DEPUTY EXECUTIVE OFFICER, OPERATIONS (TRANSIT SCHEDULING)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Plans, directs, and controls the performance of various organizational units within Transit Operations, such as the Bus and Rail Scheduling Making Unit to provide internal operating material and external electronic data system interfaces; Ridership Data Collection Unit to support the Service Development and National Transit Database (NTD) mandated reporting; and Service Performance Analysis Unit to provide Bus and Rail Operations Key Performance Indicators (KPIs) and root cause statistical analysis.

Examples of Duties

• Produces most cost-effective Bus and Rail schedules in compliance with Collective Bargaining Agreements (CBAs) and within budget and staffing available
• Produces daily Rail schedule adjustments to support rail track maintenance and other related work that requires service adjustments
• Provides daily updated Rail schedules to downstream users to ensure that the customer real-time information system works properly
• Collects Bus and Rail Operations activity data to produce daily, weekly, and monthly reports and KPI dashboard
• Ensures that bus and rail ridership data collection and reporting meet the Federal Transit Administration (FTA) standards and are auditable
• Provides root cause statistical analysis results to Operations senior leadership
• Provides policy direction to assigned departments, directing the establishment of goals and major priorities, and advising in the development of strategies and resolution of major problems
• Monitors activities of assigned departments to ensure conformance with goals and objectives of reporting unit and eliminate impediments to peak performance
• Participates in the development of Metro's regional long-range strategic plans, Environmental Impact Statements/Reports, budget issues, long-range planning strategies, and other reports
• Leads management functions for Bus field, Rail mainline, control centers, and special event operations
• Leads, guides, and directs response to major incidents and inquiries on operational issues and reports
• Ensures coordination and cooperation of services among assigned departments
• Chairs and participates in various committees and task forces
• Consults with and advises Metro executive management on policies and activities
• Formulates policy recommendations for Board of Directors and advises on related issues
• Leads special studies, investigations, and analyses at the request of executive management
• Ensures implementation of programs and procedures to improve service quality, increase employee and service productivity, and maintain sound fiscal practices
• Provides direction and makes recommendations to solve complex operational issues and problems
• Ensures staff compliance with policies, rules, procedures, regulations, and practices, and adherence to labor contracts
• Directs and coordinates with key Operations management staff in the development of system operational planning documents
• Leads staff participation and/or participates in rail/bus project planning, design, technical review, and start-up integration/coordination
• Represents Metro before public agencies, the business community, labor unions, and the public
• Directs the conducting of studies, investigations, and analyses at the direction of executive staff and Board of Directors, including reports of findings and recommendations
• Meets with officials on programs, proposals, and related issues
• Works closely with regulatory agencies, such as California Highway Patrol (CHP), California Air Resources Board, and South Coast Air Quality Management District (AQMD) to ensure compliance
• Supervises, trains, mentors, and motivates assigned staff
• Ensures that Operations staff is properly informed and comply with related commercial vehicle regulations as required by statutory law, Title 13, the Commercial Vehicle Safety Alliance and Code of Federal Regulations
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business, Public Administration, or a related field; Master's Degree in a related field preferred

Experience

• Five years of relevant senior-management experience in transit operations, including managing a transportation division, or a major transportation function; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience leading a team of over 25 in bus and rail scheduling
• Experience understanding and implementing transit scheduling principles and practices
• Experience in single track rail service scheduling
• Experience utilizing HASTUS or similar software for transit vehicle & operator scheduling
• Experience applying labor agreement conditions for operator scheduling

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of bus and rail transportation and equipment maintenance operations and public administration
• Administrative principles and methods, including goal setting, program and budget development and implementation
• Capital and operating budgets
• Applicable business software applications
• Computer programming languages
• HASTUS system for bus and rail scheduling and operations
• Bus and Rail Operations KPIs
• Data science, analytical, statistical, and mathematical processes and procedures
• Transit FTA reporting
• Applicable CBAs
• Social, political, and environmental issues influencing transit programs
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Directing the overall operations of major organizational functions
• Developing cost efficient Bus and Rail schedules and Operator's assignments within the restricted Contract Bargain Agreement
• Performing complex statistical analysis for cause and effect
• Designing and developing Business Intelligence for Operation dashboards
• Providing information-ready availability for staff
• Applying visualizations to data by adapting Geographic Information Systems (GIS) and data animations
• Determining strategies to achieve goals
• Establishing and implementing policies and procedures
• Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Preparing comprehensive reports and correspondence
• Interacting professionally with various levels of Metro employees, Board of Directors, and outside representatives
• Supervising, training, mentoring, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Understand and analyze complex data
• Meet tight time constraints and deadlines
• Adjust bus and rail schedules and staffing availability
• Mine and join multiple data sets to perform root cause analysis and recommend changes
• Report daily, weekly, and monthly KPIs and other information to allow for effective and expedited decision making
• Develop web and mobile applications to consolidate data capture
• Understand, interpret, and apply related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements
• Plan financial and staffing needs
• Represent Metro before elected officials and the public
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

OM

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 12/14/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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