Director, Information Technology (Applications)

General

Applications will only be received through the selected vendor - Cogent Infotech. Apply directly to their portal using this link - IT Director (Applications) Application Link

The IT Director, Applications, will report to the Chief Information & Technology Officer in the Division of Innovation & Technology. The IT Director’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s entire Application Technology portfolio. This includes developing, maintaining, supporting, and optimizing key enterprise and departmental application portfolio, particularly Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Software-as-a-Service (SaaS) Applications, Geographical Information Systems (GIS), Business Intelligence (BI), Custom Application development, Customer Relationship Management (CRM), etc.

The IT Director, Applications will work closely with decision makers for the San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for the entire district.

This individual will apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems.

In addition, the IT Director’s primary goals are to develop and manage application portfolio for each department and to attain all IT service level agreements for the user community within the organization.

Essential Functions & Duties

Strategy & Planning

• Develop, direct, and oversee the implementation of strategies, goals, objectives, policies, procedures, and work standards for the application department.
  
• Works closely with the Chief Information Officer and other District management staff regarding the development and implementation of long-and short-term strategies for the delivery of effective technology services, District-wide.
  
• Contribute to the department’s service quality through the development and implementation of policies and procedures to meet legal requirements, District needs, and strategic objectives.
  
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
  
• De?ne and manage the technology roadmap for the applications portfolio, ensuring it supports the long- term goals.
  
• Establish service level agreements with business units.
  
• Ensure that goals, performance metrics, and other requirements associated with the day-to-day operations of the division are achieved.
  

Operational Management:

• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
  
• Develop, manage and maintain enterprise application architecture.
  
• Provide leadership on all project management activities. Plan, coordinate and monitor all aspects of projects that translate business objectives and requirements into workable plans.
  
• Direct the management of innovation and technology research, development, conversion, installation, and maintenance projects.
  
• Participate in planning processes to evaluate the operational functionality and recommend enhancements for operational effectiveness.
  
• Direct, plans, and participates in systems design and oversees the development and implementation processes.
  
• Manage operational costs; conduct near-and long-term ?nancial forecasts for expanded functionality/user base.
  
• Establish and maintain regular communications with the executives and, decision-makers, stakeholders, department heads, and end users regarding infrastructure activities.
  
• Develop, implement, and manage Service Level Agreements (SLAs), including coordinating discussions with stakeholder management regarding current and anticipated service requirements and alternative approaches.
  
• Develop and manage IT policies and procedures related to Enterprise & Departmental Applications and their security.
  
• Oversee major Project and IT Service delivery. Plans, coordinates, and monitors all aspects of internal information system-speci?c projects, which translate business objectives and requirements into workable plans, requirements documents, technical and functional design documents, and models.
  
• Supervise staff. Hires, mentors, and takes appropriate corrective and/or disciplinary action. Participate in selection, coordinates staff training, establishes performance objectives, monitors, and evaluates employee performance.
  
• Represents the IT department at district committees and regional committees.
  
• Inspects work for accuracy and completeness. Evaluates work techniques and methods for consistency with standards.
  
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for application projects and associated efforts.
  
• Negotiate with vendors, outsourcers, and contractors to secure software products and services.
  
• Assist with the planning and deployment of application security measures.
  

Examples of Essential Duties:

• Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
  
• Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
  
• Benchmark, analyze, report on, and make recommendations for the improvement of the IT systems.
  
• Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.
  
• Authorize and oversee the deployment, monitoring, maintenance, development, and
  
• support of all hardware and software based on department needs.
  
• Develop business case justi?cations and cost/bene?t analyses for IT spending and initiatives.
  
• Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
  
• Manage IT application staffing, including recruitment, supervision, scheduling,
  
• development, evaluation, and disciplinary actions.
  
• Establish metrics for success, enhances Application deployment processes, and documents standard operating procedures.
  
• Guides technical design decisions, plans IT application architecture, and ful?lls additional duties as assigned.
  
• Support audit and regulatory requests as well as maintain documentation to support those requests.
  
• Coordinate departmental activities and special projects to ensure quality, cost-effectiveness, and meeting deadlines.
  
• Manages deliverable estimation process, resource allocation and efficient utilization;
  
• negotiates resource con?icts with other project Directors or resources as appropriate.
  
• Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents.
  
