SENIOR DIRECTOR, OPERATIONS SUPPORT

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Plans, directs, and controls financial, administration, and program management functions for Metro's Transit Operations Unit, including performance analysis and staffing; integration of new rail, bus, or other capital projects; and oversight of Metro's transitional duty/ return to work (TD/RTW) program in support of agency goals and objectives.

Recruitment Timelines: Interviews are projected to be scheduled for the week of September 29, 2025 . These dates are subject to change . We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Oversees the development, analysis, and reporting of the annual operating and capital budgets in support of Metro Transit Operations

• Directs the monitoring and analysis of on-going financial forecasts and expenses to ensure compliance with both the adopted budget and Metro operational goals

• Authorizes the reallocation of resources to resolve operational problems and/or changes in operational priorities

• Directs the activities of the Metro transitional duty/ return to work (TD/RTW) program professional staff

• Oversees technical development, evaluation analysis, reporting, and monitoring of performance of the TD/RTW program

• Ensures that TD/RTW program processes and management of all cases comply with local, state, and federal laws and statutes, along with Metro rules, policies, and processes

• Establishes, coordinates, and implements policies and standard operating procedures for the TD/RTW program, including directing the utilization of new technologies to support program needs, and improve accountability and efficiency

• Ensures operational effectiveness through monitoring of staffing and cost efficiencies and organizational issues

• Reviews board reports, policies, procedures, and other written communications

• Liaisons with Labor Relations on all collective bargaining agreement issues

• Consults with and advises management and staff on policies, procedures, and practices relating to compliance with federal, state, and local laws governing Metro major capital projects

• Participates in management meetings and decision-making processes to provide a strategic approach to Transit Operations' problems and issues

• Serves as Project Manager on major administrative and analytical projects

• Represents the Executive Officer at meetings, task forces, and conferences with staff and outside agencies

• Represents Metro in public policy presentations, depositions, and court appearances

• Recruits, supervises, trains, mentors, motivates, and evaluates assigned staff

• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business or Public Administration or a related field; Master's Degree in a related field preferred

Experience

• Five years of relevant management-level experience performing financial and operating performance analysis; experience in the area of public transportation preferred

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are notintended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications.

• Experience leading teams and collaborating across departments to develop and implement projects, board reports, and presentations.
• Experience applying principles of contract management, financial analysis, and organizational management, including budgeting, staffing, and labor planning.
• Experience developing budgets, forecasts, and cost estimates to support operational and capital planning.
• Experience analyzing problems, recommending solutions, and exercising sound judgment, with a focus on leadership development.
• Experience performing complex financial and operational modeling, managing strategic programs and projects, and preparing comprehensive reports.

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of financial and organizational management
• Theories, principles, and practices of the provision of bus and rail transportation services
• Administrative principles and methods, including goal setting and monitoring, budget development and implementation, staffing/ labor planning, and personnel administration
• Applicable federal, state, and local laws, rules, regulations, standards, and labor agreements, including California Public Utilities Commission (CPUC) rail operating rules, Federal Railroad Administration design and engineering guidelines, and Department of Transportation (DOT) traffic design and engineering
• Metro operating guidelines, rules, and regulations governing vehicle and service area operations
• Theories, principles, and practices of RTW, Americans with Disabilities Act (ADA), and Transitional Duty functions, along with applicable federal, state, and local laws, rules, and regulations, labor agreements governing ADA, TD/RTW, and Human Resources work allocation
• Research and report preparation methods
• Modern management theory and practice
• Individual and group dynamics
• Leadership development

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Performing complex financial and operational performance modeling and analysis
• Managing strategic and sensitive programs and projects
• Understanding transit operations, construction, planning, federal funding, and public involvement
• Determining strategies to achieve operational goals
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Preparing comprehensive reports and correspondence
• Interacting professionally with various levels of Metro employees and outside, legal, and medical representatives
• Supervising, training, mentoring, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Compile, analyze, and interpret complex data
• Communicate complex ideas in a concise manner
• Understand, interpret, and apply laws rules, regulations, labor agreements, policies, procedures, and resource limitations
• Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(ASB)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 9/11/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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