Business Process Consultant Sr

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

The City of Austin is seeking a forward-thinking professional to lead teams in the development, administration, and continuous improvement data analytics platforms that power the City's strategic planning and performance-based budgeting system. This role ensures that both internal stakeholders and Austinite's have access to clear, interactive, and data-driven insights into how resources are allocated and how performance outcomes are achieved.

Job Description:

Purpose:

Responsible for leading the Department Executive Management team through the strategic planning process innovation, and performance measurement processes. Responsible for creating and revising process innovation, strategic planning, competitive analysis, corporate intelligence, and performance measurement processes. Analyzes, presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting management in the area of planning performance, and reorganization.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple, cross-functional, large projects, initiatives and teams.
  
• Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
  
• Advises Executive Management team in defining and identifying key measures and performance targets.
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
  
• Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
  
• Identifies, collects, and researches to complete data analysis.
  
• Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
  
• Accountable for achievement of goals of the division.
  
• Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
  
• Develops solutions to critical business issues and presents alternatives to executive management.
  
• Communicates project status to sponsors, stakeholders, and the rest of the department.
  
• Responsible for creating/revising models and methodologies which support consulting services.
  
• Develops project work plans and performs project management.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
  
• Knowledge of performance measures.
  
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
  
• Knowledge of leadership methodologies and supervisory responsibilities.
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
  
• Skill in providing internal consulting services.
  
• Skill in project management methods.
  
• Skill in handling conflict resolution to changes of current processes.
  
• Skill in negotiation of projects and program initiatives.
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
  
• Ability to look at situations systematically.
  
• Ability to work independently and with teams.
  
• Ability to understand, interpret and apply detailed and complex information.
  
• Ability to manage implementation of recommendations.
  
• Ability to lead and manage a multi-discipline workforce.
  

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job.
  
• Graduate level education may substitute for experience up to two (2) years.
  

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Demonstrated ability to translate complex data into clear, actionable insights for leadership or public audiences.
  
• Experience leading cross-functional teams that manage a digital product or platform through its full lifecycle.
  
• Experience developing training materials and user documentation for both technical and non-technical audiences.
  
• Experience managing digital platforms or data visualization systems, such as dashboards, reporting tools, or public portals.
  
• Experience working with Power BI, Power Automate, and SharePoint.
  

Notes to Candidate:

When completing the City of Austin employment application:

Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.

A cover letter is required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position

Background Investigation:

A Financial Responsibility Criminal Background Investigation will be required.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• And are in the military or a veteran, you will need to provide a copy of your DD- 214 prior to confirming a start date.
  

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click Here .

Compensation:

$80,490.00 - $102,200.00 annually

Work Location and Schedule:

City Hall; 8:00 AM - 5:00 PM, hybrid schedule available after probationary period.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-10-22

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• City of Austin

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