Associate Customer Service Representative

• Job Description

  Associate Customer Service Representative
  
  Department of Revenue
  
  Annual Salary: $ 33,914.40
  
  Location: Truman Building - 301 West High Street, Jefferson City, MO
  
  DOR’s vision is to provide every customer the best experience every time.
  
  HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
  
  This is a technical position within the Income Tax Bureau of the Taxation Division. Candidates of interest will possess a background in customer service and proven attention to detail. For Team Members who excel there are many opportunities for advancement within the DOR & we are often looking to this position to promote those who display positive leadership qualities.
  
  DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
  
  • Working with individual income tax returns, corporate income tax returns, & property tax credit claims
  
  • Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters
  
  • Sorting & distributing correspondence
  
  • Responding to customer inquiries through telephone calls, e-mails, & written correspondence
  
  • Processing returned refunds
  
  CORE COMPETENCIES NEEDED:
  
  Analytical Thinking Reliable Computer Literate
  
  Self-motivated Attention to Detail Problem Solving
  
  QUALIFICATIONS:
  
  

  • High School diploma or high school equivalency certificate

  
  
  More reasons to love this position:
  
  The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
  
  PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
  
  The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
  
  We celebrate diversity and are committed to creating an inclusive environment for all employees
  
  The State of Missouri is an equal opportunity employer.

• ABOUT THE COMPANY

  • 

  • State of Missouri

  Build the Missouri of tomorrow.

  Ensure a strong foundation today.

  Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.

   No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!

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