Search Dispatch And Telecommunications jobs

60 Dispatch And Telecommunications Jobs

60 jobs found Jobs found Email me jobs like this
  • People Operations Manager - Consolidated Dispatch

    Charleston, South Carolina United States CHARLESTON COUNTY, SC Full Time $76,315.00 - $99,964.00 Annually Oct 18, 2025
    Charleston County Government Employer:

    CHARLESTON COUNTY, SC

    Charleston County Government has over 2500 employees working in more than 40 different departments across the County.  Employees embody excellent customer service, trust, and commitment to the community.   Our diverse team works hard to provide effective government services to the citizens.    Excellent benefits and rewarding work make Charleston County a premier employer of choice.    We look forward to you joining us.   Located in the beautiful and historical Lowcountry of South Carolina.   Charleston County's rich blend of culture, economic activity, environmental beauty, and historic tapestry makes it one of the most distinguished counties in the nation.   A recognized leader, Charleston County is a proud community that strives to protect both its historic treasures and its environment, while still keeping an eye toward future development.         

    Job Description

    Description

    The People Operations Manager provides leadership, direction, guidance, and management to the staff of the People Operations division of the Consolidated Emergency Communications Center. This is an essential position and is expected to participate in all departmental activations.

    HIRING SALARY RANGE: $76,315 to $99,964 (Estimated Annual Salary)

    OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY



    Duties and Responsibilities

    ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate importance of functions.)

    •Provide leadership, supervisory support, and performance evaluation to the People Operations division, including human resources, peer support, and recruiting,
    •Collaborates with department’s leadership team to resolve problems and determine the best course of action.
    •Provide senior leadership with support and the necessary documentation for hiring, termination, grievance procedures.
    •Coordinate County-mandated employed training.
    •Monitor and oversee the human resources, recruiting, and peer support functions of the department.
    •Collaborate with the other division managers regarding personnel matters and payroll to ensure needs of the department are met.
    •Review and monitor people operations workflow processes to ensure accuracy, timeliness, and efficiency.
    •Manage the department’s employee relations function, providing recommendations and advice to the department’s leadership team, supervisors, and employees on performance issues, managing the grievance process, and conducting internal investigations.
    •Support assigned personnel in enhancing programs in the division.
    •This is an essential position of the department and required to participate in departmental activations.
    •Performs other duties or assumes other responsibilities as apparent or assigned.

    Minimum Qualifications

    1.Associate’s Degree in Human Resources, Business Management, or Public Administration. Bachelor’s Degree preferred.
    2.Seven (7) to Ten (10) years of experience or more in progressively responsible office management or human resources with at least five (5) years in a supervisory or management role.
    3.Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
    4.Center Management Certification Program (CMCP) certification preferred.
    5.Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided.
    6.Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check.
    7.Pass a pre-employment physical and psychological evaluation.
    8.Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire, and maintain the certification.
    9.NIMS 100, 200, 300, 400, 700, 800 or obtain within 6 months of the date of hire.

    Knowledge, Skills and Abilities

    SUCCESS FACTORS:

    1.Be a team leader and/or commander under stress caused by emergencies, danger and criticism.
    2.Create positive energy in both individuals and groups to build high morale and group commitments to goals and objectives.
    3.Safeguard confidential information and use it or disclose it only as expressly authorized or specifically required in the course of performing specific job duties.
    4.Able to establish and carry out specific courses of action for self-and/or groups by organizing and prioritizing tasks.
    5.Able to react to a work environment that will change day to day requiring quick departure, and reorganization of one’s schedule.
    6.Able to maintain favorable working relationship with co-workers, County officials, officials from other jurisdictions, the business community and the general public.
    7.Train, motivate and monitor the effective work of staff. Empower staff to think and act proactively to ensure the best possible outcome is provided.
    8.Continually seek and accept opportunities for personal and professional growth to maintain certifications.
    9.Take action in solving problems while exhibiting judgment and a systematic approach to decision making; identify the important dimensions of a problem, determine potential causes, obtain relevant information and specify alternate solutions that result in effectiveness.
    10.Lives the vision, mission, values and expected behaviors of Charleston County, the Public Safety Directorate, and ECC.????

    Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:
      ◦ Health, Dental, Vision and Life Insurance
      ◦ Optional Life and Disability Insurance
      ◦ Optional Medical and Dependent Care Spending Accounts
      ◦ Annual and Sick Leave
      ◦ Fourteen (14) recognized Holidays
      ◦ South Carolina Retirement System (SCRS) State Retirement Plan
      ◦ Police Officers Retirement System (PORS - as applicable)
      ◦ Optional Deferred Compensation Program
      ◦ Longevity and Merit Pay Increases
      ◦ Leadership, Professional and Skill Development Training
      ◦ Employee Assistance Program
      ◦ Employee Well-being Program
    For more information, visit our benefits page.

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

In the vast landscape of government telecommunications, public dispatch jobs stand out as some of the most critical and impactful roles.

These positions serve as the vital link between the public and emergency services, forming the backbone of our community's safety net.

Public dispatch jobs, often referred to as 911 dispatcher or emergency communications specialist positions, are at the forefront of public safety.

These professionals are the first point of contact in emergencies, responsible for receiving calls, assessing situations, and coordinating appropriate responses. They are the calm in the storm, the steady voice guiding both callers and responders through critical situations.

When ensuring that emergency services can communicate effectively during a crisis, your job will have a tangible impact on the nation's well-being.
 

Essential Skills for a Successful Public Dispatcher Career

Becoming a public dispatcher requires a unique blend of technical proficiency, interpersonal skills, and personal qualities.

This challenging role demands individuals who can thrive under pressure while maintaining accuracy and empathy. Let's explore the key skills that are crucial for success in this field.

Communication Skills

  • Clear and concise verbal communication
  • Active listening to extract critical information quickly
  • Ability to communicate effectively with diverse populations
  • Skill in conveying complex information simply and calmly

Multitasking Abilities

  • Capacity to manage multiple incidents simultaneously
  • Skill in prioritizing tasks based on urgency and available resources
  • Ability to switch focus rapidly between different situations

Technical Proficiency

  • Familiarity with Computer-Aided Dispatch (CAD) systems
  • Typing speed and accuracy (often 35-40 words per minute minimum)
  • Basic troubleshooting skills for communication equipment
  • Adaptability to learn new technologies and software

Decision-Making and Problem-Solving

  • Quick and accurate decision-making under pressure
  • Ability to assess situations rapidly and determine appropriate responses
  • Critical thinking skills to navigate complex or unusual scenarios

Emotional Intelligence and Stress Management

  • Empathy and compassion for callers in distress
  • Emotional resilience to handle traumatic situations
  • Stress management techniques to maintain composure
  • Ability to remain calm and focused in high-pressure situations

Attention to Detail

  • Precision in recording and relaying information
  • Ability to catch and correct errors quickly
  • Skill in maintaining accurate logs and records

Teamwork and Collaboration

  • Skill in coordinating with various emergency services
  • Ability to work effectively as part of a dispatch team
  • Capacity to collaborate with other agencies during large-scale incidents
  • Knowledge of police and fire department policies

Cultural Competence

  • Sensitivity to cultural differences
  • Ability to communicate effectively with non-native English speakers
  • Understanding of diverse community needs and concerns

Adaptability and Continuous Learning

  • Willingness to adapt to new protocols and procedures
  • Commitment to ongoing training and skill development
  • Ability to learn from experiences and improve performance

In this career, your ability to stay calm, think clearly, and communicate effectively could be the difference between life and death.

Remember, while some of these skills can be taught, others—like the ability to remain calm under pressure or the capacity for empathy—are often innate qualities. Successful public dispatchers typically possess a natural inclination towards these traits, which are then refined and strengthened through training and experience.

