Customer Service Agent (Part-time)

• Job Description

  Job Description
  
  Under general supervision, acts as a communication agent on an assigned shift; performs dispatch services regarding services requests for the Public Works Department. This position is part-time includes evenings, weekends and holidays.
  
  ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
  

  • Answers incoming phone calls; determines the nature of the call for service; troubleshoot where applicable and enter call into work order system.
  • Dispatches appropriate division to address the request.
  • Follow up with resident where applicable.
  • Data enters, clears and maintain records for all service requests entries.
  • Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
  • This position’s duties may expand as more computerized systems come on-line.
  • Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
  • Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

  
  KNOWLEDGE AND SKILLS:
  
  Knowledge:
  

  • City organization, operations, policies, and procedures.
  • Call Center and dispatch practices and procedures.
  • Principles and practices of modern office systems.
  • .
  • Records retention principles and practices.
  • Principles and practices of customer service.
  • Knowledge of City geography.
  • Business and personal computers, and spreadsheet software applications.

  
  Skill in:
  

  • Handling situations requiring diplomacy, fairness, firmness and sound judgment.
  • Providing efficient customer service.
  • Multi-tasking.
  • Time management.
  • Performing data entry with a high degree of accuracy.
  • Understanding and applying City policies and procedures.
  • Organizing and maintaining records.
  • Establishing and maintaining cooperative working relationships with all levels within the City.
  • Communicating effectively verbally and in writing.

  
  
  MINIMUM QUALIFICATIONS:
  
  High School diploma or equivalent; AND three years of experience, including one year of experience in dispatch operations; ORan equivalent combination of education and experience.
  
  LICENSE AND CERTIFICATION:
  

  • Possession of a valid Texas driver’s license.

  
  
  PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
  
  Work is performed in a standard office environment.
  
  Closing Date/Time: October 11, 2024 at 11:59 PM CST

• ABOUT THE COMPANY

  • 

  • City of Galveston

  • 409.797.3650

  Imagine yourself as an Islander living in an elegant Victorian home or on a shady, oak-lined street on the Island’s east end, or in a home overlooking the sparkling Gulf of Mexico on the west end. There is a variety of rental property to choose from throughout the Island, from Galveston has the amenities of a larger city, but with tight-knit small town friendliness.

  Its ethnically diverse citizens have worked together to make their city better since the early days of its founding in 1836. When faced with adversity, Galvestonians unite to solve whatever obstacles may arise. Non-profit organizations and community groups offer a variety of volunteer opportunities regardless of your interests or desired area of service.

  The Island has a multifaceted economic base with expanding job markets in tourism, the medical field, marine-related fields, as well as other areas. Education, banking, insurance and marine industries also are job fields that contribute to the strong, diverse economy. Island life is enhanced by the absence of drive-time traffic reports on the radio and heavy traffic delays. The major thoroughfares are rarely heavily congested, even during peak times. And it takes no more than 15-20 minutes to get anywhere you want to go on the Island.

  All this time saved driving to work and running errands can be spent enjoying Island life.

   

   

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