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  • Police Communications Call Taker - Part-time, Non-Benefited

    Buena Park, California United States CITY OF BUENA PARK, CA Full Time $26.83 - $32.61 Hourly Oct 30, 2025
    City of Buena Park Employer:

    CITY OF BUENA PARK, CA

    Located in northwest Orange County, Buena Park is a Charter City operating under the Council-Manager form of government. The City has approximately 400 employees with an annual budget of $131,833,300 (all funds). Buena Park is located 21 miles southeast of Los Angeles, and is referred to locally as the “Center of the Southland” due to its easy access to both the 91 and 5 freeways.  With a diverse population of 82,000, Buena Park offers quality residential areas, excellent cultural and recreational facilities, and a stable economy within its 10.3 square miles. The strong local economy includes the Entertainment Corridor, which contains a variety of well-known attractions, including Knott’s Berry Farm, Pirates’ Dinner Adventure, Medieval Times Dinner and Tournament, several hotels, and secured development plans for several more exciting entertainment and lodging venues. In addition, the City has a number of car dealerships and approximately 100 manufacturing and warehousing companies. Some of the larger employers in the City include Nutrilite, Georgia Pacific, Leach International, and Yamaha Music.

    Apply Now View job Employer Profile

    Job Description

    JOB BULLETIN

    Applications will be accepted on a CONTINUOUS BASIS until the position is filled with a first review date of Monday, December 1, 2025. This position may close at any time without notice. Interested parties are strongly encouraged to submit application materials as soon as possible.

    ***THE CITY OF BUENA PARK IS ACCEPTING APPLICATIONS FOR POLICE COMMUNICATIONS CALL TAKER***

    This part-time, non-benefited, civilian (non-sworn) Police Communications Call Takers position assists Police Dispatchers receive 9-1-1 emergency and non-emergency calls and text messages from the public. With state-of-the-art facilities that includes large windows for natural light and ergonomic sit-stand dispatcher consoles, the Buena Park Police Department offers a work environment unmatched in Orange County!

    If you are team-oriented, possess a strong work ethic, and have exceptional customer service and communication skills, APPLY TODAY, to join the City of Buena Park's elite law enforcement agency.

    GENERAL PURPOSE:

    Under general supervision, receives a variety of calls and messages from the public and other sources for police assistance; monitors alarm systems and teletype communications; assists the public and police personnel by providing accurate factual information; evaluates the type and level of response necessary; inputs data into a computer aided dispatch (CAD) system; and does related work as required.

    DISTINGUISHING CHARACTERISTICS:

    The Police Communications Call Taker is responsible for organizing and completing tasks in priority order to meet statutory and non-statutory work deadlines. The Police Communications Call Taker is distinguished from the Police Dispatcher who is responsible to dispatch services via radio communication systems to field personnel. There is no radio performance for this position. This class performs the routine tasks and duties necessary to handle emergency and non-emergency calls for service.

    ESSENTIAL FUNCTIONS:

    The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.

    Receives and processes emergency calls including 9-1-1 calls and 9-1-1 text messages from the public for police emergency services; evaluates information to determine location of the emergency, nature of the call, need for assistance and the appropriate personnel and equipment needed to respond; maintains communication with caller until arrival of appropriate emergency units; routes calls to proper agency for service.Receives and processes non-emergency calls for assistance, complaints, and inquiries from the general public concerning police, fire, or medical service needs, and routes calls to the appropriate personnel.Enters calls into the Computer Aided Dispatch system for dispatch; may determine and override the assigned priority code, following established guidelines.Enters, updates, and retrieves police related data from computer and teletype networks.Communicates with callers to determine the disposition of calls; provides assistance and instructions.Maintains a clear and professional speaking voice while projecting information over communication instruments.May assist with the duplication of 9-1-1 calls and/or emergency radio traffic recordings for the courts, investigations, or the media.Contacts county and emergency management network agencies to coordinate mutual aid and call responses, and updates system data.Operates a variety of telecommunications and computer equipment.Monitors security cameras and alarms and initiates emergency responses in the event of unauthorized entries.Performs call-outs for a variety of resources such as animal control, towing services, medical assistance, and other specialized services.Provides general information regarding laws, regulations, and department policy; transfers fire, medical, or other calls to appropriate agencies.Researches county, state and federal national computer data banks to obtain information requested by officers or other law enforcement personnel as required.Testifies in court as needed.

