Child Support Supervisor

The Position


Why join the Contra Costa County, Child Support Services Department?
Contra Costa County's Department of Child Support Services (DCSS) is seeking talented and motivated individuals to fill one (1) full-time Child Support Supervisor vacancy located in Martinez, CA! The Department has received multiple program awards for their hard work and outstanding achievements within the program and is looking for someone who will continue this standard of excellence on our team.

This role is involved in the development and implementation of policies and procedures, and strategic goal planning. As a member of the Department's management team, you will need to work collaboratively with all the DCSS units, the public, and other government agencies. Success in this role is measured by the success of your team and your willingness to be a service-oriented leader.

We are looking for someone who is:

• Personable. You will work with a team of professionals and need to interact professionally with others.
• Good at communicating. You will work with internal and external stakeholders and must communicate with them effectively.
• Detail Oriented. You will need to be able to read, understand and interpret complex laws and regulations.
• Flexible. You will have to shift priorities often.
• Dependable and Punctual. Your team will rely on you for support.

What you will typically be responsible for:

• Supervising child support caseworkers and evaluating their workload
• Identifying training needs for staff and training them
• Preparing referrals for Child Support Attorneys for court
• Handling complaints or questions on child support cases and procedures
• Overseeing the collection of obtained judgments

A few reasons you might love this job:

• You will work in a supportive and respectful work environment.
• You will be challenged and have a variety of assignments.
• You will have the ability to work collaboratively with other supervisors and teams.
• You will support an important program mission that allows us to help families in need.

A few challenges you might face in this job:

• You will work in a regulated government environment.
• You will be expected to balance multiple projects, priorities, and demands.
• You will handle customer complaints and may deal with difficult people.

Competencies Required:

• Managing Performance: Ensuring superior individual and group performance
• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
• Decision Making: Choosing optimal courses of action in a timely manner
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Visionary Leadership: Taking a long-term view and building a shared vision with others; acting as a catalyst for organizational change
• Professional & Technical Expertise: Applying technical subject matter to the job
• Self-Management: Showing personal organization, self-discipline, and dependability
• Teamwork: Collaborating with others to achieve shared goals
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Listening: Fully comprehending spoken communication
• Oral Communication: Engaging effectively in dialogue
• Negotiating: Reaching mutually satisfying agreements and compromise
• Customer Focus: Attending to the needs and expectations of customers
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships

To read the complete job description, please click here .

The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D or equivalency or a high school proficiency certificate.

Experience: Three (3) years of full-time journey level experience in child support collections casework in a public Child Support Office or agency, OR, three (3) years of full time experience as a clerical supervisor with direct knowledge and supervision of work within the CA Statewide Child Support Enforcement Systems (CSE).

Desirable Qualifications:

• Familiar with Child Support Services Performance Indicators
• Ability to implement and support a Local Child Support Agency (LCSA) Child Support Services Strategic Plan
• Familiar with Child Support Services Laws and Regulations

Selection Process

Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.Online Oral Exam: (Weighted 100%) Qualified candidates will be invited to participate in an online oral interview which will be reviewed by a group of subject matter experts who will rate your responses. The oral interview will measure candidates' competencies as they relate to the job. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These will include the following competencies: Customer Focus, Professional & Technical Expertise, Decision Making, Listening, Displaying Ownership & Accountability, and Oral CommunicationFinal Selection Interviews: Scheduled for the week of January 12, 2026.

Tentative Recruitment Timeline

Online Oral Exam: December 17-22, 2025

Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Rachel Filamor at rachel.filamor@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 12/5/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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