Outreach Counselor (Student Services Professional II), Department of Outreach & Student Recruitment

Job Summary:

Under the direction of the Director of Outreach and Student Recruitment, CSUSB is seeking two Outreach Counselors to serve as the university’s primary representatives in distinct recruitment territories: High Desert region (Apple Valley, Adelanto, Hesperia, Victorville, Barstow)

Riverside County (Riverside, Moreno Valley, Corona-Norco, Perris, Jurupa Valley, and surrounding areas). Each counselor will manage partnerships with designated high schools and community colleges in their region, promoting CSUSB by sharing information on admissions, tuition, financial aid, academic programs, and student support services. Key responsibilities include conducting presentations for prospective students, families, and school partners, as well as participating in campus and community events. Outreach strategies will be customized to meet the specific needs of each territory, ensuring strong visibility and engagement.

Duties and Responsibilities:

• Represent CSUSB to prospective students and serve as a key member of the outreach and recruitment team.
• Manage recruitment activities within an assigned territory, maintaining communication and follow-up with schools and students.
• Collect and analyze data to report on recruitment outcomes.
• Deliver outreach services through presentations, workshops, booths, and counseling sessions.
• Travel to schools and outreach events within assigned regions and service areas.
• Support enrollment goals by meeting application objectives for designated schools/regions.
• Build and maintain relationships with prospective students, families, schools, and community partners.
• Participate in on- and off-campus recruitment events (e.g., Preview Day, Choose CSUSB, Coyote First Look, Counselor Conferences), including evenings/weekends as needed.
• Assist in planning and executing recruitment strategies for first-time freshmen and transfer students.
• Provide pre-admissions advising, application support, and referrals to student services.
• Conduct campus tours and support daily outreach operations.
• Communicate with prospective students and applicants through the CRM (Element 451).
• Maintain strong professional relationships with school and community contacts.
• Follow up with students through email and phone campaigns.
• Conduct in-person, email, phone, and virtual pre-admissions advising sessions for prospective students.
• Assist in evaluating educational credentials for CSU and CSUSB compliance; collaborate with Admissions to maintain accurate records.
• Partner with campus departments to support student matriculation and promote campus engagement.
• Use initiative and resourcefulness to assist in implementing improvements for outreach events, including but not limited to special campus outreach events, CSUSB Instant Admit Days, Preview Day, Coyote First Look, Choose CSUSB (on campus and at community colleges and high schools), yield receptions, pre-admission sessions, admitted student on-site events, and campus tours.
• Produce end-of-term reports on outreach events and activities, documenting synopsis of recruitment efforts, attendance, outcomes met, and recommendations for the future.
• Attending training and professional development conferences and meetings, as needed.
• Other classification related duties as assigned.

Minimum Qualifications: Required Education and Experience

• Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Required Qualifications

• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
• Obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
• Advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Preferred Qualifications

• Master’s degree in education, counseling, public administration, communication, or a related field.
• Two or more years of professional experience in outreach, student recruitment, admissions, or educational advising.
• Ability to manage a designated recruitment territory and develop strategic outreach plans.
• Experience working with high schools, community colleges, or community-based organizations in an outreach or advisory capacity.
• Familiarity with the High Desert region, including local school districts, community colleges, and community organizations.
• Willingness and ability to travel frequently within the High Desert region, including evenings and weekends as needed.
• Experience working with historically underserved and first-generation college-bound student populations.
• Bilingual or multilingual skills, particularly in Spanish or other languages commonly spoken in the region.
• Excellent verbal and written communication skills, with the ability to deliver engaging presentations to diverse audiences.
• Demonstrated ability to build relationships with students, families, school personnel, and community partners
• Experience using student information systems or customer relationship management (CRM) tools such as Slate.
• Proficiency in using technology, including virtual meeting platforms, CRM systems, and Microsoft Office Suite.
• Demonstrated ability to develop and deliver culturally responsive outreach and recruitment strategies.
• Strong public speaking and presentation skills, with the ability to communicate effectively with diverse student populations, families, and school personnel.
• Excellent interpersonal, organizational, and time management skills.
• Experience planning and hosting campus visits, workshops, and large-scale recruitment events.
• Knowledge of CSU admissions requirements, financial aid processes, and support programs for prospective students.
• Proficiency with standard office software and virtual presentation tools (e.g., Microsoft Office, Zoom, etc.).
• Comfortable working independently and managing responsibilities in an off-campus or regional setting.

Compensation and Benefits:

Anticipated Hiring Range: $5,083 per month

Classification Salary Range: $5,083 - $7,228 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Position Information:

Work status: Full-time/Exempt/ Probationary

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is September 11, 2025 at 11:55 pm (PST)

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ .

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Advertised: Aug 28 2025 Pacific Daylight Time
Applications close: Sep 11 2025 Pacific Daylight Time

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• California State University, San Bernardino (CSUSB)

• (909) 537-4388

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