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Job Description

• Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements.
• Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations.
• Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization.
• Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes.
• Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation.
• Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
• Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services.
• Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors.
• Provides after hours technology support as required.
• Performs other related duties as assigned.

• Manage and optimize cloud infrastructure across IaaS, PaaS, and hybrid environments.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and related identity, security, and compliance configurations.
• Monitor and optimize performance across server, network, storage, cloud, and database systems using appropriate tools and analytics.
• Administer Windows Servers and Azure VMware Solution, including configuration, maintenance, upgrades, patching, and restoration procedures.
• Design, configure, install, and maintain enterprise network infrastructure including wireless equipment, switches, cabling, and related hardware.
• Troubleshoot and resolve network and system connectivity issues.
• Develop and maintain network access, security, and change-control procedures.
• Analyze business needs and prepare technical design specifications for network solutions.
• Design, implement, and maintain telecommunications systems including telephone and audio-visual systems.
• Administer and maintain SQL Server environments, including tuning, indexing, optimization, backup, recovery, and high-availability/disaster-recovery operations.
• Implement and test backup, recovery, and restoration procedures for storage systems.
• Prepare documentation and operational procedures for storage management and recovery.
• Prepare system documentation, business analysis, and technical design specifications for infrastructure, network, storage, and telecommunications solutions.
• Lead and coordinate technical infrastructure projects to meet requirements, standards, and timelines.
• Provide customer support and deliver user and technical training related to infrastructure services.
• Coordinate procurement activities and vendor partnerships across infrastructure, network, storage, audio-visual, and database cloud systems.
• Support identity lifecycle operations in Active Directory and Entra ID.
• Administer Microsoft Intune for device provisioning, compliance, application deployment, and endpoint configuration.
• Administer ManageEngine AD Manager Plus and M365 Manager Plus for reporting and provisioning workflows.
• Provide infrastructure data and system insights to assist cybersecurity teams with audits, assessments, and incident response.

• General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program.
• Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems.
• Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity.
• Structured analysis and database concepts.
• Computer hardware and software systems similar to those used by the State Bar.
• Tools and equipment used in testing the functionality of computer applications.
• Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks.
• Principles and practices of customer service.
• Methods and techniques of developing and presenting technical documentation and training materials.
• Principles and practices of recordkeeping, modern office procedures, methods and equipment.

1. Job Specific Employment Standards
2. Knowledge of:

• General operations, services, concepts terms and activities common to a comprehensive state-of-the-art information systems program.
• Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems.
• Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity.
• Structured analysis and database concepts.
• Computer hardware and software systems similar to those used by the State Bar.
• Tools and equipment used in testing the functionality of computer applications.
• Principles and practices of troubleshooting computer hardware, software and network problems, security issues, threats, vulnerabilities, and attacks.
• Principles and practices of customer service.
• Methods and techniques of developing and presenting technical documentation and training materials.
• Principles and practices of recordkeeping, modern office procedures, methods and equipment.

• Azure infrastructure operations, optimization practices, and Azure VMware Solution.
• Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive, and related security and compliance controls.
• PowerShell or VBScript for automation and system management.
• Tools and methods for monitoring performance, logs, alerts, and system health across infrastructure environments.
• Windows Server and Active Directory administration including Group Policy, DNS, and identity security configuration.
• Network routing, switching, wireless technologies, and network security principles.
• Firewalls, routers, switches, and enterprise networking platforms including Cisco technologies.
• Telephone and audio-visual technologies and their operational principles.
• SQL Server administration and hybrid database environments including tuning, indexing, security, clustering, high availability, and Azure SQL Managed Instance.
• SAN and enterprise storage technologies including fiber channel.
• Backup, recovery, and disaster recovery concepts including snapshots, mirroring, and failover.
• Entra ID directory services and identity lifecycle operations.
• Microsoft Intune device and endpoint management concepts.
• ManageEngine AD Manager Plus and M365 Manager Plus administration.

• Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
• Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology.
• Communicate technical information to a wide variety of users.
• Learn, interpret and explain pertinent State Bar and department policies and procedures.
• Plan, organize, prioritize and process work to ensure that deadlines are met.
• Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems.
• Adapt quickly to changes in policies, procedures, assignments and work locations.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships within and outside the department.
• Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment.
• Learn to identify and resolve system performance and security issues.
• Read, comprehend and retain technical information on computer products and systems.

• Lead and coordinate technical projects, manage tasks, and support long-term infrastructure planning.
• Use monitoring and analytics tools to evaluate system performance, identify issues, and implement corrective actions.
• Install, configure, secure, and optimize server platforms.
• Administer and troubleshoot Microsoft 365 services and related security compliance features.
• Plan, design, install, and document network infrastructure including routing, switching, wireless, and connectivity components.
• Monitor, optimize, and troubleshoot network performance and security.
• Troubleshoot and maintain enterprise network systems.
• Administer SQL Server environments including tuning, security, health monitoring, optimization, migration, and high-availability disaster-recovery operations.
• Maintain and support enterprise backup, recovery, and storage solutions.
• Monitor storage performance and support restoration operations.
• Collaborate with cybersecurity teams by providing system-level data and operational support during audits and incident response.

• Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement.

• Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting of computer applications and operations is desirable.

• Possession of approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education.