Program Support Specialist - Data System Management

Please note: The salary range listed in this job description is a base salary. Applicants eligible for years-of-service adjustments or shift differentials may exceed salary range listed above.

Job Location: This position will be located at 205 Jefferson St., Jefferson City, MO 65101.

Why you’ll love this position:

The Office of Data System Management (ODSM) is responsible for maintaining the P-20 longitudinal data system used for research of student progress and achievement, postsecondary, and workforce preparation, etc. In addition, the office collects and generates data to meet federal reporting requirements and compliance, as well as provide data utilized in research and analysis that impacts policy decision-making. As the technical writer for ODSM, you will collaborate with subject matter experts to create and edit documentation that supports this work.

• Provide operational and logistical support to the Chief Data Officer (CDO).
• Schedule, prepare agendas, and take minutes for various meetings.
• Arrange all in and out of state travel for the team.
• Prepare, invoice payments, purchase requisitions, and other forms.
• Prepare, review, and maintain the Administrative Rules, Forms Management, and Records Retention for the office.
• Compose, type, and proofread memorandums, letters, reports, and other correspondence.
• Mail correspondence and/or meeting materials to participants as needed.
• Maintain Call Handler and Hunt Group system.
• Support with occasional data entry and accessibility tasks in various DESE web application systems.
• Assist in testing and validating data across various applications.
• Respond to inquiries from various stakeholders around routine requests.
• Answer telephone calls and provide service or transfer to appropriate personnel.
• Assist in creating documentation such as test scripts, memos, verbiage for websites, and flowcharts.
• Enter help desk tickets for the IT department through various tracking systems.
• Handle vacancy postings, onboarding, and offboarding processes for new, transitioning, or exiting employees.
• Open, sort, and distribute mail.
• Schedule meetings, rooms, and equipment for ODSM meetings.
• Create and maintain the office filing system.
• Perform other duties as assigned.
• Demonstrate regular, reliable, and engaged attendance.

Minimum Qualifications:

• Graduation from high school or high school equivalency.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions about this position please contact: hr@dese.mo.gov

Equal Opportunity and Affirmative Action Employer: Missouri Department of Elementary and Secondary Education is an Equal Opportunity Employer. If you have special needs addressed by the Americans with Disabilities Act (ADA), please contact Human Resources at (573) 751-9619, through Missouri Relay System at (800) 735-2966, or via email at hr@dese.mo.gov .

Notice of Non-Discrimination: The Department of Elementary and Secondary Education does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, veteran status, mental or physical disability, or any other basis prohibited by statute in its programs and activities. Inquiries related to department programs and to the location of services, activities, and facilities that are accessible by persons with disabilities may be directed to the Jefferson State Office Building, Director of Civil Rights Compliance and MOA Coordinator (Title VI/Title VII/Title IX/504/ADA/ADAAA/Age Act/GINA/USDA Title VI), 7 th Floor, 205 Jefferson Street, P.O. Box 480, Jefferson City, MO 65102-0480; telephone number 573-522-1775 or TTY 800-735-2966; fax number 573-522-4883; email civilrights@dese.mo.gov.



To Our Applicants with Disabilities: For assistance with any phase of the Department process, please notify the Director of Human Resources at (573) 751-9619. Reasonable attempts will be made to accommodate special needs. TTY/TDD Relay Missouri service (800) 735-2966.

Notice to Applicants: The Missouri Department of Elementary and Secondary Education is unable to sponsor applicants in their application for work visas through INS. If you have questions, please contact Human Resources.

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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• State of Missouri

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