Customer Service Coordinator, Disability Access Center

Working Title: Customer Service Coordinator

Classification Title: Administrative Support Coordinator I

Posting Details

Priority Application Date (Posting will remain open until filled): Tuesday, September 3, 2024 @ 11:55pm PST

Hiring Preference


Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

Position requires overseeing and covering front desk reception duties, including walk-ins, phone calls, e-mails and other forms of communication for the department. Position also involves training and oversight of student assistants providing relief coverage at the front office, as well as working in coordination with Access Coordinators, the ASL/CART Coordinator, and Director regarding scheduling and communication needs.

FLSA: Non-Exempt (Eligible for overtime compensation)

Anticipated Hiring Range: Anticipated hiring range at the minimum of the classification range ($3,864/month)

CSU Classification Salary Range: $3,864/month - $6,072/month

Best-in-class Benefits: Click here to learn more

CSU Total Compensation: Click here to learn more

Salary Grade/Range: 1

Recruitment Type: Regular (Probationary)

Time Base: Full-Time

Pay Plan: 12 months

Work Hours: Monday- Friday, 8:00am- 5:00pm. This position will be working on-site in the Disability Access Center.

Department Information

The Disability Access Center (DAC) offers a wide range of accommodation services that ensure students with disabilities have equal access and opportunity to pursue their educational goals.

Working collaboratively with students, faculty, staff, and administrators, DAC provides campus-wide consultation and serves as a primary information resource on disability-related issues to the campus community.

For more information, visit: https://www.csus.edu/student-affairs/centers-programs/services-students-disabilities/

Minimum Qualifications

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Required Qualifications

Demonstrated good communication and interpersonal skills in interacting and communicating effectively with all levels of staff and external constituencies, both verbally and in writing
Thorough knowledge of English grammar, punctuation, and spelling
Familiar and proficient with Microsoft Word, Outlook, Excel, Power Point, Oracle (in Client Server -Windows), CMS, and other database software systems
Ability to use and operate a personal computer, printer, photocopy machine, multi-line telephone, and other technology
Thorough knowledge of office methods, procedures, and practices
Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions
Ability to work independently and prioritize and complete multiple tasks with attention to detail
Ability to apply sound judgment, discretion, and initiative in addressing problems and developing practical and thorough solutions
Ability to maintain confidentiality related to department and student records according to applicable laws and regulations
Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data
Demonstrated competence in effectively presenting standard information in writing
Ability to follow instructions and ask questions when needed
Ability and/or interest in working with individuals with disabilities
Ability to train, provide lead work direction and monitor student assistant receptionist
Commitment to maintaining a welcoming and inclusive work environment with diverse

Preferred Qualifications

Experience working in a fast-paced student services office setting

Documents Needed to Apply

• Resume
• Cover Letter

About Sacramento State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:

“As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety .

As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html .

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html .

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu .

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

COVID19 Vaccination Policy

Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Out of State Employment

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Eligibility Verification

Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

Advertised: Aug 20 2024 Pacific Daylight Time
Applications close:

Closing Date/Time:

• 

• CSU, Sacramento

• (916) 278-6326

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