Westminster, Colorado
West View Recreation Center, Colorado, United States
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION The Guest Relations Clerk position performs work of a varied and routine nature, which includes providing guest service, performing a number of registration functions, point of sale transactions, and/or assisting with other department work. Once trained, employees must be able to perform with minimal supervision in a fast-paced leisure facility environment. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork). This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and recreational trails. This position works towards the accomplishment of the Departments mission: “Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.” Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility, and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses, and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Demonstrate knowledge of current guest service and business practices, using office equipment and computer software Demonstrate excellent skills in guest/host relations Learn routine business procedures within 6-month training period and access information. Understand and carry out oral and written instructions Handle consistent cash transactions accurately Assist the public and City staff in a friendly and helpful manner establishing effective working relationships Maintain moderately complex records diligently and accurately Work in a high-usage/fast-paced recreation facility environment Demonstrate knowledge or experience in the operation of standard office equipment including the personal computer, telephone, copy machine, and cash drawers Demonstrate familiarity with Microsoft Windows and recreation software JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities, and Tasks 1. Perform reception and guest relations duties in a fast-paced, high volume environment, which may include: Selling membership passes, taking program registrations, completing point of sale transactions and merchandise sales, making court reservations, taking general admissions, performing ID verifications, and handling high-volume telephone calls Directing individuals to proper locations, providing information, and other activities that serve the center guests Scheduling rooms and birthday parties and assisting with rental requests Maintaining, ordering, and inventorying coffee, office and pro shop supplies, and displays 2. Complete accurate transactions (cash, check, credit card, gift card) and reconcile at end of shift 3. Sort and file various types of correspondence, material, and documents 4. Assist in marketing efforts including proofing seasonal brochures, flyers, and special campaigns 5. Provide information related to department facilities, programs, and activities using phone, e-mail, and personal contacts 6. Monitor guest adherence to facility policies and procedures and report disruptive behavior 7. Assist in the maintenance of various records and manuals such as inventory, activity reports, billing, receipts, membership passes, reservations, and minor financial accounts 8. Assist in the supervision of community service workers and volunteers 9. Maintain lost and found 10. Clean facility by monitoring restrooms and other various cleaning as needed or assigned 11. Maintain regular and punctual attendance Other Duties and Responsibilities for Guest Relations Clerk I 1. Conduct facility tours for potential new members 2. Monitor participants and activities in the facility Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses, and Certifications Required : Must be at least 18 years of age Graduation from high school or GED Must possess or be able to obtain first aid, AED and CPR Certification within sixty (60) days of hire Keyboard speed of 25 words per minute Preferred : Familiarity with current computer applications, specifically RecTrac Cash handling experience A minimum of one (1) year customer service experience in a fast-paced environment Knowledge of Spanish and/or other languages Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements Work is both sedentary in nature, and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; computer use; frequent walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods Frequent squatting, bending, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional kneeling, crawling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Frequent lifting, carrying, pushing, and pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing, and pulling of up to fifty (50)pounds with dollies and carts; infrequent lifting, pushing, and pulling of up to sixty (60) pounds with dollies and carts WORKING CONDITIONS Work is constantly indoors and is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials and Equipment Cash register, telephone, fax machine, photocopy machine, calculator, scanner, books and files, personal computers, and other standard office equipment. PRE-EMPLOYMENT REQUIREMENTS Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification Drug screen Physical Must be legally entitled to work in the United States Employees not assigned benefits are employees working less than 20 hours a week, temporary employees, seasonal employees, and hourly employees. Closing Date/Time: 5/6/2024 8:30 AM Mountain
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION The Guest Relations Clerk position performs work of a varied and routine nature, which includes providing guest service, performing a number of registration functions, point of sale transactions, and/or assisting with other department work. Once trained, employees must be able to perform with minimal supervision in a fast-paced leisure facility environment. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork). This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and recreational trails. This position works towards the accomplishment of the Departments mission: “Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.” Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility, and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses, and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Demonstrate knowledge of current guest service and business practices, using office equipment and computer software Demonstrate excellent skills in guest/host relations Learn routine business procedures within 6-month training period and access information. Understand and carry out oral and written instructions Handle consistent cash transactions accurately Assist the public and City staff in a friendly and helpful manner establishing effective working relationships Maintain moderately complex records diligently and accurately Work in a high-usage/fast-paced recreation facility environment Demonstrate knowledge or experience in the operation of standard office equipment including the personal computer, telephone, copy machine, and cash drawers Demonstrate familiarity with Microsoft Windows and recreation software JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities, and Tasks 1. Perform reception and guest relations duties in a fast-paced, high volume environment, which may include: Selling membership passes, taking program registrations, completing point of sale transactions and merchandise sales, making court reservations, taking general admissions, performing ID verifications, and handling high-volume telephone calls Directing individuals to proper locations, providing information, and other activities that serve the center guests Scheduling rooms and birthday parties and assisting with rental requests Maintaining, ordering, and inventorying coffee, office and pro shop supplies, and displays 2. Complete accurate transactions (cash, check, credit card, gift card) and reconcile at end of shift 3. Sort and file various types of correspondence, material, and documents 4. Assist in marketing efforts including proofing seasonal brochures, flyers, and special campaigns 5. Provide information related to department facilities, programs, and activities using phone, e-mail, and personal contacts 6. Monitor guest adherence to facility policies and procedures and report disruptive behavior 7. Assist in the maintenance of various records and manuals such as inventory, activity reports, billing, receipts, membership passes, reservations, and minor financial accounts 8. Assist in the supervision of community service workers and volunteers 9. Maintain lost and found 10. Clean facility by monitoring restrooms and other various cleaning as needed or assigned 11. Maintain regular and punctual attendance Other Duties and Responsibilities for Guest Relations Clerk I 1. Conduct facility tours for potential new members 2. Monitor participants and activities in the facility Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses, and Certifications Required : Must be at least 18 years of age Graduation from high school or GED Must possess or be able to obtain first aid, AED and CPR Certification within sixty (60) days of hire Keyboard speed of 25 words per minute Preferred : Familiarity with current computer applications, specifically RecTrac Cash handling experience A minimum of one (1) year customer service experience in a fast-paced environment Knowledge of Spanish and/or other languages Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements Work is both sedentary in nature, and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; computer use; frequent walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods Frequent squatting, bending, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional kneeling, crawling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Frequent lifting, carrying, pushing, and pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing, and pulling of up to fifty (50)pounds with dollies and carts; infrequent lifting, pushing, and pulling of up to sixty (60) pounds with dollies and carts WORKING CONDITIONS Work is constantly indoors and is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials and Equipment Cash register, telephone, fax machine, photocopy machine, calculator, scanner, books and files, personal computers, and other standard office equipment. PRE-EMPLOYMENT REQUIREMENTS Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification Drug screen Physical Must be legally entitled to work in the United States Employees not assigned benefits are employees working less than 20 hours a week, temporary employees, seasonal employees, and hourly employees. Closing Date/Time: 5/6/2024 8:30 AM Mountain
State of Missouri
Center, Missouri, United States
Application Deadline: January 16, 2024 If you are having trouble with the application, please call 1-888-ASK MODOT (275-6636) and a Customer Service Representative will route your call to the local HR office for assistance. Note for internal applicants: Successful candidates already at rates above the posted salary will be evaluated on an individual basis to determine final salary outcome. Job Location: Hannibal Maintenance Facility Why you'll love this position: CLICK HERE TO WATCH YouTube PREVIEW The Maintenance Division is responsible for assisting and supporting maintenance activities for the preservation and operation of the state highway system. The maintenance worker performs duties related to the maintenance of the state's roadways and facilities. This position is eligible for a temporary emergency operations adjustment of $3 to $6 per hour, depending on the area of operation, when handling winter/emergency operations activities. MoDOT will bring candidates onto the team as entry-level, intermediate, or senior level, based on your skills and experience. If you are hired as an entry-level or intermediate Maintenance Worker, this opening is for one of our CAREER-LADDER positions which offers the opportunity for career advancement without having to participate in the competitive selection interview process. As you continue to learn, acquire new skills, and gain experience, you can be promoted to a higher-level position. What you'll do: Maintain state highway systems, including filling roadway joints and cracks and patching potholes; flagging and directing traffic; setting up signs, cones, arrow boards, and other traffic control devices; loading, unloading, spreading, and hauling materials and supplies; cutting and clearing brush; removing trash and debris from roadsides; cleaning and clearing ditches. Maintains, cleans, and repairs state highway facilities, including repairing and replacing road signs and guardrails; cleaning curbs and gutters; painting buildings and equipment; and servicing equipment and machinery. Operates vehicles to transport employees, equipment, machinery and/or materials, or to warn oncoming traffic, plow snow and spread ice control materials; mows right of way using tractor mower and hand tools; operates auger, trencher, backhoe, forklift, and various trucks (e.g., dump, aerial boom, bucket, and platform). May repair bridge decks (full and partial) and drains, and clean bridge bents/caps at heights on ladders or utilizing scaffolding. May install signs, including structural and large signs at overhead positions, inspect truss signs, pour concrete sign footings, weld and cut steel signposts, and repair and maintain break away and/or overlay signs. All you need for success: Minimum Qualifications High School Diploma or GED/HiSET Valid Driver's License A passing grade on the written portion of the commercial driver's license (CDL) exam is required prior to hire date. Within 60 days after being hired into this position, you must pass the driving portion of the CDL exam with tanker endorsement, no air brake restrictions (Class B), and interstate status (either Excepted Interstate [EI] or Non-Excepted Interstate [NI]). Successful completion of a medical-physical examination including drug test, and work simulation examination. Successful completion of a national background check. Special Working Conditions: Job requires significant physical stamina and endurance, including the ability to move materials by hand, operate hand tools, and perform stationary flagging. Job requires outdoor work that involves exposure to physical hazards, health and safety risks, and/or adverse or otherwise undesirable characteristics in the environment, including risk of physical injury from carrying out duties in heavy traffic areas, on or near heavy equipment or machinery, and with hazardous chemicals or materials. Job may require overtime and nighttime work. Job may require operation of vehicles to plow snow and spread ice control materials. More reasons to love this position: MoDOT offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Visit our CAREERS page to explore all we have to offer. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for MoDOT, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found HERE . At MoDOT you will play a key role in maintaining the seventh largest highway system in the United States. We value team players who are open-minded and work well with others to accomplish goals and fulfill our mission of safety, service, and stability. We see the growth of our team members as an investment, both in MoDOT's future and yours. If you're looking for diverse opportunities, challenging work, and a flexible environment, we want to talk to you about joining our winning team. MoDOT operates on shared values and your success in our organization depends upon modeling these values. CLICK HERE to view our mission, values, and tangible results. If you embrace these values, we welcome your application. If you have questions about this position please contact: nehr@modot.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Closing Date/Time: 2024-04-29
Application Deadline: January 16, 2024 If you are having trouble with the application, please call 1-888-ASK MODOT (275-6636) and a Customer Service Representative will route your call to the local HR office for assistance. Note for internal applicants: Successful candidates already at rates above the posted salary will be evaluated on an individual basis to determine final salary outcome. Job Location: Hannibal Maintenance Facility Why you'll love this position: CLICK HERE TO WATCH YouTube PREVIEW The Maintenance Division is responsible for assisting and supporting maintenance activities for the preservation and operation of the state highway system. The maintenance worker performs duties related to the maintenance of the state's roadways and facilities. This position is eligible for a temporary emergency operations adjustment of $3 to $6 per hour, depending on the area of operation, when handling winter/emergency operations activities. MoDOT will bring candidates onto the team as entry-level, intermediate, or senior level, based on your skills and experience. If you are hired as an entry-level or intermediate Maintenance Worker, this opening is for one of our CAREER-LADDER positions which offers the opportunity for career advancement without having to participate in the competitive selection interview process. As you continue to learn, acquire new skills, and gain experience, you can be promoted to a higher-level position. What you'll do: Maintain state highway systems, including filling roadway joints and cracks and patching potholes; flagging and directing traffic; setting up signs, cones, arrow boards, and other traffic control devices; loading, unloading, spreading, and hauling materials and supplies; cutting and clearing brush; removing trash and debris from roadsides; cleaning and clearing ditches. Maintains, cleans, and repairs state highway facilities, including repairing and replacing road signs and guardrails; cleaning curbs and gutters; painting buildings and equipment; and servicing equipment and machinery. Operates vehicles to transport employees, equipment, machinery and/or materials, or to warn oncoming traffic, plow snow and spread ice control materials; mows right of way using tractor mower and hand tools; operates auger, trencher, backhoe, forklift, and various trucks (e.g., dump, aerial boom, bucket, and platform). May repair bridge decks (full and partial) and drains, and clean bridge bents/caps at heights on ladders or utilizing scaffolding. May install signs, including structural and large signs at overhead positions, inspect truss signs, pour concrete sign footings, weld and cut steel signposts, and repair and maintain break away and/or overlay signs. All you need for success: Minimum Qualifications High School Diploma or GED/HiSET Valid Driver's License A passing grade on the written portion of the commercial driver's license (CDL) exam is required prior to hire date. Within 60 days after being hired into this position, you must pass the driving portion of the CDL exam with tanker endorsement, no air brake restrictions (Class B), and interstate status (either Excepted Interstate [EI] or Non-Excepted Interstate [NI]). Successful completion of a medical-physical examination including drug test, and work simulation examination. Successful completion of a national background check. Special Working Conditions: Job requires significant physical stamina and endurance, including the ability to move materials by hand, operate hand tools, and perform stationary flagging. Job requires outdoor work that involves exposure to physical hazards, health and safety risks, and/or adverse or otherwise undesirable characteristics in the environment, including risk of physical injury from carrying out duties in heavy traffic areas, on or near heavy equipment or machinery, and with hazardous chemicals or materials. Job may require overtime and nighttime work. Job may require operation of vehicles to plow snow and spread ice control materials. More reasons to love this position: MoDOT offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Visit our CAREERS page to explore all we have to offer. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for MoDOT, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found HERE . At MoDOT you will play a key role in maintaining the seventh largest highway system in the United States. We value team players who are open-minded and work well with others to accomplish goals and fulfill our mission of safety, service, and stability. We see the growth of our team members as an investment, both in MoDOT's future and yours. If you're looking for diverse opportunities, challenging work, and a flexible environment, we want to talk to you about joining our winning team. MoDOT operates on shared values and your success in our organization depends upon modeling these values. CLICK HERE to view our mission, values, and tangible results. If you embrace these values, we welcome your application. If you have questions about this position please contact: nehr@modot.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Closing Date/Time: 2024-04-29