IT TECHNICIAN 4

Announcement Number: 53057 Open to all qualified persons. Posted 11/20/2025 Close Date: 12/04/2025

Recruiter:
JON TERRAZAS
Phone: (775)684-0116
Email: j.terrazas@admin.nv.gov Applications accepted for another 14 Days 1 Hrs 30 Mins

The Position

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.

Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others.

The Governor's Technology Office (GTO) is looking for an experienced IT Technician 4. This position is within the Client Services Division located in Carson City. The ideal incumbent will have demonstrable technical abilities with Windows OS, computer hardware and providing excellent customer service. The position's primary responsibilities includes Providing technical coverage during scheduled meetings in multiple locations (Setup/Teardown & Operating), Provide technical support for assigned Teleconferencing Systems and also assist users in the use of AV technology to include presenting content from workstations. Other duties will include installing, configuring, deploying, monitoring, troubleshooting, and maintaining computers, mobile devices, peripherals, access points and servicing video conference devices throughout the State of Nevada. This position provides end user support and may deal with key stakeholders so communicating clearly and effectively while providing customer support in a timely and professional manner is essential. Travel is likely required when remote control tools or phone calls cannot solve the problem. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/

To Qualify:

In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR (for positions in the Network Operations & Support specialty ONLY) Graduation from high school or equivalent education and one year of IT work experience in the upgrade or replacement of software and hardware components on networked workstations; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience. Special Requirements Working evenings, weekends, and/or holidays is required. This position is subject to call-out or call-back. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A State of Nevada/FBI background check will be required of the selected applicant. A pre-employment criminal history check and fingerprinting are required. This position requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. Additional Position Criteria Certification in NCJIS / NCIC within 6 months of employment. Enterprise environment. Windows operating systems. Microsoft Office 365. Antivirus and firewall software. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment

1) Please briefly describe your years and experience in troubleshooting, repairing, upgrading, configuring, and installing computer hardware and software in an Enterprise environment.

2) Please briefly describe your experience assisting staff in off-site locations using remote control software. Include the software used and where you obtained this experience.

3) Please briefly describe any experience you have troubleshooting and configuring video conference equipment. Include where you obtained this experience and describe the type of equipment used.

4) Please briefly describe any experience you have troubleshooting and configuring network equipment. Include where you obtained this experience and describe the type of equipment used.
INFORMATIONAL LINKS For more information about state employment, visit the following:

Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: https://pebp.nv.gov/
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB

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Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada
515 East Musser Street,
First Floor
Carson City, Nevada 89701-4204

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• STATE OF NEVADA

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