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  • Public Safety Telecommunicator

    Auburn, Alabama United States City of Auburn, AL Full Time $3,921.55 - $4,627.43 Monthly Oct 10, 2025
    City of Auburn Employer:

    City of Auburn, AL

    Auburn, Alabama is committed to being an attractive, environmentally conscious community that is progressive, responsive and hospitable. This community desires for all citizens: safe and attractive neighborhoods with adequate housing quality educational opportunities diverse cultural and recreational opportunities vibrant economic opportunities active involvement of all citizens Public Service is the mission and calling of the employees of the City of Auburn. As representatives of the City, we work more closely with our customers than in any other level of government. With that close interaction comes expectations that are inherently different than those associated with federal government, state government or private business. What we do and how we do it are critical to the well-being of the Auburn community, which includes family members, friends, neighbors, educators, physicians, clergy and Auburn citizens from every walk of life. The public's trust is essential to Auburn’s continued success, and our daily actions impact that trust. We strive, therefore, to serve the public with the highest standards of excellence and accountability. We seek daily to earn and maintain the trust of the Auburn community and never to take it for granted. We recognize that the calling of public service is honorable and important, and so it is proudly that we serve those who call Auburn home. With dedication to public service we affirm the following Core Values: Respect. We show respect in all our interactions. Respect for People – We treat all individuals with respect, courtesy and genuine concern. We also respect the work of our co-workers and strive to show sincere appreciation for what they do. Diversity – We embrace the broad diversity of City employees and the Auburn residents they serve. We value the new perspectives and ideas this diversity brings. Ownership of Property – We respect property, both public and personal. Integrity. Unquestionable integrity must be at the heart of our efforts to provide citizens with the best public services possible. Honesty – We believe in transparent, open government, recognizing that nothing short of honesty and moral integrity will build community trust, the spirit of teamwork and a well-functioning work environment. We value truthfulness in our work endeavors and in relationships with others. Accountability – We take responsibility for errors and adhere to the highest standards of ethics, conduct and the law. No Conflict of Interest – Every judgment we make as employees must be free of even the appearance of conflicts. Our goal is to strictly observe an invisible wall separating city government operations from personal or political interests, avoiding any possibility that one will inappropriately influence the other. Conscientious Action – What we do and say impacts the image of the City of Auburn and its employees. Therefore, our personal conduct, as it reflects on the City of Auburn, must be beyond reproach. Fairness. We provide services and administer municipal ordinances equally, fairly and without regard for personal beliefs or opinions. Favoritism – We do not favor or discriminate against any business, citizen or group of citizens – for any reason. Objectivity – We make decisions and recommendations based on accurate information, gathered honestly, presented objectively and with the best interests of the City as our overriding goal. Reliability. The services we provide must be dependable and consistent in both day-to-day operations and in times of special need or emergency. Professional Excellence. We consistently strive to reach our full potential as an organization and as individuals by knowing our jobs and our City, so that we can excel in providing competent, dependable and efficient service. We understand that doing the right things is not good enough. We must do the right things in the right way. Exceed expectations – We focus on our assigned tasks, perform our jobs to the best of our abilities, and seek to complete our work in a manner that exceeds expectations. Innovation – We value feedback about our work and seek to improve as a result. Never bound by habit or tradition, we strive to stay vigilant in the search for new and innovative ways to better perform public services. Communication – We value professional, useful, informative, and honest communication among ourselves and with our community. We understand that active listening is a critical part of our communication process. Continual learning – We seek to upgrade our professional competence by staying up to date on emerging issues, new technology, and job-related knowledge. Teamwork – We work together and acknowledge that working cooperatively contributes to healthy work relationships, a more effective organization, and the greater good of the Auburn citizens.  

    Apply Now View job Employer Profile

    Job Description

    To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

    PUBLIC SAFETY TELECOMMUNICATOR

    Department: Public Safety - Communications

    Pay Grade: 107

    FLSA Status: Non-Exempt

    Personnel Status: Regular Full-Time

    JOB SUMMARY

    This position is responsible for receiving emergency and non-emergency calls, initiating the appropriate response, and monitoring field responder activity. This position reports to the Public Safety Telecommunicator Supervisor.

