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  • Emergency Communications Supervisor

    Austin, Texas United States City of Austin, TX Full Time Oct 30, 2025
    City of Austin Employer:

    City of Austin, TX

    The City of Austin This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.  Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.  The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.  Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.  There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone. City Government The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.  The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.  The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

    Job Description

    JOIN THE CITY OF AUSTIN TEAM

    At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

    What Makes the City of Austin Special?

      Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.

      Value and Innovation : Work in an environment where employees are valued and innovation thrives.

      Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

      Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.

      Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.

      Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.

      Career Growth : Advance your skills and expertise with professional development and leadership opportunities.

      Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.



    By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

    Job Description:

    Emergency Communications Supervisor

    Purpose:

    Under general direction, this position supervises the daily operations and activities of personnel in support of the Emergency Communications division.

    Duties, Functions and Responsibilities:

    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
      ◦ Directs, assigns, and monitors the performance of job tasks by telecommunication operators.

      ◦ Compiles and prepares shift activity reports to track operational activities and personnel.

      ◦ Coordinates the flow of work from one shift to another.

      ◦ Monitors operations of equipment, notifying appropriate personnel of inoperative equipment or other problems.

      ◦ Assists in the resolutions of difficult or complex calls.

      ◦ Operates communications equipment in monitoring and determining the exact nature of each request for service.



    Responsibilities - Supervisor and/or Leadership Exercised:

    Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

    Knowledge, Skills, and Abilities:

    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
      ◦ Knowledge of supervisory and managerial techniques and principles.

      ◦ Knowledge of emergency communications equipment and its operations.

      ◦ Knowledge of the operations of an emergency telecommunications center.

      ◦ Knowledge of voice operations equipment and its function.

      ◦ Skill in oral and written communications.

      ◦ Skill in handling conflict and uncertain situations.

      ◦ Skill in collecting, analyzing, and interpreting applicable data.

      ◦ Ability to work with frequent interruptions and changes in priorities.

      ◦ Ability to train others.

      ◦ Ability to establish and maintain excellent communication/working relationships with personnel, city, county, and state emergency personnel, and the public



    Minimum Qualifications:

      ◦ Graduation from an accredited high school or equivalent.

      ◦ Three (3) years' experience as a telecommunications operator in Emergency Communications or Call Center Industry.

      ◦ One (1) year of supervisory experience.


    Licenses and Certifications Required:

    Must be able to obtain TCOLE Certification within one (1) year of employment, and TCIC/NCIC certification within six (6) months of employment.

    Preferred Qualifications:
      ◦ Advanced (or higher) Telecommunicator certified

      ◦ Completion of Supervisor Academy within 2 years

      ◦ Experience in emergency communications



    Notes to Candidate:

    Salary Range: $31.39- $39.24

    Location: 5010 Old Manor Rd, Austin, TX 78723

    This position will be reporting to a Civilian Assistant Manager. As a shift supervisor, you will be directly responsible for supervising, developing, and coaching approximately 15 operators and dispatchers but will oversee the staff of the entire shift assigned. Supervisor will be required to work any shift assigned based on business needs. Weekends and holiday shift work required.

    Supervisors are responsible for maintaining 24 hours/7 days a week operation. They will monitor performance, create reports to track shift operations and activity; coordinate the flow of work from one shift to another as well as staffing levels; monitor equipment functionality; notify appropriate departments of equipment/system failures; assist in conflict resolution; and also responsible for coaching, mentoring, and disciplining employees.

    City of Austin Application:

    A complete and detailed City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience and education that is relevant to this position. Starting salary will be based on overall relevant experience and education. Application must include job titles, job duties performed, full or part time status. Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment or computer software used.

    CBI:

    Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

    Secondary Employment:

    All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
      ◦ APD must review all secondary employment.

      ◦ Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD, as well as current APD employees considering Secondary employment.



    Benefits:

    Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Please click here to find more information.

    To learn more about working with the City of Austin, click here to watch a short video!

    Travel:
    If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

    Important Note to Applicants:
    Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

    We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

    EEO/AA statement:

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    EEO Statement for City of Austin:

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    EEO Statement for City of Austin:

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    Closing Date/Time: 2025-11-12

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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How Emergency Management Jobs Help Save Lives: A Guide for Job Seekers

How Emergency Management Jobs Help Save Lives: A Guide for Job Seekers
 

What Are Emergency Management Jobs in Government Agencies?

Emergency management careers in government agencies are crucial roles dedicated to protecting communities and coordinating responses to disasters and crises at local, state, and federal levels. Read on to find out if a job in this field is the right job for you.

