Quality Consultant

• Job Description

  Minimum Qualifications
  Education and/or Equivalent Experience:
  

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) of experience related to the job.
  • Lean Six Sigma Green or Black Belt certification may substitute for two (2) years of experience.

  
  
  Licenses or Certifications:
  

  • None

  Notes to Applicants
  Under general supervision, this position will serve as the Department Deputy Director’s high level support person. They will be knowledgeable of daily activities and deadlines of the office, responsible for providing routine data analysis and some project management functions. The Quality Consultant will provide quality assurance for all work that goes through the Deputy Director’s office, including all service request data: that work is being completed on-time and properly communicated within the databases that send information to residents.
  
  Please note: This position will be required to be in the office 80-100% of the work week.
  
  Watch the video linked below to learn more about Austin Transportation and Public Works and its role in the region’s mobility landscape.
  
  Inside TPW : https://www.youtube.com/watch?v=wu4fqWGoH0E
  
  Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!
  
  Regarding your Application:
  
  A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.
  
  Assessment:
  
  This position may require a skills assessment.
  
  Close Job Posting:
  
  Department may close the job posting at any time after 7 days.
  
  90 Day Provision for Additional Vacancy:
  
  This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.
  
  Office Location Notes:
  
  Office location is subject to change based on department needs and programs.
  
  Austin Transportation and Public Works positions are not at 100% remote operation.
  
  Video Conferencing Software Technology:
  
  The Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.
  Pay Range
  $33.49 - $42.71
  
  Hours
  Monday through Friday
  8:00 a.m. to 5:00 p.m.
  *Hours may vary depending on departmental needs and initiatives.
  Job Close Date 10/10/2024 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E. Ben White Blvd, Austin, TX, 78741 Preferred Qualifications
  Preferred Experience:
  

  • Experience supporting high level management: tracking assignments, including ensuring deadlines are met, follow up when needed, steps are not missed.
  • Experience with quality assurance: detail oriented with ability to analyze data to provide reports to executive team to show work effectiveness and areas of risk.
  • Experience with project management practices.
  • Excellent interpersonal skills.

  Duties, Functions and Responsibilities
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  Supports projects related to the development of improvement of organizational programs, processes, and systems. Uses quality assurance methodologies to assist with current state analysis assessments. Conducts continuous improvement projects for business units within the organization. Supports risk mitigation evaluations to improve organizational performance. Conducts assessments of organizational systems and processes. Supports project teams and organizational change efforts. Conducts continual improvement training. Supports the organizations quality center of excellence.
  
  Responsibilities- Supervision and/or Leadership Exercised:
  

  • May provide leadership, work assignments, evaluation, training, and guidance to others.

  Knowledge, Skills and Abilities
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  

  • Knowledge of process improvement methodologies.
  • Knowledge of performance measure development analysis.
  • Knowledge of applicable City of Austin, State, and Federal statutes, ordinances, and codes.
  • Knowledge of City practices, policies, and procedures.
  • Skill in communication in a variety of formats including print, oral and formal presentations.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain working relationships with other City employees and the public.
  • Ability to look at situations systematically.
  • Ability to work independently.
  • Ability to understand, interpret, and apply detailed and complex information.
  • Ability to implement recommendations.
  • Ability to identify and analyze system faults.

  
  
  Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
  City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
  
  The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
  
  Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
  
  Supplemental Questions
  
  Required fields are indicated with an asterisk (*).
  * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) of experience related to the job. Lean Six Sigma Green or Black Belt certification may substitute for two (2) years of experience. Do you meet these minimum qualifications?

  • Yes
  • No

  * Briefly describe how you meet the minimum qualifications and educational requirements.
  (Open Ended Question)
  * Briefly describe your experience supporting high level management in a fast-paced environment.
  (Open Ended Question)
  * How many years of experience do you have obtaining and analyzing data to produce reports intended to influence a change in a work process.

  • 1-3 years
  • 4-6 years
  • More than 7 years

  * Please describe your Project Management experience.
  (Open Ended Question)
  * Do you understand that this position is required to work in office 80-100% of the pay period?

  • Yes
  • No

  * All applicants applying for this job posting should submit a complete application; resumes submitted should mirror the completed application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application, not the resume or cover letter. Your application will be considered incomplete if your application and resume do not mirror and if your application states “see resume”. Do you understand these statements?

  • Yes
  • No

  * How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc.
  (Open Ended Question)
  
  
  Optional & Required Documents
  
  Required Documents Cover Letter Resume Optional Documents

• ABOUT THE COMPANY

  • 

  • City of Austin

  The City of Austin

  This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017. 

  Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability. 

  The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum. 

  Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes. 

  There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.

  City Government

  The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms. 

  The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin. 

  The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

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