    ESSENTIAL JOB FUNCTIONS
      ◦ Answers emergency and administrative telephone lines.
      ◦ Dispatches Police and Fire units as appropriate.
      ◦ Conducts queries and enters/maintains records via Alabama Criminal Justice Information Center and National Crime Information Center databases.
      ◦ Maintains databases and paperwork for Computer Aided Dispatch (CAD) and associated Records Management Systems (RMS).
      ◦ Provides administrative support for communications operations.
      ◦ Performs other related job duties as assigned.

    AGENCY-WIDE COMPETENCIES

    Professional Excellence

    Sense of responsibility and commitment; ability to meet expectations; quality of work output; willingness to admit and correct mistakes.

    Communication

    Ability to express oneself clearly, credibly, and respectfully in an appropriate tone; quality of judgment exercised in what information should be communicated; ability to adjust to different communication styles.

    Teamwork

    Commitment to team activities; placing value of team success over personal recognition; altruism; impact on team success; willingness to fulfill a variety of roles.

    Engagement

    Initiative exercised in solving problems; willingness to take on new responsibilities; acting on opportunities and presenting ideas; modeling a positive attitude and resilience; volunteering for group work; praising work of the City and coworkers; demonstrating pride in public service.

    Public Service

    Views citizens as a priority; demonstrates ethical, trustworthy behavior, stands as an example of servant leadership; maintains trust of the Auburn citizens.

    QUALIFICATIONS

    Education and Experience:

    High school diploma or equivalent; or an equivalent combination of education and experience.

    Special Qualifications:
      ◦ Possession of or ability to readily obtain Alabama Criminal Justice Information Center and National Crime Information Center certification within six months of employment.
      ◦ Possession of or ability to readily obtain Public Safety Telecommunicator I certification within six months of employment.

    Knowledge, Skills, and Abilities:
      ◦ Knowledge of communications software and hardware.
      ◦ Knowledge of Alabama Criminal Justice Information Center and National Crime Information Center guidelines.
      ◦ Knowledge of City streets and geography.
      ◦ Knowledge of the Computer Aided Dispatch system.
      ◦ Knowledge of local government operations, policies and plans, and modern office practices and procedures.
      ◦ Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
      ◦ Skill in operating two-way radios and multi-line telephone systems.
      ◦ Skill in making decisions in stressful situations.
      ◦ Skill in using computers for data entry, word processing, and/or accounting purposes.
      ◦ Skill in the use of small office equipment, including calculators, copy machines or multi-line telephone systems.
      ◦ Skill in effective communication, both orally and in writing.
      ◦ Ability to meet and deal with employees and the public in an effective and courteous manner.
      ◦ Ability to get along with others and work effectively with the public and co-workers.
      ◦ Ability to deal with confidential and sensitive matters.
      ◦ Ability to use computers for data entry, word processing, and/or accounting purposes.
      ◦ Ability to work independently, work well with others, and manage time effectively.

    PHYSICAL DEMANDS

    The work is sedentary work, which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Work is typically performed while intermittently sitting, standing, or stooping.

    WORK ENVIRONMENT

    The work is typically performed in an office environment.

    Please click on the link to view the current benefits for the City of Auburn.
    https://www.auburnalabama.org/human-resources/

    Closing Date/Time: 10/23/2025 11:59 PM Central
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

4 Quick Facts About Working Government IT Jobs

4 Quick Facts About Working Government IT Jobs
 

I. Introduction

Government IT jobs offer unique opportunities for individuals seeking career stability, competitive benefits, and a balanced work-life arrangement. Taxpayer dollars fund these positions, which provide higher job stability than many private sector roles. Government IT jobs are also less affected by market fluctuations, ensuring consistent employment for qualified candidates.

In addition to job stability, these roles come with competitive salaries and comprehensive benefits packages, including retirement plans, health insurance, and paid time off. This provides long-term financial security. Furthermore, the increasing demand for IT professionals in government agencies, driven by advancements in technology and cybersecurity, makes these jobs highly desirable.

This article will explore four important facts about government IT jobs: job stability, competitive salaries and benefits, high demand for IT professionals, and work-life balance. Government employees often handle sensitive data, including managing personal telephone phone numbers and ensuring the protection of each personal data subject. Moreover, they must adhere to strict protocols when they disclose personal data online, ensuring government IT roles remain secure and trustworthy.

