CUSTOMER SERVICE CLERK - WID

POSITION OVERVIEW

Applications will be accepted from: ALL PERSONS INTERESTED
Division/ Section: HAS - WORKFORCE INNOVATION & DEVELOPMENT

Workdays & Hours: *Monday - Friday, 8:00am - 5:00pm*(*subject to change)

PURPOSE OF DIVISION

The Workforce Innovation and Development (WID) team is dedicated to supporting the operations and employees of HAS. WID exists to prepare the workforce of today for the needs of the department tomorrow. WID serves as an internal resource for all HAS divisions and as a liaison for the department. WID works to provide a positive experience department-wide and assist in all efforts to grow, develop, and effectively management the HAS workforce.

PURPOSE OF THE POSITION

The Customer Service Clerk serves as the first point of contact for all guests, employees, and external visitors entering the HAS Administration Building. This position is responsible for delivering outstanding front desk service with professionalism, courtesy, and a welcoming demeanor. This position reports to the Division Manager of Corporate Services, WID. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

The Customer Service Clerk duties will include but are not limited to:

• Provide professional, friendly, and efficient front desk coverage for the HAS Administration Building.
• Greet visitors, answer questions, and direct them to the appropriate departments or staff members.
• Answer and route incoming calls in a courteous and timely manner.
• Receive, sort, and distribute mail and packages from delivery service providers.
• Maintain accurate and up-to-date OASIS records, including office assignments and employee locations.
• Perform administrative tasks to support WID operations.
• Provide Notary Services for HAS employees.
• Process Service Entries for Purchase Orders (POs) in coordination with the WID team.
• Research, analyze, and resolve standard customer inquiries or concerns via phone, email, or in-person communication.
• Create and track work orders as needed.
• Maintain a professional appearance and demeanor at all times, ensuring the front desk reflects the high standards of HAS.
• Perform other related administrative and operational duties as assigned.

WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Six months of clerical/customer service experience are required.

LICENSE REQUIREMENTS
None

PREFERENCES

Preference will be given to applicants with experience with Kofax Scanning Software, OnBase Enterprise Management Software and PDF file creation and editing via Adobe Acrobat is preferred.

****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.****

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES
YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 10

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by
visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1842).

If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please
visit: https:// www.youtube.com/watch?v=EDWLV_sJFoM.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 11/19/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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