coordinates, and implements complex multi-level case management strategies to provide support for students based on needs of a diverse student population; utilizes student data and case management software to conduct coordinated email, call, and text campaigns to assess and address student retention, persistence, and completion; reviews student records to ensure progress towards academic and career goals; conducts and analyzes student needs assessments.

2. Maintains case notes of student interactions and generates performance reports summarizing student progress; updates the District’s Student Information Systems (SIS) and related databases, as needed; ensures accurate reporting of data related to students served; assists with providing data for reports related to student success and equity plans, as requested.

3. Generates and responds to referrals through the District’s student case management system; meets with students in-person, by phone, or virtually to assess student needs.

4. Works proactively and efficiently to provide appropriate resources, information, and referrals to students; provides information regarding District services and programs, including, but not limited to, enrollment, registration, financial aid, educational pathways and programs, academic supports, on-campus employment, and student services; connects students with opportunities for campus engagement and clubs based upon students’ career, personal, and educational interests and goals.

5. Provides support services to implement retention and completion efforts; fosters student success and academic development, including critical thinking, problem solving, and self-advocacy skills; coaches students to use student success skills, including time management, calendaring, organization, and communication. 6. Plans, coordinates, and delivers equitable retention activities for disproportionately impacted students using case management methods based on data reporting and best practices for students, including trauma-informed and culturally responsive methods.

7. Collaborates with faculty, Success Network Team, and other student services staff to provide cross-functional, holistic support for each student based on individual needs, data and analytics, and institutional student journey momentum points.

8. Monitors, tracks, and maintains institutional accountability for student progress in caseload; proactively communicates and connects with students to help them meet defined momentum points, including, but not limited to, completing financial aid documents, accessing counseling appointments and services, attending workshops, receiving basic aid, utilizing academic supports, and attending student engagement events.

9. Collaborates with Success Network Team and other student services and instructional departments to plan, coordinate, and deliver proactive support for students; connects students with counselors for educational, career, and transfer planning, as well as personal and crisis counseling appointments, as needed; provides assistance and referrals to students in major and career exploration, including online computer-aided searches to identify opportunities and resources; refers to Career and Transfer Connections, as needed.

10. Networks with divisions, departments, and District staff to ensure smooth implementation of case management and communications strategies to students; researches, tests, and implements new communication systems and methods for continued effectiveness and process improvement.

11. Plans, coordinates, implements, and evaluates Success Center related events, including tabling, workshops, and presentations; provides coordination and planning, including, but not limited to, staffing, logistics, supplies, and catering; partners with other departments to develop, coordinate, and conduct transition workshops and activities for students.

12. Oversees one or more assigned support and service initiatives, including, but not limited to, orientation activities to connect students to programs and services.

13. Provides administrative support, including composing correspondence and scheduling meetings, appointments, and facilities reservations; researches and makes recommendations regarding best practices, models, and methods for providing services to students; aids in planning and developing department objectives and initiatives; develops and implements procedures and policies; ensures department and training materials are current and available for use; maintains and provides department information, announcements, resource materials, and other forms of communication regarding department events, activities, programs, and initiatives for dissemination.

14. Provides onboarding support, general work training, guidance, supervision assistance, and directs activities of students or temporary employees.

15. Performs related duties that support the overall objective of the position.

EDUCATION AND EXPERIENCE GUIDELINES

Any combination of education and experience that demonstrates the required above knowledge and abilities is qualifying. Examples of ways to obtain the above knowledge and abilities could include, but are not limited to, the following:

Education/Training

• Two years of coursework from a college or university.

Experience

• Two years of experience providing program support services to students or community members or related experience.

License/Certificate - Possession of, or ability to obtain within a reasonable timeframe, each of the following:

• Valid California Driver’s License.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Sierra College and operations of student services offices.

• Collaborative problem solving and conflict resolution techniques.

• Culturally inclusive and equity minded practices and strategies.

• Historically underrepresented and disproportionately impacted student needs in higher education.

• External and public agencies, services, and resources.

