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Job Description
CAREER DESCRIPTION
Taxpayer Billing & Collections Manager
Billing, Collections, & Accounting Manager
(FISCAL MANAGER)
OPEN TO THE PUBLIC
This recruitment is open to the public and is being held to establish an eligible list to fill current and future Fiscal Manager vacancies within the Treasurer-Tax Collector. This recruitment may also be used to fill positions in similar and/or lower classifications.
DEADLINE TO APPLY
Qualified applicants are encouraged to apply immediately, as the recruitment will close on Sunday, December 1, 2024 at 11:59 PM PST.
TREASURER-TAX COLLECTOR
The mission of the Treasurer-Tax Collector (TTC) is to ensure safe and timely receipt, deposit, collection, and investment of public funds. Our vision is to implement best business practices which maximize value, minimize costs, and provide timely, accurate, and courteous service to our internal and external customers. To accomplish our mission and vision, we will invest public funds in a manner that provides maximum security of principal and maintains the public trust; maintain sufficient liquidity to enable participants to meet their operating cash requirements; obtain a stable market rate of return throughout budgetary and economic cycles; provide timely, cost-effective, accurate and courteous customer service; invest resources to develop and maintain knowledgeable and competent staff; act in an ethical and professional manner while maintaining honest, respectful and open communications; and, streamline cashiering and collection processes to increase timely collection of public revenues for the benefit of Orange County citizens. The Treasurer-Tax Collector has an annual operating budget of $18 million with approximately 70 employees. The Treasurer also is an ex-officio trustee on the Orange County Employees Retirement System managing over $23 billion and the banker for the community and school districts in Orange County.
For more information on the Treasurer-Tax Collector click here.
For more information on the County of Orange click here .
THE OPPORTUNITIES
The Taxpayer Billing & Collections Manager under the direction of the Division Director of Tax Collections & Administrative Services, will be responsible for managing a wide variety of billing, collections, and related accounting activities through the direct supervision of two (2) subordinate supervisors.
Responsibilities of the Taxpayer Billing & Collections Manager may include, but are not limited to:- Collections for Secured and Unsecured delinquent property taxes.
- Billing and collections for Secured and Unsecured property taxes.
- Submitting County delinquent accounts to the State as part of the State Interagency Intercept Collections Program.
- Call Center Operations.
- Preparing management and statistical reports.
- Assisting staff on difficult billings and disputes on customer/taxpayer accounts.
- Overseeing claims processing, including all bankruptcy claims.
- Overseeing the auction of tax-defaulted properties. Ensuring all statutory notifications are published and compliance with state laws are followed for all properties that are subject to the Treasurer’s power to sell.
- Overseeing collection actions, including bank account seizures and small claims court judgments.
- Recommending and developing unit policies and procedures.
- Developing & monitoring internal controls required to provide the highest levels of operational integrity and safeguard of public funds.
The Billing, Collections & Accounting Manager under the direction of the Division Director of Tax Collections & Administrative Services, will be responsible for managing a wide variety of billing, collections, and related accounting activities through the direct supervision of three (3) subordinate supervisors.
Responsibilities of the Billing, Collections & Accounting Manager may include, but are not limited to:- Billing, collections and payments for Accounts Receivable.
- Billing, collections and payments for Central Collections.
- Reviewing and approving departmental invoices for goods and services received.
- Reviewing and approving general ledger account reconciliations.
- Submitting County delinquent accounts to the State as part of the State Interagency Intercept Collections Program.
- Preparing management and statistical reports.
- Assisting staff on difficult billings and disputes on customer/taxpayer accounts.
- Overseeing collection actions, including bank account seizures and small claims court judgments.
- Recommending and developing unit policies and procedures.
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
The ideal applicant will be an accounting professional with five (5) years of experience in an accounting, billing and collections setting. This experience must include a total of two (2) years of supervisory/management experience and three (3) year spent working directly in a government billing and collections environment. The successful candidate will be a self-starter who is able to work independently, has strong supervisory skills, and has experience implementing business billing and collection best practices.
In addition, the ideal candidate will also possess some or all of the following competencies:
Technical Experience | Technical Knowledge- Experience in Call Center management - monitoring call center performance metrics (e.g., call abandonment, service levels, and call quality) and analyzing data to identify trends and areas of improvement.
- Experience in billing and collection processes in a public agency, commercial bank, utility, or corporate environment.
- Experience applying and enforcing policies and procedures as it relates to collections.
- Experience with enforcement actions such as bank account seizures and small claims court judgment.
- Experience with the entire billing cycle from invoicing, postings and cashiering, through customer service and collection calls.
- Experience documenting accounts in a clear concise manner.
- Strong accounting, notation and internal control skills., including those related to account reconciliations and accounts payable.
- Strong experience using Microsoft Office (Outlook, Word, and Excel) and commonly used accounting related software programs.
- Thorough knowledge of California Revenue and Taxation Codes, Government Code, Franchise Tax Board (FTB) Interagency Intercept Collections Program, and the Fair Credit Reporting Act.
- General knowledge of laws regarding bank account seizures and California Small Claims Court Procedures, court judgments, and Bankruptcy Law.
Customer Service- Skilled in deescalating situations and responding professionally to upset customers, ensuring a positive and constructive resolution..
- Effectively manages customer disputes with efficiency and appropriateness, achieving amicable resolutions that align with department policies. Ability to keep customers up to date with current and accurate information.
- Ability to develop and implement process improvements to increase customer satisfaction and operational efficiency.
Leadership and Supervision- Demonstrates leadership ability and experience in resolving conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative team impact.
- Provides administrative oversight and evaluates employee work performance.
- Provides resources and support to staff to ensure that key strategies and the organization's goals are successfully met.
- Develops staff through training and organizational career development opportunities.
Communication and Customer Orientation- Demonstrates strong written communication skills, utilizing correct grammar, punctuation, and spelling to produce clear and professional content tailored to the intended audience. Exhibits effective oral communication skills and utilizes appropriate body language that is suitable to customers and situations.
- Proactively gathers information from diverse sources and effectively disseminates it through various channels.
- Effective at communicating with various levels including staff, supervisors, and upper-level management.
Organization and Planning- Prioritizes work to meet established deadlines.
- Works independently and manages time wisely.
- Possesses the ability to use software systems to organize and keep track of information.
- Possesses the ability to correctly identify available resources and organize them for optimal results.
- Demonstrates strong attention to detail and consistently follows up with staff and customers to ensure accuracy and satisfaction.
Problem Solving and Analysis- Proactively identifies issues, assesses their impacts, and presents effective solutions to management.
- Conducts research and implements strategies to enhance team processes, ensuring improved effectiveness, efficiency, and qualify of service for all customers.
MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications and physical requirements for the Fiscal Manager classification.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified candidates based on the minimum and desirable qualifications. After screening, qualified candidates will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for desirable qualifications. Only those applicants that meet the qualifications will be referred to the next step.
Structured Oral Interview (Weighted 100%)
Candidates will be interviewed and rated by a panel of subject matter experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List
Once the assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
PLEASE SEE BELOW FOR IMPORTANT INFORMATION REGARDING COVID 19 RELATED REQUIREMENTS
Please see below for important information regarding COVID-19 related requirements.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Jenae Partida at 714-834-7017 or by email at jenae.partida@ocgov.com
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information . - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 12/1/2024 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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