• Leading technical design decisions by analyzing situations, identifying issues, advising staff, recommending solutions, resolving complex technological problems, and evaluating outcomes.
  
• Planning and implementing architecture for the agencies' IT application portfolio.
  
• Advises CITO (Chief Information Technology Officer) regarding technology training needs.
  
• Perform other duties as assigned.
  

Minimum Qualifications

Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to:

• Bachelor’s degree in computer science, technology or closely related ?eld.
  
• Seven (7) years of full-time experience in deploying and managing IT Applications like ERP, EAM, BI, GIS, Microsoft platform, Custom Application development.
  
• Five (5) years of senior management experience in the ?eld of IT Applications.
  

Preferred Qualifications:

• Master’s degree in computer science, technology or related ?eld.
  
• Deep technical experience in PeopleSoft or other cloud ERP systems and developing custom applications on multiple platforms.
  
• Experience in implementing complete lifecycle implementation of enterprise resource planning systems, Business Intelligence systems, GIS systems, custom application development.
  
• Exhaustive understanding of Protocols, databases, and Information Technology Infrastructure Library (ITIL) standards.
  
• Budgeting and forecasting experience in a technology environment is desired, along with vendor management experience.
  
• Project management leadership experience.
  
• Any other technology certi?cations a plus.
  

Below is a summary of the comprehensive benefits provided to District full-time employees:

Health and Welfare Benefits:

• Healthcare Benefits -District employees are offered a choice of healthcare providers under the CalPERS Health Benefits Program.The District will contribute ninety (90) percent towards monthly premiums for full-time employees. Fifty (50) percent for part-time employees.
  
• Free Dental and Vision Benefits provided - Employer Covers Premiums
  
• Free Employee Assistance Benefit - Employees are entitled to 5 face-to-face sessions or telephonic or web-video consultations for problem-solving support per incident, per calendar year.
  

• Flexible Spending Accounts - Pre-tax dollars to pay for qualified Health or Dependent Care expenses.
  

Retirement Medical Benefits:

• Long Term Disability Insurance - After 90 days of total disability, Administrative full-time employees are eligible for 60% of monthly income covered by the District.
  
• Health and Wellness - Gyms located at most work locations and discounted Weight Watcher Membership Option.
  

Holidays and Paid Time Off:

• Paid Time Off - Newly hired employees accrue 6.5 hours bi-weekly when hired (if Exempt 8.25 hours).As you move up in years of service credit, the rate of the amount of PTO accrued will also increase.
  
• Paid Holidays - The District provides seven paid holidays throughout the year - New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day and Christmas Day
  
• Floating Holidays - District employees can earn up to five (5) floating holidays.
  

Financial Planning Benefits:

• Pension Benefits through CalPERS -You must have a minimum of 5 years of service to be eligible for this pension.
  

• CalPERS PEPRA vs. Classic - All employees hired on, or after January 1, 2013, are considered PEPRA members and will contribute 8% of their salary up to the maximum IRS cut-off. All Classic members will contribute 6%
  
• Deferred Compensation Options - Select to contribute to one or both of our Tax Deferred Compensation Options
  
• Reliance Standard Life Insurance with 100% premium paid by the District - 1 times annual salary of employee - max $200,000
  
• Optional Life Insurance - Employees may purchase additional life insurance for themselves and their eligible family members.
  

Growth and Education Benefits:

• Professional Development - Access to LinkedIn Learning and San Mateo County’s professional training. District Tuition Reimbursement Program - A maximum of $5,250 per year for courses related to your job or career goals with the District.
  
• Computer Loan Program - Interest-free two-year loan with a maximum amount of $2,000.
  

Other Amazing Benefits:

• Credit Union - Employees and family members are eligible to join the San Mateo Credit Union and Patelco Credit Union.
  
• Employee Clean Commute (ECC) - Car/Van poolers and Public Transit riders receive a monthly reimbursement.
  
• Commuter Benefits - Free Employee Parking; Free Bus Pass for employee as well as children/spouse; Clipper Card/Go Pass Program for Central employees.
  

For union employees, all of the above benefits are subject to the employee’s Collective Bargaining Agreement. Benefits listed are also subject to change with or without notice and are subject to contract/provider terms and conditions.

Closing Date/Time: 5/25/2025 11:59 PM Pacific

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• San Mateo County Transit District

• 650-508-6308

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