These positions focus on safeguarding public safety and minimizing the impact of emergencies through careful planning, efficient response, and effective recovery efforts.
Government emergency management jobs typically exist within:
  1. Local government: City or county emergency management offices
  2. State government: State emergency management agencies
  3. Federal government: Federal Emergency Management Agency (FEMA) and other federal departments
Key responsibilities of government emergency management professionals include:
  1. Developing and maintaining emergency operations plans
  2. Coordinating with various government departments and agencies
  3. Managing emergency operations centers during crises
  4. Allocating resources and personnel during emergencies
  5. Conducting risk assessments and hazard analyses
  6. Implementing public education and awareness programs
  7. Overseeing disaster recovery and mitigation efforts
  8. Ensuring compliance with relevant laws and regulations
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Imagine being the person who designs an early warning system that saves thousands of lives during a tornado, or the one who coordinates a multi-agency response to a major flood. These are real examples of the critical work government emergency managers do. Did you know that government emergency management isn't just about responding to disasters? A significant part of the job involves prevention, preparedness, and helping communities become more resilient. Your work could stop a crisis before it even begins.

Government emergency managers must stay updated on the latest technologies and best practices. From using advanced weather modeling to predict severe storms to leveraging social media for public communication during crises, these professionals are at the forefront of applying innovative tools to protect citizens.

As climate change increases the frequency and severity of natural disasters, and as our society faces new challenges like cybersecurity threats, the role of government emergency management professionals becomes ever more vital.
 

The Impact of Emergency Management on Communities

Government emergency management professionals play a pivotal role in safeguarding lives, protecting property, and ensuring the resilience of communities in the face of disasters and crises. Their work touches every aspect of community life, often in ways that citizens may not immediately recognize. Emergency managers are at the forefront of protecting public safety. They develop early warning systems for natural disasters, create and implement evacuation plans, coordinate search and rescue operations, and ensure the continuity of essential services during crises.

Imagine being the person whose carefully crafted evacuation plan saves an entire town from a devastating wildfire. That's the kind of impact you could have in an emergency management role.
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But emergency management goes beyond immediate response. These professionals work to make communities more resilient by conducting risk assessments to identify vulnerabilities, implementing mitigation strategies to reduce potential damages, educating the public on preparedness measures, and developing long-term recovery plans.

The work of emergency managers also helps safeguard local economies by minimizing disruptions to businesses during disasters, facilitating rapid recovery efforts to get communities back on their feet, and managing disaster relief funds and resources effectively. Emergency managers serve as the crucial link between various government agencies, non-profit organizations, and the private sector. This coordination ensures a unified and efficient response to emergencies, maximizes the use of available resources, and reduces duplication of efforts and potential conflicts.

Effective emergency management builds public trust in government institutions by demonstrating preparedness and competence during crises, providing clear, timely, and accurate information to the public, and showing visible leadership during challenging times.

In times of crisis, communities look to their leaders for guidance and support. As an emergency manager, you could be that beacon of hope and stability when it's needed most.

Emergency management influences long-term community planning and development by advocating for resilient infrastructure, informing land-use decisions to reduce vulnerability to hazards, and promoting sustainable development practices. Emergency managers also play a crucial role in ensuring that all community members, especially vulnerable populations, are protected and supported during crises. They develop inclusive emergency plans, ensure equitable distribution of resources and assistance, and address the unique needs of diverse community groups.

Emergency management isn't just about responding to disasters – it's about creating stronger, more equitable communities. Your work could help ensure that no one is left behind when disaster strikes.

The impact of emergency management on communities is profound and far-reaching. From saving lives in immediate crises to shaping the long-term resilience and development of communities, emergency managers are instrumental in creating safer, stronger, and more prepared societies. As you consider a career in emergency management, remember that your work could be the difference between chaos and order, between devastation and swift recovery. Are you ready to take on this critical role and make a lasting impact on your community?

 

Skills Required for Success in Emergency Management

Success in government emergency management roles requires a unique blend of skills that combine leadership, analytical thinking, and interpersonal abilities. These professionals must be prepared to handle high-pressure situations while maintaining a clear head and a steady hand.

Ever wondered what it takes to be the calm in the storm, the voice of reason in chaos? Emergency management demands a special set of skills – let's explore if you have what it takes to excel in this critical field.

Leadership and Decision-Making

Emergency managers must be able to take charge in crisis situations, making quick, informed decisions that can have life-or-death consequences. They need to inspire confidence in their team and the public, even under extreme pressure. This requires not just the ability to lead, but also the courage to make tough calls when lives are on the line.

Communication

Clear, effective communication is paramount in emergency management. These professionals must be adept at conveying critical information to diverse audiences, from government officials and first responders to the general public. They should be skilled in both verbal and written communication and be able to translate complex technical information into easily understandable terms.

Analytical Thinking and Problem-Solving

Emergency situations rarely follow a script. Successful emergency managers must be able to analyze complex situations quickly, identifying key issues and developing innovative solutions on the fly. It also entails factoring in people's civil rights when they face emergencies. This requires a keen analytical mind and the ability to think outside the box when conventional approaches fall short.