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Quick Fact 1: Job Stability

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One of the most significant benefits of government IT jobs is their unmatched job stability. Funded by taxpayer dollars, these positions provide consistent employment, even during economic instability. Government roles offer greater protection than private sector jobs, which are vulnerable to layoffs and budget cuts due to market fluctuations.

Government IT professionals are responsible for managing sensitive personal data, including the personal telephone phone number and information of each personal data subject they work with. This responsibility ensures that data is handled securely and complies with relevant laws. When government employees must disclose personal data online, they must follow strict protocols to provide security and privacy.

In addition to the stable environment, government IT jobs are supported by strong security and access controls. These positions focus heavily on protecting citizens’ data, ensuring that personal telephone phone numbers and other sensitive data are secure to the highest security standards. This makes government IT roles vital in maintaining public trust and safeguarding critical information.

In conclusion, government IT jobs provide the long-term stability many professionals seek, especially when working in a regulated environment where data security and protection are top priorities.

 

Quick Fact 2: Competitive Salaries and Benefits

Government IT jobs offer competitive salaries, even if they don’t always surpass the private sector. However, the benefits packages often provide a significant edge. These comprehensive packages include health insurance, retirement plans, and paid time off, ensuring long-term financial security. Government positions also offer payroll and tax services to support employees with personal data needs, ensuring their employment and education history are securely managed.

Retirement plans, including pensions, can sometimes be more beneficial in the long run than private sector jobs. This is because the government adheres to applicable data protection laws and strict personal data processing protocols, ensuring the safety and security of personal data like salary and payroll information. Employees also enjoy strong security and access controls, preventing unauthorized access to sensitive personal data.

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Regarding data processing, government jobs must follow strict business and commercial purposes to manage employee benefits and compensation, ensuring that disclosed personal data is used properly. Government IT positions are a strong option for long-term job security with comprehensive benefits.

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Quick Fact 3: High Demand for IT Professionals

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The demand for IT professionals in government roles continues to rise. With over 79,000 federal employees currently working in IT, agencies are prioritizing cybersecurity and data services roles. Cybersecurity has become a key focus, as agencies must prevent threats and ensure that personal data collected automatically remains secure.

As technology advances, government agencies rely on skilled IT professionals to manage relevant data processing activity and maintain robust security and access controls. The need to process personal data securely and efficiently is a top priority, making skilled IT professionals crucial to protecting public information.

This demand also extends to hiring and employment purposes and the ability to handle sensitive personal data. With so much personal data at stake, IT professionals are responsible for upholding data protection laws and ensuring all personal data processing complies with legal regulations.

 

Quick Fact 4: Work-Life Balance

Government IT jobs are well known for offering a balanced work-life structure, essential for maintaining job satisfaction and personal well-being. Unlike many private sector roles, these positions provide predictable hours with minimal overtime or on-call responsibilities. This predictability especially appeals to individuals who prefer stable hours and reduced workplace stress.

One key factor enabling this balance is the structured handling of sensitive data, such as contact and employment data and personal telephone numbers. Government employees often need to automatically collect personal data, ensuring compliance with data protection laws while minimizing the need for after-hours work. Personal data originally collected in these roles must be processed during regular work hours, leaving less room for unexpected disruptions.

In these positions, government employees handle various tasks, including managing sales and customer relations and ensuring that the personal data discussed complies with legal requirements. By efficiently handling personal data subjects during scheduled hours, professionals can avoid the long, unpredictable hours often seen in private sector jobs. This allows them to collect data related to their tasks without the added stress of extensive overtime.

For those seeking a healthier balance, government IT jobs offer a structured environment where such personal data and other duties are managed efficiently, allowing for greater work-life harmony.

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Conclusion

Government IT jobs provide four key benefits:

  • Job stability
  • Competitive salaries
  • High demand for IT professionals
  • A healthier work-life balance

These roles offer a secure career path and ensure that professionals can handle tasks such as disclosing personal data online and managing contact and employment data within regular work hours.

If you’re considering a career in IT, explore the opportunities available in government IT jobs. These positions offer stability and benefits while maintaining compliance with personal data protection standards. Government IT jobs could be ideal for those looking to grow professionally in a stable and structured environment.

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