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  • Oracle Health EHR Clinical Workflows Manager (Technology Services Administrator)

    Orange County, California United States Orange County, CA Full Time $116,251.20 - $161,012.80 Annually Jan 01, 2026
    County of Orange Employer:

    Orange County, CA

    Discover a Fulfilling Career at the County of Orange With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service. As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us. As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed. Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.   Community Impact: Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you. Employee Wellness: At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families. Innovation: The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here. Collaboration: Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here. Equality: At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do. Career Advancement: The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.  

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    Job Description

    CAREER DESCRIPTION

    Oracle Health EHR Clinical Workflows Manager

    (Technology Services Administrator)

    Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

    OPEN TO THE PUBLIC

    This recruitment will be open for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately.

    This recruitment will establish an open eligible list and will be used to fill current and future Technology Services Administrator positions within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

    THE AGENCY
    The County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.

    THE DEPARTMENT
    HCA Information Technology (IT) Services provides the vision, leadership, direction, and strategic and tactical planning for all agency information technology initiatives. The primary mission of the department is to enable and support all functional service and administrative areas within the agency to meet their respective goals and objectives. This is accomplished via collaboration and partnership with the program areas, by factoring in customer needs in all decisions with a customer-centric focus and ensuring that the individual technology-based objectives of the program areas are aligned with the overall technology roadmap and goals of the Agency.

    THE OPPORTUNITY
    The Oracle Health Electronic Health Record (EHR) Clinical Workflows Manager is responsible for leading the design, implementation, and ongoing support of Oracle Health EHR clinical workflows in support of behavioral and public health programs. This role supervises a team of IT professionals supporting the EHR system and ensures that clinical documentation, assessment tools, and reporting processes meet programmatic, regulatory, and operational needs. The manager serves as a key liaison between clinicians, program liaison teams, office of compliance, program managers, and technical staff to ensure the alignment of technology with service delivery and compliance standards.

    This position will be responsible for the following duties but are not limited to:

    • Direct, build, oversee and approve the configuration of EHR documentation templates using PowerForms, PowerPlans, dynamic documentation, mPages, Cerner Command Language (CCL), and task lists to support evidence-based and policy-aligned workflows
    • Oversee the resolution of system access issues, form errors, documentation gaps, and data entry inconsistencies related to clinical workflows
    • Lead efforts with related program and HCA IT teams to analyze clinical practices across behavioral and public health programs and map them into optimized, standardized EHR workflows
    • Collaborate with reporting and analytics teams to ensure forms and documentation fields are structured to support quality metrics, grant reporting, encounter validation, and operational dashboards
    • Serve as a liaison between frontline behavioral and public health clinicians, program liaison teams, and IT teams to translate clinical needs into system requirements
    • Stay informed on state-level IT and care transformation efforts (e.g., BH-CONNECT, Whole Person Care, Population Health Management) and ensure readiness to align Oracle Health EHR capabilities accordingly
    • Supervise, mentor and guide a team of developers, analysts, database administrators and report writers who handle Oracle Health-based modules, and managing related support, ticket triage, configuration requests, reporting, database management, workflow support, and operational troubleshooting
    • Guide team members to stay current with Oracle Health updates, public and behavioral health standards (e.g., Patient Health Questionnaire-9 (PHQ-9), Child and Adolescent Needs and Strengths (CANS) and Adult Needs and Strengths Assessment (ANSA), CalAIM, Managed Care, Fee-for-Service (FFS), BH-Connect, etc.), and clinical IT best practices


    MINIMUM QUALIFICATIONS & CORE COMPETENCIES
    The ideal candidate will possess professional information technology programs and project operations experience related to optimizing clinical EHR informatics and workflows.

