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Job Description
Requirements
MOS Code: 001665 (Navy), 4A011 (Air Force), 0121 (Marine Corps)
Education and Experience : A High School diploma, GED, or higher and two (2) years of public contact experience.
Licenses and Certificates : None.
General Purpose
Under general supervision, provide service to customers, deal and disseminate information to the general public, provide referral information and access to health services, process work orders and enter data and perform a variety of routine general office functions.
Typical Duties
Provide customer service in assigned area. Involves: Assist customers and the general public. Welcome and greet customers. Communicate in person, over the telephone or by correspondence. Respond to customer inquiries and questions regarding services, fees, Health 211 information and referral services, and basic and general City and municipal service inquiries. Direct customers to appropriate contacts within the City. Assist the public with completion of forms. Provide fast and accurate customer service. Collect payments for services and fees from customers. Keeps abreast of changes in procedures, protocols and services. Provides efficient call-taker duties, as assigned.
Receive, review and prepare work requests in assigned area. Involves: Work with customers to identify service needs (new, transfer, changes, installment), summarize needs, and assure policies, rules and regulations are followed. Update work and change orders; fees and results; credit and transfer information. Assure work requests are completed accurately and timely, and update customer account history. Work with WIC customers, provide program information and appointment scheduling for WIC and Immunization divisions, information regarding Department of Public Health clinics and outreach activities, income screening, and information and explanation on social service and referral agencies. Maintain effective communication with field personnel. Use a two-way radio, software or phone to communicate changes in work request to field personnel.
Enter and update accounting and client information in assigned area. Involves: Review debit and credit adjustments. Verify payments. Provide account analysis, update accounts to reflect new or changes in service, make billing corrections (debit or credit) and adjust balances in accordance with established approval processes. Post daily payments and customer account adjustments. Record data correctly in general ledgers, and generate associated reports and spreadsheets. Enter assigned data in to computer databases. Maintain filing system, records, telephone logs and keep reports. Enters client's call information into database for call-tracking, follow-up and reporting.
General Information
For complete job specification, click here.
Please note: This is an unclassified, contract position. Employment is predicated on the continuation of state/federal funding.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Note: Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/member s for more information
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement
Closing Date/Time: 1/13/2026 11:59 PM Mountain -
ABOUT THE COMPANY
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City of El Paso
Show moreTHE CITY OF EL PASO HAS IMPLEMENTED PROGRAMS TO INVEST IN ITS WORKFORCE, INCLUDING:
- Competitive wages
- Pension Plans
- Medical, Dental and Vision Coverage
- Health Savings Account
- Paid Time Off and Paid Parental Leave
- Quality Training and Tuition Assistance Programs
Mission:
Deliver exceptional services to support a high quality of life and place for our community.
Vision:
Develop a vibrant regional economy, safe and beautiful neighborhoods and exceptional recreational, cultural and educational opportunities powered by a high performing government.
Values:
Integrity, Respect, Excellence, Accountability, People
THE COMMUNITY
Located at the westernmost edge of Texas along the Rio Grande River, El Paso has long been recognized as one of the nation’s safest cities with a population of over 800,000. This thriving community is aptly referred to as the “Sun City” – a moniker derived from the 300+ days of sunshine experienced annually.
El Paso, the largest Texas City on the U.S./Mexico border and the sixth largest city in Texas, is a dynamic and vibrant community whose location on the border provides the City with a culturally diverse population and a rich heritage that embraces the past while building for the future.El Paso is filled with many attractions that residents and visitors enjoy alike. For sports enthusiasts, the City is home to The El Paso Chihuahuas, the Minor League baseball team and Triple-A affiliate of the San Diego Padres. El Paso is also home to Sun Bowl Stadium at UTEP where many events occur, including Division I college football games and other events, including the nationally televised Sun Bowl game held each year. UTEP is also the home of the legendary Don Haskins Center where Division I college basketball games are played. Residents and visitors may also take in an El Paso Locomotive FC soccer game or an El Paso Rhinos hockey game. Located in El Paso are amusement parks, water parks, state parks, museums, the El Paso Zoo and Botanical Gardens, and the El Paso Symphony Orchestra. At the heart of the City is the Franklin Mountains State Park, the largest urban state park in Texas.
Fort Bliss is the largest installation in the United States Army Forces Command and the second largest military installation in the Army overall with the largest being the adjacent White Sands Missile Range. Fort Bliss is an anchor of the local economy and its economic stability, as it is the single largest employer in the area supporting over 167,000 people with an annual economic contribution of over $25 billion. The City of El Paso strives to be the #1 City in America for Veterans to live. The City of El Paso has been recognized by the Texas Veterans Commission for its high Veteran Employment rate. The City government currently employs approximately 14% of veterans and has a Military and Veterans Affairs department.
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