    QUALIFICATIONS GUIDELINES

    Knowledge of:

    Laws, codes, regulations, policies, and department procedures governing public safety dispatching, including radio, computer, and telephone communications, and associated receiving and transmitting equipment; Ability to learn portions of the California Penal Code, Health and Safety Code, Motor Vehicle Code, Welfare Institutions Code, and Business and Professions Code; Ability to learn and implement procedures and techniques for dealing with the public tactfully; Effective customer service techniques; English usage and spelling; Basic telephone procedures and techniques; Principles of effective verbal communication.

    Ability to:

    Effectively communicate with and obtain information from upset and/or irate citizens and remain calm in receiving urgent calls, reciting facts and details, and providing instructions within emergency situations; Speak to callers courteously and tactfully; Accurately and simultaneously, monitor the status of multiple calls and units; Simultaneously operate a variety of telecommunications and computer equipment such as the CAD system, computer equipment, telephones, and teletype equipment; Type at the net rate of 45 words per minute quickly and accurately on a computer keyboard; Spell correctly; Learn the geography and the location of streets, landmarks and public and private facilities in and around the City of Buena Park; Learn and apply police records management practices and procedures; Understand and carry out oral and written directions, pertinent procedures, and functions quickly and apply them without immediate supervision; Communicate effectively, both orally and in writing; Establish and maintain effective working relationships with co-workers, management, public safety dispatchers from other law enforcement agencies, and the general public. Receive confidential information and maintain confidentiality.

    PHYSICAL AND MENTAL DEMANDS

    The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands

    While performing the duties of this class, the employee is constantly required to sit and occasionally stand and walk within work areas. At the communications console, the employee is expected to lean, turn, and twist to reach console resources and reference manuals. The employee is expected to use fingers to operate computer keyboard, possess manual dexterity to use multiple computer mice, and to reach above and below shoulder to access camera controls and resource books. The employee occasionally bends and kneels to access communications console equipment. The employee must

    be able to talk and hear when communicating with the general public, law enforcement personnel, and city staff. The employee must be able to wear a headset; must have vision sufficient to read standard text, fine print, view multiple computer monitors and have the ability to distinguish and identify different colors.

    Specific vision abilities required by this class include close vision, color vision, and the ability to adjust focus.

    Mental Demands

    While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with upset callers, including victims and witnesses in emergency situations, reporting potential crimes and requesting emergency care, working with city staff, law enforcement personnel, and the general public in handling non-emergency calls.

    WORK ENVIRONMENT

    The employee regularly works in an office environment; the noise level is moderately quiet, at or below 85 decibels, and the noise volume is occasionally louder when multiple calls are being handled. The employee needs to monitor multiple frequencies and communications by radio, telephone, and the communications console, as well as alarms and security cameras.

    EDUCATION/TRAINING/EXPERIENCE

    High School graduation or G.E.D. equivalent is required. Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows: Prior experience that includes heavy public contact as a telephone operator, receptionist, police cadet, or related position, is desired. On-the-job training is provided to those who demonstrate the aptitude, cooperation, and reliability to be successful in the position.

    LICENSES/CERTIFICATES/SPECIAL REQUIREMENTS

    Ability to satisfactorily complete the P.O.S.T. Public Safety Dispatcher’s Basic Course or the P.O.S.T. Basic Dispatcher Training Equivalency Examination within one year of assignment to this classification.

    Ability to be assigned to rotating work shifts, including nights, holidays, and weekends, and to work overtime as needed.

