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Job Description

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

• Equipment & Safety: Operate and maintain heavy construction equipment, with a strong understanding of safety practices (trench, confined space, PPE, etc.) and vehicle inspections
• Regulations & Compliance: Adhere to and enforce all applicable laws, regulations, and city policies, including traffic and equipment operation
• Technical Knowledge: Demonstrate expertise in water/sewer line installation, operation, maintenance, and repair, including reading blueprints and maps
• Leadership & Communication: Lead and direct construction teams effectively, communicating clearly and maintaining morale in diverse situations
• Problem Solving & Decision Making: Analyze situations, make informed decisions, and manage workloads efficiently
• Physical & Technical Skills: Possess physical stamina for demanding work, proficiency in tool use, and basic computer/communication skills
• Compliance & Certifications: Maintain a Class A CDL with tanker endorsement, DOT physical, valid driver's license, and certifications in CPR/First Aid
• Professionalism: Maintain positive working relationships, ensure work safety, and demonstrate reliable attendance

• Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
• Encourage employees to be accountable for their work and take ownership in what they do
• Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
• Demonstrate collaboration and conflict resolution skills with other departments and employees
• Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
• Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
• Effectively supervise, mentor, and motivate in a team environment

• Provides direction, instruction, and supervision for an assigned utilities crew

• Effectively communicates both verbally and in writing
  • Participates in City programs, task forces, peer groups, and professional organizations
  • Uses appropriate oral and written communication to provide public information
  • Maintains courtesy and professionalism with the public
  • Mediates disputes and presents a professional demeanor
  • Prepares and submits reports, memos, and activity logs
  • Demonstrates effective communication with the public, department members, and via radio/portable devices
  • Keeps Distribution and Collection Superintendent updated on activities

• Plans, organizes, and participates in utility system maintenance, repair, and installation

• Works within and outside the department in utility line maintenance planning
  • Confers with supervisors on new or revised work projects
    
  • Prepares cost estimates
    
  • Requisitions and evaluates materials and supplies for utility projects
    

• Performs work safely

• Graduation from high school or GED
• Five (5) years of experience in the installation, maintenance and repair of water and sewer lines
• Three (3) years of experience in the supervisory or lead capacity of a construction and maintenance crew
• Must currently hold a Colorado Class 3 Water Distribution State certification with continued efforts to obtain a class 4 Distribution certification
• Valid driver’s license and maintain safe driving record for continued employment
• Must be able to obtain and maintain a Class A Commercial Driver License with tanker and air brake endorsement within 90 days of employment
• Must be able to pass a DOT (Department of Transportation) physical upon hire and then every two (2) years after that
• Must have three (3) years of working knowledge of testing and repairing water meters
• Must have industry knowledge such as AWWA Standards and M6 Manual practices as it relates to meters and related infrastructure

• Associate degree or higher with course work in Construction Management, Business Administration, or related area of study
• Class IV Water Distribution and/or Wastewater Collection State certification

• Constantly sit while driving to and from work sites and operating heavy equipment on site, constantly walk on uneven terrain to assure crew safety and quality of work; Frequently stand on uneven terrain
• Frequently squat and kneel in awkward confined spaces; occasionally crawl to inspect heavy equipment and work performed and balance to enter and exit vehicles and heavy equipment at elevated heights; constantly climb to enter equipment and vehicles at elevated heights; constantly bend to observe work from cab of equipment; constantly reach below and overhead to operate equipment and enter vehicles; constant twisting while operating heavy equipment
• Constant light/firm grasp and fine manipulation to handle tools, equipment and material
• Constant step up/down to use ladders to enter vehicles; constant actuate mechanism to operate heavy machinery and vehicles
• Constant near/far acuity and hearing to safely perform duties and perform office tasks
• Frequent lifting and carrying of up to 100 pounds from ground to waist to move manhole covers; constant lifting and carrying of up to 100 pounds to move cement bags and equipment; occasional pushing/pulling of up to 100 pounds 20 feet to lift and move manhole covers and other equipment

• Background check including employment references, criminal history, and driving record review
• Pre-employment Department of Transportation drug screen
• Pre-employment Department of Transportation physical
• Must be legally entitled to work in the United States

• Health and Dental
• Flexible Spending
• Pension/Retirement Plans
• Term Life Insurance
• Long-term Disability
• Survivor Benefits
• Wellness Program
• Career Development Program
• Tuition Reimbursement Program
• Leave program that provides for vacation, holidays, sick leave, major illness, and on the job injury

• Less than 3 years - 0%
• 3 to 4 years - 60%
• 4 to 5 years - 80%
• Over 5 years - 100%
• For employees age 55 and older, the employer contributions are 100% vested