Senior Toll Collector

Requirements

MOS Code(s): None

Education and Experience: High School Diploma or GED, or higher, and two (2) years of cash handling, toll collection, or cashiering experience.

Licenses and Certificates: Some positions may require a valid Texas Class “C” Driver’s License or equivalent from another state by the time of appointment.

General Purpose

Under general supervision, as a lead worker, collect bridge tolls, count toll currency or parking meter revenue, and supervise toll collectors on assigned shifts.

Typical Duties

As a lead worker, plan, guide, monitor and perform the work of toll collectors at an international bridge. Involves: Prepare to open lanes. Verify, assign, and distribute the starting cash drawer to collectors on each shift. Collect tolls from passing vehicles and pedestrians in both United States (U.S.) and Mexican currency and make correct change. Process vehicular traffic by proper classification, count daily collections, reconcile receipts, prepare daily reports, operation of toll collection systems, and securely deposit receipts at the end of the work shift. Perform work duties of toll and parking meter revenue collection in the E-Fast Pass Office and money room. Involves: Accurately count, verify, and reconcile U.S. and Mexican currencies (pesos) from daily toll and parking meter collections. Reconcile receipts. Audit and reconcile cash reports and E-Fast Pass Payments. Calculate Mexican peso gains/losses using fluctuating exchange rates. Prepare daily revenue, exchange rate, parking meter, and credit card reports. Securely deposit receipts at the end of the shift. Calculate toll collector starting currency bags, and provide replenishments as needed. Identify counterfeit bills. Prepare daily revenue, deposits, and starting currency bags to be transported by armored car service. Complete manifests for Armored Car Services. Perform data entry in the financial management system to record payments. Travel to other City-owned bridge locations to perform duties as necessary. Send emails, answer calls, handle sensitive credit card and check information, assist customers with opening and closing accounts, and troubleshoot online applications and accounts.

Respond to inquiries and complaints. Involves: Answer questions and provide directions, respond to complaints from the public, assist in resolving problems that may occur, and interact with a wide range of U.S. Customs and Border Protection Officers (CBP), Police Officers, security personnel, coworkers, and the public.

Supervise and coordinate the daily work of toll collectors, maintenance, and contractual personnel including security and custodial services. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinate supervisors’ appraisals. Provide for training and development. Counsel, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants; recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Approve leave requests and document absences.

Related duties as required. Involves: Perform duties of coworkers as necessary to ensure continuity of operations during absences. Advise supervisor promptly of situations, issues, or complaints that have or could lead to deviation from expected results. Maintain accurate records and prepare daily reports of collected and deposited revenue. Assist in training new employees.

General Information

For complete job specification, click here.

Important Note: The r equired Supplemental Questions and answers are considered an examination component and will generate a score.

Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions examination.

Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

BENEFITS

LIFE AND HEALTH INSURANCE

The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.

Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.

An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.

The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!

Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

A) Pregnancy shall be treated the same as any other temporary physical disability.

B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.

C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS

The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)

1. First day of January (New Year's Day)

2. Third Monday in January (Martin Luther King Holiday)

3. Thirty-first day in March (Cesar Chavez Day)

4. Last Monday in May (Memorial Day)

5. June 19 (Juneteenth)

6. Fourth day of July (Independence Day)

7. First Monday in September (Labor Day)

8. Eleventh Day in November (Veteran's Day)

9. Fourth Thursday in November (Thanksgiving Day)

10. The Friday following the fourth Thursday in November (Day after Thanksgiving)

11. Twenty-fifth Day in December (Christmas Day)

12. Employee's Birthday

In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

Closing Date/Time: 11/26/2024 11:59 PM Mountain

• 

• City of El Paso

• 915-212-1244

Show more