    Type at the net rate of (45) words per minute quickly and accurately on a computer keyboard.

    This position requires the ability to type at the net rate of 45 words per minute (wpm). An original typing certificate, predated up to one year, must be submitted along with the completed application. Acceptable typing certificates must meet all of the following requirements:

      ◦ The typing test must be a five (5) minutes time test. This must specify the net and gross speeds and total number of errors (gross speed - errors = net speed).
      ◦ Typing certificates must be in writing and obtained within the past 12 months.
      ◦ Certification must be verifiable and include a valid administrator's name, signature, address and telephone number.
      ◦ A copy of the typing certificate must be attached and submitted with your official City employment application to be considered for this position.


    To help ensure that you obtain the required typing certificate by the first review date, CLICK HERE and look for the "Where can I obtain a Typing Certification" question for a guide of suggested agencies for obtaining a typing certificate.

    ***SELF-ADMINISTERED TYPING TESTS PRINTED FROM THE INTERNET OR ANY OTHER SELF-ADMINISTERED TESTS WILL NOT BE ACCEPTED. ***

    APPLICANT INFORMATION/EXAM WEIGHT

    EXAMINATION PROCESS & WEIGHTS

    Mandatory Meeting

    Wednesday, December 3, 2025 at 5:00 p.m.

    Oral Interview - Weighted 40%:

    Wednesday, December 10, 2025

    Sit-Along Evaluation - Weighted 60%:

    Wednesday, December 17, 2025

    Applicants must submit a City application online through the Human Resources Department web page at www.buenapark.com/hr . Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application.

    All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams, oral presentations and a "Sit Along" exercise. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner.

    The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.

    Americans with Disabilities:

    Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5 business days before the test date.

    Fingerprinting:
    Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will be processed with the Department of Justice to verify criminal records or absence thereof.

    Physical Examination:

    Employment offers are conditional based, upon the successful completion of a medical examination which may include drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense.

    Below is a list of key benefits offered to part-time, seasonal, and limited service employees of the City of Buena Park and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department.

    SALARY RANGE: Composed of six (6) steps - Entry step through E step (Except management positions). Each step represents an increase of approximately five (5) percent.

    RETIREMENT: Provided through deferred compensation 457 plan administered by Nationwide Retirement Solutions. Employee pays member contribution of 3.75%. The City matches the employee's contribution of 3.75%.

    EMPLOYEE ASSISTANCE PROGRAM: Available to all City employees and their immediate families.

    OC CREDIT UNION: Available to all City employees and their families.

    Closing Date/Time: Continuous
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

4 Quick Facts About Working Government IT Jobs

4 Quick Facts About Working Government IT Jobs
 

I. Introduction

Government IT jobs offer unique opportunities for individuals seeking career stability, competitive benefits, and a balanced work-life arrangement. Taxpayer dollars fund these positions, which provide higher job stability than many private sector roles. Government IT jobs are also less affected by market fluctuations, ensuring consistent employment for qualified candidates.

In addition to job stability, these roles come with competitive salaries and comprehensive benefits packages, including retirement plans, health insurance, and paid time off. This provides long-term financial security. Furthermore, the increasing demand for IT professionals in government agencies, driven by advancements in technology and cybersecurity, makes these jobs highly desirable.

This article will explore four important facts about government IT jobs: job stability, competitive salaries and benefits, high demand for IT professionals, and work-life balance. Government employees often handle sensitive data, including managing personal telephone phone numbers and ensuring the protection of each personal data subject. Moreover, they must adhere to strict protocols when they disclose personal data online, ensuring government IT roles remain secure and trustworthy.

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Quick Fact 1: Job Stability

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One of the most significant benefits of government IT jobs is their unmatched job stability. Funded by taxpayer dollars, these positions provide consistent employment, even during economic instability. Government roles offer greater protection than private sector jobs, which are vulnerable to layoffs and budget cuts due to market fluctuations.

