DIRECTOR, LIBRARY SERVICES AND RECORDS MANAGEMENT

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Directs the collection, description, cataloging, disposition management, information security, curation, find ability, and enduring access to the cumulative knowledge created by Metro and its predecessors; provides high-level support to executive management; ensures legal compliance with all applicable state and federal laws, works closely and proactively with legal counsel to ensure that records/information assets are managed to ensure government accountability, protects the interests of the public, and mitigates records related litigation risks; and ensures research availability and cost effective information access. This position plans, directs, and evaluates a team of over 20 staff members and oversees both internal and public-facing services, including a large transportation research library and history archive, a records management center ensuring legal compliance with the California Public Records Act, and a legal service group handling claims, subpoenas, garnishments, and related matters.
Recruitment

Timelines: Interviews are projected to be scheduled for the week of October 6, 2025. These dates are subject to change. We encourage you to

monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

Examples

of Duties: Incumbents may perform several but not all of the following duties depending on assignment:

• Plans and directs the overall activities of Metro's Dorothy Peyton Gray Transportation Research Library, Archives, Electronic Records Management, and Records Management Center
• Directs staff responsible for the implementation of the records management program, research library services, and archive preservation
• Serves as the technical expert on agency-wide electronic and non-electronic records management issues
• Serves as the principal advisor to executive management and the General Counsel's Office on adequacy of documentation, and creation and management of agency records
• Represents executive leadership, Legal Counsel, and Board of Directors in matters related to records management, library, and archive services
• Advises program managers and Information Technology (IT) managers on metadata requirements necessary to achieve records management functionality
• Keeps executive management informed on current and projected operational requirements, issues, legislative and regulatory matters, and facilitates communications among these offices in matters related to records/information assets and the management of risks to those assets
• Works with the executive management and capital planning process to build records management functionality into the enterprise architecture and to ensure all information systems incorporate records management functionality appropriate to the records/information they support
• Consults with executive management to ensure that records management technology in use is consistent with department/agency enterprise architecture
• Formulates and oversees the implementation of policies and guidelines for recordkeeping in accordance with IT and Metro's strategic plans and legal mandates for all electronic and non-electronic records
• Coordinates with program managers to ensure records creation, maintenance, use, and disposition are in accordance with adopted policies, the California Public Records Act (CPRA), Public Utilities Code (PUC) 130051.23, California E-Discovery Act, Federal Records Act, Federal Rules of Civil Procedure, International Organization for Standardization (ISO) 15489, and other applicable laws, regulations, and standards
• Promotes effective records management, archives, and library services throughout the agency
• Consults with senior program managers, the General Counsel, and executive management, regarding the development, establishment, maintenance, and monitoring of effective systems of control for safeguarding all records, and the deployment of state-of-the-art information technology techniques
• Ensures that appropriate training is available to Metro personnel regarding records management principles and requirements
• Prepares, reviews, and edits complex research projects, board reports, presentations, proposals, budget and variance reports, statistical analysis and technical information
• Formulates policy and procedure recommendations for consideration by the Board of Directors and Senior Leadership
• Represents Metro with and participates in meetings of the American Records Management Association, the Special Library Association's Transportation Division, the National Transportation Knowledge Network, the National Academies' Transportation Research Board, and Los Angeles based cultural institutions
• Communicates and implements safety rules, policies and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Management Information Systems or other related field; Master's Degree in Library and Information Science from an American Library Association (ALA) accredited university preferred

Experience

• Five years of relevant management-level experience directing library/archive services, and a records and information management program

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Certified Information Governance Professional or Certified Records Manager from ARMA (Association of Records Managers and Administrators) preferred
• Certified Records Manager from ICRM (Institute of Certified Records Managers) preferred
• Local Government Archives and Records Administration Certificate from NAGARA (National Association of Government Archives and Records Administrators) preferred
• Certificate in Records Management, National Archives, and Records Administration preferred

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience engaging with governing bodies, elected officials, or their appointees
• Experience conducting public outreach and collaborating with professional organizations that support libraries, archives, and records management
• Experience applying laws, regulations, and standards governing library services and records management
• Experience managing small and large-scale information storage, retrieval, and data systems for libraries, records management, and legal services

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of library and information science, records management, knowledge management, information management, E-Discovery, document management, archival preservation, electronically stored information, legal holds, public policy development, research, and transportation planning/ management
• Integrated Library Systems, Records Management Systems, Archival Systems, and integrated search technologies
• Online Computer Library Center (OCLC), Resource Description and Access (RDA), Library of Congress Subject Headings (LCSH), Dublin Core, metadata, and archival standards
• CPRA, CA Public Utilities Codes, State and Federal E-Discovery Act, California and Federal Civil Rules of Procedure, ISO 15489 records management, ISO 30401 knowledge management systems, and the California State Library Act
• Applicable federal, state, and local laws, rules, and regulations governing policies, trends, and developments affecting the provision of urban mass transit

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Overseeing the operations of a research library, its archive, electronic records management, and information management center
• Managing grant funded research, archive and records digitization services, and/or information and knowledge management improvement projects
• Coordinating and implementing procedures to ensure information and records are provided at the lowest possible cost and that the customer is receiving the maximum level of service
• Conducting technical reference and bibliographic research
• Critical thinking
• Information and knowledge organization
• Performance measurement and management
• Financial analysis
• Communicating effectively orally and in writing
• Interacting professionally and performing high-level research on behalf of the Board of Directors, their respective staffs, senior management, committees, various levels of Metro employees, elected officials and outside representatives
• Managing, training, and motivating assigned and volunteer staff
• Negotiation
• Marketing and external affairs

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Handle sensitive material as well as valuable and irreplaceable artifacts
• Lead development of enterprise taxonomy and information classification schema using automation and artificial intelligence tools
• Develop IT governance rules and procedures, records retention schedules, basic and advanced training for agency staff, and other relevant policies
• Research and analyze information and data from highly variable online information retrieval, classification, and intelligently managed systems
• Oversee and sponsor the implementation of information management systems, such as E-Discovery, and document management
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Represent Metro before the public
• Make financial decisions within a budget
• Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

-EH

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 9/26/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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