Training Specialist - Body Worn Camera Unit - Police

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The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The San José Police Department is dedicated to providing public safety through community partnerships and 21 st Century Policing practices, ensuring equity for all. The Department is committed to treating all of San Jose’s diverse community members with dignity, fairness, and respect, while protecting their rights and providing equal protection under the law.

Position Duties

The San Jose Police Department is seeking to fill a Training Specialist position in the Bureau of Technical Services - Body Worn Camera (BWC) Unit.

Under the general supervision of the BWC Senior Analyst, the Training Specialist is responsible for developing and delivering training sessions and media productions related to Axon products for both sworn and professional staff. This position also manages Axon hardware, including body-worn cameras, docking stations, Axon Fleet 3 systems, and Axon Interview Rooms, as well as provides technical support for all Axon hardware and software used by the department.

Technical Responsibilities

The Training Specialist serves as the Equipment Coordinator for the Unit, overseeing the management and maintenance of the department’s Body Worn Camera systems, supporting infrastructure, and related inventory. Key responsibilities include:

• Administers Body Worn Camera equipment assignments, reassignments, and tracking.
• Manages software updates for Fleet 3 and Interview Room systems.
• Maintains accurate inventory records using designated inventory control software.
• Provides technical support and troubleshooting assistance to end-users for equipment and software issues.
• Conducts routine daily functionality checks at all equipment dock locations to ensure proper video evidence uploads.
• Evaluates and tests new Axon products and features prior to department-wide deployment.
• Oversees annual audits in compliance with Department of Justice (DOJ) requirements.
• Coordinates with vendors to manage Return Merchandise Authorizations (RMAs) for hardware repairs and warranty replacements.
• Monitors and manages Axon network outages, performing triage and coordinating resolution efforts.

Additional Responsibilities

The Training Specialist develops, implements, and evaluates departmental training and media initiatives to support staff development and operational excellence. Key responsibilities include:

• Establishes department-wide training objectives, plans, and schedules; recommends training programs and initiatives to management.
• Designs and develops training programs and activities; coordinates logistics and implementation; serves as instructor or facilitator.
• In collaboration with the Department’s Creative Services Unit, produces high-quality training videos and multimedia content.
• Researches, writes, and designs training materials, manuals, scripts, and visual aids; develops digital and print media resources to support instructional goals.
• Evaluates the effectiveness of training and media programs to ensure continuous improvement.
• Oversees the distribution of training materials and staff development resources throughout the department.
• Develops and maintains departmental policies and procedures related to training standards and media production.
• Delivers monthly presentations at patrol briefings across all three shifts to provide updates and reinforce training initiatives.
• Produces and publishes a quarterly BWC/Photo Lab newsletter highlighting updates, best practices, and resources.
• Maintains comprehensive records of training activities, attendance, and media assets in accordance with department standards.

For more information about the Police Departments, Body Worn Camera Unit, visit https:// https://www.sjpd.org/about-us/inside-sjpd/body-camera-information

Minimum Qualifications

Education

Any combination of training and experience equivalent to successful completion of two (2) years of undergraduate course work in Communications, Public Education, Journalism, or related field.

Experience

At least six (6) months of experience in training or media production.

Licenses/Certificates

Possession of a valid California Driver's License.

Background: Complete a background investigation as required by the police department.

Other Qualifications

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise: demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Planning: Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.

Initiative: Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Creativity: Addresses objectives and problems while questioning traditional assumptions/solutions to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.

Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills: -Collaborates and maintains working relationships with various department and city-wide personnel, as well as with outside partner agencies and professional organizations.

Technology/Use Management: Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

Communication Skills: Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility.

Computer Skills: experienced with common business computer applications including but not limited to: MS Office 365, MS Word, MS PowerPoint, MS Access, MS Excel and Adobe Photoshop. Experience using database applications. Ability to learn new applications as changing technology and procedures require.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the job specific questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, as well as a background investigation.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.
Please describe in detail your training and experience, including years of experience and the training programs you have developed and/or facilitated including but not limited to the Criminal Justice or Law Enforcement field. Your response should be consistent with your work history. If you possess a P.O.S.T. (Police Officer Standards and Training) or an AICC (Academy Instructor Certificate Course) Instructor Development Certificate, please list date and city obtained. Please describe your experience providing training to adult learners including the programs/trainings you have developed and why they are effective for adult learners.Please describe your experience in developing, maintaining, and utilizing MS Excel spreadsheets to manage or analyze information. Please describe your experience using Adobe Photoshop, including the types of projects or tasks you have completed. Please describe your experience creating and developing MS PowerPoint presentations, including the purpose and audience for which they were designed.
You must answer all job specific questions, or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the recruitment, please contact Alexandria Rodriguez at Alexandria.Rodriguez@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 11/17/2025 11:59 PM Pacific

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• City of San Jose

• 408-535-1285

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