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Job Description
Announcement Number: 52254 Open to all qualified persons. Posted 08/19/2025 Close Date: 08/26/2025
Recruiter:
PAULA MILES
Phone: (702)486-7957
Email: pgmiles@detr.nv.gov Applications accepted for another 5 Days 1 Hrs 33 Mins
The Position
Unemployment Insurance Representatives perform a broad variety of activities related to the timely and accurate processing and payment of unemployment insurance benefit claims.
Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation.
This position is for the Unemployment Insurance unit of the Department of Employment, Training and Rehabilitation. Incumbents will work as Claims Examiners in a call center environment. They will answer calls from people wishing to file unemployment insurance claims. Incumbents receive and process initial, obstructed and extended claims and overpayments for unemployment insurance benefits. They interview claimants to verify the accuracy of claims information entered in the telephone queue, solicit monetary and non-monetary information necessary to determine eligibility and the type of claim to be filed, identify potential issues which may result in disqualification of benefits, and document required information in the claimant's computer file. Incumbents also calculate and advise claimants of options available for collecting benefits and of benefit rights and eligibility obligations, respond to inquiries from employers and claimants in accordance with statutory requirements, and refer claimants to other services available within the community and DETR for training, job search assistance and social services. The ability to speak, read and write both Spanish and English is required. **This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible.**
To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/
To Qualify:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included reading and applying written policies, procedures and instructions; performing basic mathematical computations; interviewing individuals to obtain and provide information; assisting customers; comparing data and identifying discrepancies; and using personal computers to enter and retrieve data; OR a Bachelor's degree in social or behavioral science, business administration or related field; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for fingerprinting. Additional Position Criteria The ability to speak, write and read Spanish and English is required. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: https://pebp.nv.gov/
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB
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Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada
515 East Musser Street,
First Floor
Carson City, Nevada 89701-4204 -
ABOUT THE COMPANY
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STATE OF NEVADA
Show moreThe presence of Nevada's earliest inhabitants, beginning about 12,400 years ago, is marked by many petroglyphs and archaeological sites. Baskets, decoys, and ingenious traps are evidence of the resourcefulness of these early people in a harsh and arid environment.
European explorers traveled through Nevada in the early 19th century, but it was not until 1851 that the first settlements were established. An Act of Congress created the Territory of Nevada on March 2, 1861. James W. Nye of New York was appointed Nevada's first Territorial Governor by President Abraham Lincoln later that year. On October 31, 1864, President Lincoln proclaimed Nevada's admission to the Union as the 36th state. The State's first elected Governor, Henry Blasdel, took office on December 5, 1864.
Today, Nevada is the nation's seventh largest state in land area. Several hundred mountain ranges cross its landscape, many with elevations over 10,000 feet. In contrast, the State's lowest point (along the Colorado River) is only 470 feet above sea level. From majestic mountains to desert valleys, nature has endowed Nevada with diverse and unique ecosystems.
The Nevada Legislature has honored the State's natural resources and cultural heritage with a variety of State designations described below.
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