    The ideal candidate will also possess extensive experience and/or knowledge in the following competencies:
    Professional & Technical Expertise l Using Technology
    • Working collaboratively with the program teams, managing the lifecycle of documentation templates, including updates based on regulatory changes, clinician feedback, and usability testing
    • Ensuring that workflows and data capture align with local, state, and federal initiatives and compliance-based reporting needs (e.g., BHSA, Medi-Cal, 42 CFR Part 2, CalREDIE, CalAIM, Managed Care and FFS models of billing, etc.)
    • Ensuring workflows are compliant with HIPAA and sensitive data protections specific to behavioral and public health
    • Embedding tools to support clinical outcomes tracking (e.g., PHQ-9, GAD-7, CANS) and ensuring data flows support evaluation and service planning
    • Maintaining accurate and auditable records of clinical build changes and system configuration rationales using internal repository tools such as GitHub


    Innovative Problem Solving | Delivering Results
    • Working closely with the program liaison teams, ensuring that clinicians have access to intuitive, non-duplicative workflows that support meaningful documentation while minimizing burnout and inefficiencies
    • Coordinating testing of Oracle Health upgrades or build changes affecting documentation, referrals, assessments, or care plans
    • Ensuring that all clinical workflows and related rules and logic are documented in standard operating procedures (SOPs) and knowledgebase articles for internal support and end user reference
    • Working with program training staff to ensure updates to workflows are effectively rolled out and supported


    Leadership | Supervision | Performance Management
    • Supervising, mentoring and guiding a team of developers, analysts, database administrators and report writers
    • Aligning the team's resources to support clinical workflow priorities, user requests, system issues, and enhancement projects
    • Ensuring efficient triaging, prioritization, and resolution of workflow-related tickets, build changes, and break and fix items
    • Leading or contributing to projects to help improve and optimize the system to continually better serve business needs and use of the system


    Collaboration | Stakeholder Engagement
    • Working with internal HCA IT and stakeholder teams to appropriately manage, expand and optimize the build and use of data warehouses to support business needs
    • Representing the clinical IT team on documentation governance committees, quality improvement groups, and cross-departmental initiatives


    Oral & Written Communication
    • Developing and delivering effective written and verbal communication with stakeholders
    • Building rapport and negotiating with vendors and department staff to address and mitigate complex performance challenges
    • Communicating and presenting technical information and materials to diverse audiences of users of varying levels of expertise


    MINIMUM QUALIFICATIONS
    Click here to learn about the minimum qualifications for the Technology Services Administrator position, including physical and environmental conditions.

    NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) .

    RECRUITMENT PROCESS
    Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, candidates who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process.

    Veterans Employment Preference
     The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

    Application Screening (Refer/Non-Refer)
    Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

    Structured Oral Interview | SOI (Weighted 100%)
    Applicants will be interviewed and rated by an oral panel of job knowledge experts. Each applicant’s rating will be based on responses to a series of structured questions designed to elicit the applicant’s qualifications for the job.

    Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

    Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

    PHYSICAL, MENTAL, ENVIRONMENTAL and WORKING CONDITIONS

    Physical and Mental Requirements

    Possess vision sufficient to read standard text and a computer monitor and to drive a vehicle; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write and drive; use a County approved means of transportation.

    Environmental and Working Conditions

    Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions.

    Function effectively in a standard office environment.

    ADDITIONAL INFORMATION

    EMAIL NOTIFICATION:
    Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

    NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

    Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

    FREQUENTLY ASKED QUESTIONS:

    Click here for additional Frequently Asked Questions.

    For specific information pertaining to this recruitment, please contact Laura Katsis at (714) 834-3179 or mcuellar@ochca.com.

    EEO INFORMATION

    Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

    Administrative Management *
    In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
    • Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
      http://www.ocers.org/active-member-information.
    • Paid Leave: Twelve holidays per year plus sick and vacation time
    • Health & Dependent Care Reimbursement Accounts
    • Dental Insurance: County pays 100% of employee and dependent premiums
    • Paid Life Insurance: $100,000 life insurance policy
    • Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
    • Paid Short & Long Term Disability insurance programs
    • 457 Defined Contribution Program


    *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

    Click here for information about benefits offered to County of Orange employees.

    Closing Date/Time: Continuous
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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