911 Dispatcher I

Overview

The 911 Dispatcher is tasked with receiving, evaluating, and processing emergency and non-emergency calls for service, acting as a vital communications link between the public and various Public Safety Units, such as law enforcement, Fire, EMS, City Departments and other governmental entities.

Primary Responsibilities

• Answering calls and assessing urgency

• Dispatching police and appropriate personnel or departments for service

• Providing pre-arrival medical information, following protocols for CPR, the Heimlich maneuver, childbirth, and first aid

This role requires working various shifts, including nights, weekends, and holidays, as part of a 24/7 operation. The goal is to deliver prompt and high-quality service to our community

The Corpus Christi Police Department will provide training for this job and in addition to attending an 8-week paid dispatch academy, you will receive on-the-job training to help you successfully become a dispatcher

Responsibilities

• Provide emergency services by understanding potential hazards, safety issues, and local conditions. Possess essential computer skills to relay information

• Respond to emergency and non-emergency calls, determining urgency and calming distressed citizens who are often hysterical and victims of a crime

• Learn basic knowledge and operation of Telecommunications Device for the Deaf (TDD)

• Cross-train co-workers and provide instruction on the duties and essential functions of a dispatcher, this includes primary training in Call-Taking, Fire Radio, Law Enforcement Radio, and Information Radio, once you are certified in your position, as directed

• Develop skills to operate a talk group and provide field units with updated information while maintaining accurate records and statuses

• Assist with pre-arrival medical instructions such as CPR and first aid. Gather important information for responders and keep callers updated

• Operate equipment for dispatching calls and use radio talk groups to support law enforcement and emergency services. Monitor communications for urgent requests

• Check criminal history information and confirm the identity of detained persons

• Update state and nationwide databases regarding missing persons and stolen property

• Compose and send messages to law enforcement agencies about wanted or missing individuals

• Assist customers with inquiries about service calls, data entries, criminal histories, and protective orders

• Dispatch calls for service to the appropriate personnel or departments after hours and on weekends, including Animal Control and Vector Control

• Reroute non-emergency calls to the relevant department, such as Gas or the Street Department

• May be asked to perform other duties as assigned

Position Type and Typical Hours of Work

• Non-exempt - Full-Time

• Flexibility to work evenings, weekends, and holidays is a schedule requirement

• Available weekends/ nights/ holidays

• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

• High School/ GED

• Six (6) months to one (1) year of experience

**Experience may be waived for applicants that have successfully completed the MetroCom Enrichment Program**

Licenses and Certifications

Required within six (6) months of hire

• CJIS Awareness

• NCIC/ TCIC full access

Required within one (1) year of hire

• TCOLE Basic Telecommunication License

• Basic CPR instructions with AED and first aid

• Emergency Medical Dispatch Certification

• TDD instruction

• Completion of all areas of training which includes passing a series of written examinations

Employment Testing

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Police Criminal Background Check: Yes

• Motor Vehicle Record Check: Yes

• Drug Screening: Yes

• Physical Exam: Yes

• Psychological evaluation: Yes

Basis of Rating

• A recruitment consultant will evaluate all applications against the posted qualifications. The city may also conduct additional skill assessment tests, in addition to the panel interview.

Supplemental Information

• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

• The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Closing Date/Time: February 27, 2026

• 

• City of Corpus Christi

• 3618263332

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