Outreach Coordinator (Administrative Officer)

Full-time position available with the Housing and Community Development Department, Unhoused Solutions Division, located at 414 E 12th St.
Salary Range: $4,619/month
Normal Work Days/Hours: Monday - Friday 8:00a.m.-5:00p.m.
Application Deadline Date: October 13, 2025

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Responsibilities

• Conducts street-outreach and engagement to homeless persons who are sleeping in shelters, on the streets, in encampments or other places not meant for human habitation (i.e., streets, under bridges or automobiles) through face-to-face intervention.
• Collaborates with the Greater Kansas City Coalition to End Homelessness and members of the Continuum of Care (CoC) to aid in successfully housing individuals. This will include work in identifying individuals on Veteran and Chronic By-Name-Lists.
• Conducts initial housing screenings using the VI-SPDAT; also connecting the most appropriate level of service by assessing acuity and prioritizing need.
• Provides light-touch referral-based case management to individuals. This involves being a secondary support for the agency who is handling referrals made through this position
• Seeks and refer supportive services based on specificity of need. Services may include but are not limited to assistance with housing support and connections, accessing identification and eligibility documents, food, clothing, linkage to income supports, linkage to physical and mental health treatment.
• Works closely with Housing and Community Development leadership to share information gathered regarding services available for the houseless, the means through which to access those services, and contacts which may be helpful in efforts to ensure clients are well served.
• Develops effective working relations and cooperate with other agencies
• Participates in property owner or property manager engagement
• Engages with housing authority, local school districts houseless services programs, legal services, mental health, domestic violence resources, substance treatment facilities, mainstream private and public agencies
• Interacts face to face with clients to discuss the action steps they've taken toward meeting the timelines agreed upon in their service plans; support and encourage participants in achieving these goals to maintain compliance with the program requirements
• Records outreach and client information accurately and complete all necessary forms and produce statistical reports by entering all required information using the Continuum of Care's data entry system (CaseWorthy)
• Attends scheduled Continuum of Care case manager and outreach meetings
• Participates in annual client celebrations and program success recognition events as well as the twice annual Point in Time Count event
• Creates and distribute promotional materials outlining area program services
• Adheres to professional standards as outlined by any protocols, rules and regulations
• Other duties as assigned.

Qualifications

REQUIRES an accredited Bachelor's degree and 3 years of professional experience in business or public sector administration to include at least 2 years performing administrative and/or supervisory work involving more complex projects or programs; OR an equivalent combination of qualifying education and experience with at least 2 years performing administrative and/or supervisory work involving more complex projects or programs.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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