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Job Description
Salary Range
$18.19-$23.19
Job Posting End Date - Applications will no longer be accepted starting
11-27-2025
Job Summary
If you experience technical issues submitting your application, please reach out to City of Orlando Human Resources at jobs@orlando.gov or 407-246-2062.
Performs specialized clerical tasks, paraprofessional work, and non-emergency communications services in the Orlando Police Department (OPD). OPD Information Desk Unit is the first point of contact when citizens come into Orlando Police Headquarters. The primary role of personnel assigned to OPD Information Desk is to function as a reporting officer through contact with complainants via incoming recorded telephone calls and/or in person at the lobby window. Greet and provide professional, quality service to city residents and the general public while receiving and processing non-emergency case police reports, investigative police reports, CAD reports, police supplemental reports and police informational reports. Such police reports and requests for service may come either in person or via phone at the Orlando Police Department Headquarters Information Desk windows. Work involves recording appropriate confidential information while providing sensitive customer service contact, extensive verbal communication and listening skills to gather essential factual information. All reports generated via Enterprise Law Enforcement Mobile Data Entry System, and Public Safety New World Law Enforcement Records (LERMS).
Serves as an information resource to the general public and provide requested information through additional resources. Acts as a liaison between OPD and the general public. Cope with situations firmly, courteously, and tactfully, with respect to the constitutional rights of others. Complete citizen inquiries effectively while maintaining emotional composure, organization of work, and productivity during periods of high activity. Maintains various logs and files in accordance with departmental procedures and FDLE/FBI standards. Work is performed under general supervision, but employees must exercise initiative and independent judgment to properly react and respond appropriately under extremely stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards .
Minimum Qualifications:
High School Diploma/G.E.D. Certificate and two (2) years data entry, clerical, or related experience, preferably in the area of law enforcement; or an equivalent combination of education, training, and experience. Must type 25 CWPM and pass reading comprehension and writing skills test. Must pass background investigation which includes a polygraph examination (polygraph required with the exception of current OPD employees).
Knowledge of Federal Bureau Investigation National Incident - Based Reporting System (NIBRS) coding system and report standards and criteria established by the Florida Department of Law Enforcement (FDLE) preferred but not required. Knowledge of police policies and procedures governing quality control standards and processing of police reports, CopLogic submissions from citizens preferred but not required.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:- Two (2) years of direct experience for an associate degree;
- Four (4) years of direct experience for a bachelor's degree;
- Six (6) years of direct experience for a master's degree; or
- Nine (9) years of direct experience for a doctoral degree.
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ABOUT THE COMPANY
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City of Orlando
Show moreOrlando, The City Beautiful
For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.
This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.
Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.
Come be part of our community with the City of Orlando. -