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Job Description
Grade 17 - Starting hourly rate: $23.40. Rate of pay depends on qualifications.
Job Description
JOB SUMMARY
The Senior Meter Technician performs a variety of duties in the installation, testing, field rebuilding and repair, replacement and servicing of residential, industrial and commercial standard or automated water meters while promoting safety awareness in the day-to-day performance of duties. Additionally, the Senior Meter Technician may function as a resource to Meter Technicians, to respond to and resolve internal and external customer issues or concerns.
ESSENTIAL FUNCTIONS- Conducts field investigations and site evaluations to identify conditions and assess needed repairs.
- Repairs or replaces standard and automated meters, including parts like valves, lenses, and fittings, tests meters for performance.
- Turns on/off large meters and performs preventive maintenance.
- Responds to emergency/routine work orders (e.g., leaks, broken meters, pressure issues); replaces meters up to 12” in diameter.
- Establishes safe work zones and traffic control at job sites.
- Conducts inspections of meter technician work, provides feedback and documents findings.
- Performs inventory checks on vehicles, tools, and equipment.
- Conducts inspections of meter/module installations for compliance and safety.
- Collaborates with AMI-related vendors and office teams on field issues.
- Conducts water conservation audits and provides efficiency recommendations.
- Investigates and reports water theft and property damage.
- Tests fire hydrants, water mains, and meters; collects payments for flow tests.
- Reviews and investigates consumption data and meter reading reports.
- Fields test meters for accuracy and troubleshoots automated meter issues.
- Investigates complex field issues (e.g., billing, pressure, cross connections, illegal connections).
- Terminates or reinstates service as needed.
- Informs customers on SAWS policies, billing adjustments, and conservation programs.
- Addresses difficult customer relations situations with sensitivity and sound judgment.
- Provides information on SAWS systems and services.
- Performs administrative support for field activities (i.e., submitting follow-up repair requests and tracks work order status and enters data into work order systems) and creates correspondence for acknowledgement and follow-up.
- Compiles and analyzes data to resolve billing issues.
- Identifies and researches discrepancies in customer accounts.
- Recommends enforcement actions based on inspection results.
- Assists Foreperson with daily work assignments and scheduling and acts as team lead in the absence of the Foreperson.
- Performs other duties as assigned.
DECISION MAKING- Works under general supervision.
MINIMUM REQUIREMENTS- High School Diploma or GED.
- 18 months’ experience troubleshooting and repairing mechanical problems.
- Valid Class “C” Texas Driver’s License.
- Pass position specific physical testing.
- Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.
PREFERRED QUALIFICATIONS- Two years’ experience troubleshooting and repairing large water meters from three to ten inches in size.
- 12 months’ experience as a SAWS Meter Technician.
- 18 months’ experience troubleshooting and repairing water meters.
- Bilingual in English/Spanish.
JOB DIMENSIONS- Ability to communicate complex information and responds to customer inquiries.
- Ability to establish and maintain effective public relations and working relationships.
- Ability to communicate effectively, verbally and in writing.
- Ability to exercise extreme caution and understanding of safety policies and procedures.
- Basic PC skills to include Word, Excel, PowerPoint, Outlook, and Access.
- Proficient skills and knowledge in utilizing the Hansen Work Order System.
- Proficient skill in the use of materials, tools, and equipment commonly used in water meter maintenance or repair.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting/carrying up to 20 pounds frequently and up to 55 pounds occasionally. Subject to standing, sitting, walking, climbing, bending, crawling, squatting, kneeling, and working in cramped and strained positions for long periods of time to perform job scope.
Working conditions are primarily in extreme outside weather conditions, exposed to wet and/or humid conditions, wastewater, mechanical, electrical, chemical, confined space, slippery, uneven surfaces, excessive noise; heavy traffic; deep excavations; and animals, snakes and poisonous insects. Operates company vehicle on a daily basis.
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#LI-DNI
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:- Competitive, market-based salaries
- Performance-based incentives
- Medical benefits
- Dental benefits
- Life insurance
- Prescription drug program
- Vision care plan
- Two retirement plans
- Deferred compensation plans (457 plan)
- Disability income
- Paid leave (vacation, sick, personal)
- Education assistance program
- Employee assistance program
- Flexible, tax-deferred health and dependent care spending accounts
- Wellness programs
- On-Site Fitness Facilities
- Community service opportunities
Closing Date/Time: 11/23/2025 11:59 PM Central -
ABOUT THE COMPANY
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San Antonio Water System
Show moreThe San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties. The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.
As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.
San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful.
Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.
SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.
SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.
Why Choose a Career at SAWS?
For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.
For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.
For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.
For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.
For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.
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