Information Technology Analyst II

Position Information

The Information Systems Department (ISD) is seeking a technical troubleshooting expert to join their team as an Information Technology Analyst II.

Starting salary up to $58.96 /hour ( $123,056 /year) plus a competitive total compensation package!*

The Position

The Sonoma County Information Systems Department (ISD) is seeking an Information Technology Analyst II (ITA II) to join our Public Safety Central Support Team in the Technical Services Division. This group works closely with the Sonoma County Public Safety Consortium, Network Services, and Data Center Operations Teams. The specific duties for this position can vary from assignment to assignment, and requires a high level of technical, problem solving, and communication skills to effectively support a diverse public safety user community.

The Information Analyst II (ITA II) will support mission-critical applications that directly impact the safety of Sonoma County citizens. The ITA II will be answering, resolving, and escalating service desk requests and work orders. This role troubleshoots and triages technical issues via phone, email, chat in person and remotely. The ITA II will perform public safety system tasks, such as resetting user accounts, troubleshooting application issues, PC hardware issues, and occasionally perform onsite visits to various agencies to replace hardware. This position exercises a high level of independence and knows when to escalate technical issues to subject matter experts on the team and when to report to the manager for any critical decisions.

Required Technical Skills

• Hardware & Software Support: Installation, configuration, troubleshooting, and maintenance of desktops, laptops, peripherals, and mobile devices
• Remote & On-Site Diagnostics: Proficient in resolving hardware/software issues across multiple locations, including public safety environments
• Service Desk Operations: Handling and escalating support requests related to CAD, RMS, mobile computing, and public safety web applications
• Scripting & Programming: Familiarity with PowerShell, command-line tools, HTML, JavaScript, and SQL for automation and troubleshooting
• Database Literacy: Understanding of relational databases, Microsoft SQL Server, and reporting tools like SSRS and Crystal Reports
• GIS Support: Experience with GIS data maintenance, map deployments, and user acceptance testing
• Security Awareness: Basic knowledge of network, firewall, and security principles; supports secure system access and data protection
• Vendor Coordination: Ability to manage vendor relationships and escalate issues effectively

The ideal candidate is a self-starter, takes initiative, works independently and collaboratively with a team, and thrives in a fast-paced environment . They will have strong written and verbal communication skills that will be used to interact with end users. They demonstrate excellent customer service skills by using active listening, responding with empathy, and striving to resolve issues efficiently and professionally. The ideal candidate will have a genuine commitment to public safety and a deep appreciation for the critical work we support, and many of the following:

• Experience with Azure cloud training
• Experience adhering to FBI and California Department of Justice (DOJ) policies, procedures, and using systems such as CJIS and CLETS
• Knowledge of Virtual machine (VM) technology, VMWare and vSphere
• CAD, RMS, Mobile computing & Public Safety application knowledge and/or experience
• Familiarity with PowerShell, HTML, JavaScript and SQL programming
• An understanding of relational databases, Microsoft SQL Server, SSRS and Crystal Reports
• Experience with GIS data maintenance and mapping deployment
• Knowledge of network, firewalls, and security principles

Additional Security Clearance: This position may be required to have access to Sheriff’s Office or Probation Department facilities or view data or work with information systems for these departments. This requires a more extensive “Security Clearance” by the Sheriff’s office after hire. Successful completion of the probationary period will be contingent upon passing the security clearance, which includes a Live Scan fingerprint-based check of the California Department of Justice (DOJ) and Federal Bureau of Investigations (FBI) criminal records. If you are offered a position that requires a security clearance, the job offer letter will specify this as a condition of the probationary period.

The Department

ISD serves 26 distinct County departments, offering our IT staff a wide range of interesting and challenging project opportunities that support professional growth and skill diversification. Our teams work collaboratively to design and implement hybrid technology solutions that span throughout multiple platforms. ISD fosters an environment where customer service, innovation, and teamwork are at the core of everything we do.

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory .

This recruitment is being conducted to fill an Information Technology Analyst II position in the Information Systems Department. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.

Application submissions require the Supplemental Questionnaire to be completed.

Minimum Qualifications

Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed.

Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, academic coursework and/or formal training in computer science, information systems, network systems or a closely related field would provide this opportunity.

Information Technology Analyst I Normally one year of experience in computer systems support, desktop/user support, technical support, or networking support would provide this opportunity.

Information Technology Analyst II--normally, two years of technical professional experience involving technical support, systems or operations analysis, or similar field in a multi-platform information technology environment or one year of experience as an Information Technology Analyst I with the County of Sonoma. Specific experience related to the work of the assigned division may be required.

Additional, highly relevant professional level experience may be substituted for the required education at either level.

License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Certification in networking technology or other specialized area related to area of assignment is desirable for some assignments.

The position advertised on this announcement does require possession of a valid California Driver’s License.

Knowledge, Skills, and Abilities

Working knowledge and understanding of: software packages and operating systems commonly used on personal computers and networked systems including word processing, spreadsheets, databases, file recovery, backup, and other utilities; principles and practices of software and hardware installation and repair; computer operations, including operating systems and software products; local and wide area network installation, management, security, and operation; methods and techniques of troubleshooting hardware, software and inter-connectivity problems; principles and practices of training system users; principles and practices of assuring data security; methods and techniques of providing support to users.

Ability to: Identify, analyze and define information technology needs, collect information, establish facts, and draw valid conclusions; provide technical support in area of expertise; identify, troubleshoot, analyze and resolve customer/user problems; understand, interpret, and explain hardware and software application solutions to users; research technical materials to provide solutions to problems; write and modify instructions, procedures, manuals, documentation; understand and respond to problems related to data communications, networks and systems interconnectivity; work cooperatively and effectively with staff, customers, vendors, and the public; effectively listen and communicate information to persons with diverse knowledge and experience; perform a variety of tasks in a consistent and accurate manner; read, analyze and take corrective action or refer problems to appropriate staff in response to error messages, codes, and abends in the mainframe, network and personal computing platforms; prepare clear, concise and accurate oral and written reports.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire be completed.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application and Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application and Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

Additional Information

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

How to Apply

Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be received by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: CA

HR Technician: RR

Important Note: Benefits described herein do not apply to Extra Help positions.

County of Sonoma Benefits: General*

These are some of the excellent benefits the County offers:

Paid Time Off: Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

Health Plan: Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generous County contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.

Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired .

IRS 457 Plan: Pre-tax employee contribution up to the IRS annual maximum.

Retiree Medical: County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

Student Loan Debt Relief: County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.

Plus, excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331. Additional details about benefit and compensation packages can be found in the MOUs located at Labor Agreements & Salary Resolution . For specific information about health and welfare benefits, including plan options, coverage, and premium amounts, go to Human Resources or contact the Human Resources' Risk Management-Benefits Office at benefits@sonomacounty.gov or (707) 565-2900.

*Important Notes: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 9/29/2025 11:59 PM Pacific

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• County of Sonoma

• 707-565-8059

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