Government IT professionals are responsible for managing sensitive personal data, including the personal telephone phone number and information of each personal data subject they work with. This responsibility ensures that data is handled securely and complies with relevant laws. When government employees must disclose personal data online, they must follow strict protocols to provide security and privacy.

In addition to the stable environment, government IT jobs are supported by strong security and access controls. These positions focus heavily on protecting citizens’ data, ensuring that personal telephone phone numbers and other sensitive data are secure to the highest security standards. This makes government IT roles vital in maintaining public trust and safeguarding critical information.

In conclusion, government IT jobs provide the long-term stability many professionals seek, especially when working in a regulated environment where data security and protection are top priorities.

 

Quick Fact 2: Competitive Salaries and Benefits

Government IT jobs offer competitive salaries, even if they don’t always surpass the private sector. However, the benefits packages often provide a significant edge. These comprehensive packages include health insurance, retirement plans, and paid time off, ensuring long-term financial security. Government positions also offer payroll and tax services to support employees with personal data needs, ensuring their employment and education history are securely managed.

Retirement plans, including pensions, can sometimes be more beneficial in the long run than private sector jobs. This is because the government adheres to applicable data protection laws and strict personal data processing protocols, ensuring the safety and security of personal data like salary and payroll information. Employees also enjoy strong security and access controls, preventing unauthorized access to sensitive personal data.

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Regarding data processing, government jobs must follow strict business and commercial purposes to manage employee benefits and compensation, ensuring that disclosed personal data is used properly. Government IT positions are a strong option for long-term job security with comprehensive benefits.

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Quick Fact 3: High Demand for IT Professionals

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The demand for IT professionals in government roles continues to rise. With over 79,000 federal employees currently working in IT, agencies are prioritizing cybersecurity and data services roles. Cybersecurity has become a key focus, as agencies must prevent threats and ensure that personal data collected automatically remains secure.

As technology advances, government agencies rely on skilled IT professionals to manage relevant data processing activity and maintain robust security and access controls. The need to process personal data securely and efficiently is a top priority, making skilled IT professionals crucial to protecting public information.

This demand also extends to hiring and employment purposes and the ability to handle sensitive personal data. With so much personal data at stake, IT professionals are responsible for upholding data protection laws and ensuring all personal data processing complies with legal regulations.

 

Quick Fact 4: Work-Life Balance

Government IT jobs are well known for offering a balanced work-life structure, essential for maintaining job satisfaction and personal well-being. Unlike many private sector roles, these positions provide predictable hours with minimal overtime or on-call responsibilities. This predictability especially appeals to individuals who prefer stable hours and reduced workplace stress.

One key factor enabling this balance is the structured handling of sensitive data, such as contact and employment data and personal telephone numbers. Government employees often need to automatically collect personal data, ensuring compliance with data protection laws while minimizing the need for after-hours work. Personal data originally collected in these roles must be processed during regular work hours, leaving less room for unexpected disruptions.

In these positions, government employees handle various tasks, including managing sales and customer relations and ensuring that the personal data discussed complies with legal requirements. By efficiently handling personal data subjects during scheduled hours, professionals can avoid the long, unpredictable hours often seen in private sector jobs. This allows them to collect data related to their tasks without the added stress of extensive overtime.

For those seeking a healthier balance, government IT jobs offer a structured environment where such personal data and other duties are managed efficiently, allowing for greater work-life harmony.

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Conclusion

Government IT jobs provide four key benefits:

  • Job stability
  • Competitive salaries
  • High demand for IT professionals
  • A healthier work-life balance

These roles offer a secure career path and ensure that professionals can handle tasks such as disclosing personal data online and managing contact and employment data within regular work hours.

If you’re considering a career in IT, explore the opportunities available in government IT jobs. These positions offer stability and benefits while maintaining compliance with personal data protection standards. Government IT jobs could be ideal for those looking to grow professionally in a stable and structured environment.

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