Stress Management and Emotional Intelligence

Working in emergency management means dealing with high-stress situations regularly. The ability to remain calm under pressure, manage one's own emotions, and respond empathetically to the stress and trauma of others is crucial. Emotional intelligence helps in navigating the human aspects of disaster response and recovery.

Collaboration and Teamwork

Emergency management is inherently a team effort, involving coordination across multiple agencies and organizations. The ability to work effectively in a team, foster cooperation, and build strong relationships with diverse stakeholders is essential.

Adaptability and Flexibility

In the ever-changing landscape of emergency management, adaptability is key. Professionals in this field must be able to pivot quickly as situations evolve, adjusting plans and strategies in real-time. They should be comfortable with ambiguity and able to function effectively in unpredictable environments.

Technical Proficiency

While not all emergency management roles require deep technical expertise, a basic understanding of relevant technologies is important. This includes familiarity with emergency management software, GIS mapping tools, communication systems, and data analysis platforms.

Cultural Competence and Empathy

Communities are diverse, and emergencies affect different groups in various ways. Successful emergency managers must be culturally sensitive, able to understand and respect diverse perspectives, and ensure that emergency plans and responses are inclusive and equitable.

Project Management

Many aspects of emergency management involve overseeing complex, multi-faceted projects. Skills in planning, organizing, and managing resources are crucial for success in roles ranging from preparedness initiatives to recovery efforts.

Continuous Learning

The field of emergency management is constantly evolving, with new threats emerging and best practices developing. A commitment to ongoing learning and professional development is essential to stay current and effective in this dynamic field.

While some of these skills can be developed through training and experience, others – like the ability to remain calm under pressure or to think creatively in crisis situations – are often innate qualities. As you consider a career in emergency management, reflect on your own strengths and areas for growth. Do you have the foundation to become a skilled emergency manager? With the right combination of natural abilities, education, and experience, you could play a crucial role in safeguarding your community and saving lives.

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Education and Training for Emergency Management Roles

Embarking on a career in government emergency management requires a solid foundation of education and ongoing training. The field demands a unique combination of theoretical knowledge and practical skills, with opportunities for continuous learning and professional development.

Formal Education:

While some entry-level positions may only require a high school diploma, many emergency management roles prefer or require a bachelor's degree. Relevant fields of study include:

  • Emergency Management
  • Public Administration
  • Homeland Security
  • Public Safety
  • Criminal Justice
  • Environmental Science

For those aiming for leadership positions or specializations, a master's degree can be highly beneficial. Advanced degrees in Emergency Management, Public Administration, or related fields can provide deeper insights into policy-making, strategic planning, and advanced crisis management techniques.

Certifications:

Professional certifications can significantly enhance your credibility and career prospects in emergency management. Some key certifications include:

  • Certified Emergency Manager (CEM) from the International Association of Emergency Managers (IAEM)
  • Associate Emergency Manager (AEM) for those early in their careers
  • Various FEMA certifications through their Emergency Management Institute

These certifications often require a combination of education, experience, and passing an exam, demonstrating your commitment to the field and your expertise.

Practical Training:

Hands-on experience is crucial in emergency management. Many educational programs incorporate practical elements such as:

  • Internships with local emergency management agencies
  • Participation in disaster simulations and exercises
  • Volunteer work or internship opportunities with organizations like the Red Cross or local Community Emergency Response Teams (CERT)

Ongoing Professional Development:

Emergency management is a dynamic field, requiring professionals to stay updated on the latest trends, technologies, and best practices. Ongoing training opportunities include:

  • Workshops and seminars offered by professional organizations
  • FEMA's Emergency Management Institute courses (many available online)
  • State-specific training programs
  • Conferences and networking events in the emergency management community

Specialized Skills Training:

Depending on your specific role or career goals, you might pursue additional training in areas such as:

  • Incident Command System (ICS)
  • National Incident Management System (NIMS)
  • Crisis communication and public information
  • Hazardous materials management
  • Cybersecurity and critical infrastructure protection

Government-Specific Training:

For those pursuing careers in government emergency management, familiarity with government operations and policies is crucial. This might involve:

  • Training on local, state, or federal government procedures
  • Understanding of relevant laws and regulations
  • Courses on interagency cooperation and coordination

Military Experience:

Many successful emergency managers come from military backgrounds. The leadership, discipline, and crisis management skills developed in the military can translate well to emergency management roles.

As you consider your educational path in emergency management, remember that the field values a combination of formal education, practical experience, and ongoing professional development. Whether you're just starting your journey or looking to advance your career, there are numerous opportunities to enhance your knowledge and skills.

 

The Future of Emergency Management

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As we look to the horizon, the field of emergency management is poised for significant evolution, driven by technological advancements, changing global dynamics, and shifting societal needs. The future of this vital profession promises both exciting opportunities and formidable challenges for those ready to step into the role of community guardians.

Emergency management is calling for innovative minds like yours - just check out the new jobs posted below and fine-tune your resume.

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