• Federal, state, and local laws, codes, and regulations regarding support of students, including, but not limited to, the Family Educational Rights and Privacy Act (FERPA), the Americans with Disabilities Act (ADA), National Collegiate Athletic Association (NCAA), and California Community College Athletic Association (CCCAA).

• Principles, practices, and techniques of marketing, public speaking, and outreach.

• Basic research methods and data analysis techniques.

• English usage, grammar, spelling, punctuation, and vocabulary.

Ability to:

• Perform technical and operational duties to support students, including providing complex case management services and sensitivity to individuals students from varying diverse backgrounds.

• Maintain accurate written case management records.

• Process and disseminate information accurately and clearly; synthesize information to develop an appropriate plan of action.

• Analyze and resolve confidential, difficult, and sensitive situations.

• Coordinate and conduct workshops, seminars, special events, presentations, and orientations.

• Screen, interview, and assess the needs of students and clients.

• Maintain current, accurate, and confidential records and files.

• Properly handle difficult, sensitive, and confidential situations and materials.

• Use sound judgment in recognizing scope of authority.

• Plan and organize work to meet changing priorities and deadlines with frequent interruptions and a high degree of public contact.

• Utilize office procedures, methods, and equipment, including computers, technology, and applicable software applications sufficiently to perform the duties of the classification such as database management and student information systems.

• Adapt to changing technologies and learn functionality of new equipment and systems.

• Maintain confidentiality of information.

• Follow oral and written directions.

• Communicate clearly and concisely, both orally and in writing.

• Provide onboarding support, general work training, guidance, supervision assistance, and direct activities of students or temporary employees.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Work with and show sensitivity to a diverse student population from a wide range of ethnic, socio-economic, gender, sexuality, and accessibility backgrounds.

• Work independently and collaboratively.

• Apply District policies and procedures.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting. Position may be required to work evenings, nights, and weekends.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing: Hear in the normal audio range with or without correction

WHY SIERRA?

• One of Aspen Institute’s Top 150 Community Colleges in the nation
• The Accrediting Commission recognized Sierra “for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission.” This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc.
• Public Employee’s Retirement System (PERS)
• 18 paid holidays (including extended time off during the winter break)
• 12 accrued paid vacation days per year (vacation accrual increases over time)
• Competitive benefits package
• Flexible work schedules may be available
• Currently during summers, some employee groups participate in 4x10 schedules
• Qualifying Employer for Public Service Loan Forgiveness (in most cases)

Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 17,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at two centers located in Grass Valley and Tahoe/Truckee. Our District prides itself on academic excellence.

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.

As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 17,800 students per term, where approximately: 23% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American/Black, 2% are Filipino, 6% are Asian, 1% are American Indian/Alaskan Native, 8% are Multiethnic and 55% are White.

The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students.

Need Help With Your Online Account?

• Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

If you have any questions about this position, please contact the Human Resources Department at hr@sierracollege.edu .

Helpful Tip:

Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities.

Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any).

Please see the Sierra College website for additional helpful tips and tools for prospective applicants .

Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews).

Key Information Regarding Our Hiring Process

Hiring Subject to Board of Trustees Approval

Please note that all new hires require approval from our Board of Trustees during one of their public meetings. Official hire dates will follow this approval. More information about the Board of Trustees and their meetings can be found at https://www.sierracollege.edu/administration/board-of-trustees/ .

H1B1 Visa Sponsorship Not Available

At this time, we do not offer H1B1 visa sponsorship for new employees.

Terms and Conditions of Employment:

Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department.

*Sierra Community College District currently operates campuses in Rocklin, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time.

EEO / TITLE IX EMPLOYER

Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students.

Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu .

Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105.

If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider.

TTY/VCO/HCO to Voice

English 1-800-735-2929

Spanish 1-800-855-3000

Voice to TTY/VCO/HCO

English 1-800-735-2922

Spanish 1-800-855-3000

From or to Speech-to- Speech

English & Spanish 1-800-854-7784

Closing Date/Time: Sun, 01 Feb 2026

• 

• Sierra Community College District

• (916) 660-7100

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