Careers In Government
 

Begin Your Career Journey

Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

JOIN NOW
 

Public Safety Dispatchers: The Lifeline of Emergency Communications

In the realm of government telecommunications, public safety dispatchers stand out as critical frontline workers.

These professionals serve as the vital link between the public and emergency services, playing a crucial role in coordinating responses to crises and saving lives.

Imagine being the first point of contact in someone's worst moment, the calm voice guiding them through chaos, and the invisible hand coordinating a lifesaving response. This is the world of a public safety dispatcher.

category021-image-001-careers-in-government

What Public Safety Dispatchers Do:

1. Emergency Call Handling
  • Answer 911 and non-emergency calls

  • Quickly assess situations and determine appropriate responses

  • Provide pre-arrival instructions (e.g., CPR guidance) when necessary

2. Resource Dispatching
  • Coordinate and dispatch police, fire, and emergency medical services
  • Manage multiple incidents simultaneously
  • Prioritize calls based on urgency and available resources
3. Information Management
  • Operate Computer-Aided Dispatch (CAD) systems

  • Access and relay critical information to first responders

  • Maintain accurate records of all communications and actions

4. Inter-agency Coordination
  • Facilitate communication between different emergency services

  • Coordinate with neighboring jurisdictions during large-scale incidents

As a public safety dispatcher, you're not just answering phones – you're the first responder to the first responders, the unseen hero behind countless rescues and interventions.

Key Qualifications:

  • Proficiency with telecommunications equipment and computer systems
  • Clear speaking voice and active listening skills
  • Typing speed and accuracy
  • High school education

Certifications and Training:

  • Emergency Medical Dispatch (EMD) certification
  • CPR and basic first aid certification
  • Critical Incident Stress Management training
  • Ongoing training in new technologies and procedures

Challenges of the Job:

  • High-stress environment with life-or-death consequences
  • Shift work, including nights, weekends, and holidays
  • Emotional toll of handling traumatic situations
  • Constant vigilance and attention to detail required

Benefits of the Career:

  • Direct impact on public safety and saving lives
  • Dynamic work environment with no two days alike
  • Opportunity to serve the community
  • Develops valuable, transferable skills

Career Advancement:

Public safety dispatchers can advance to:

  • Dispatch supervisors or managers
  • Training coordinators
  • Emergency communications center directors
  • Emergency management specialists

Every call you take as a public safety dispatcher could be the most important moment in someone's life. Are you ready for a career where your voice can make the difference between life and death?

The role of public safety dispatchers is evolving with technology. Next-generation 911 systems are introducing capabilities like video calling and improved location services, requiring dispatchers to adapt and learn new skills continuously.

Public safety dispatching offers a unique entry point into government telecommunications careers.

It combines the satisfaction of public service with the excitement of working with advanced communication technologies. For those who thrive under pressure and want to make a tangible difference in their communities, few careers offer the same level of impact and importance.

Are you calm under pressure, tech-savvy, and driven by a desire to help others? A career as a public safety dispatcher could be your calling in the world of government telecommunications.

When you apply, remember to tailor your resume to the job description. Whether disabilities can be accommodated is determined on a case-by-case basis. Applicants requiring reasonable accommodation should know that while it's illegal to discriminate against people with disabilities, they can ask you about your ability to do the work. (It's also illegal to discriminate based on marital status, gender identity, and sexual orientation.)

 

Answering the Call to Serve

As we've explored throughout this article, government telecommunication jobs, particularly in the realm of public safety dispatching, offer a unique and rewarding employment for those who are up to the challenge. These roles combine cutting-edge technology with the opportunity to make a real difference in people's lives and contribute to national security.

category021-image-002-careers-in-government

From California to Washington D.C., public safety dispatchers stand at the forefront of emergency response, serving as the critical link between those in need and the resources that can help them.

It's a role that demands a special set of skills - from technical proficiency to emotional resilience in the name of public relations - and offers rewards that few other careers can match.

In a world where technology is constantly evolving, imagine being part of a field where your adaptability and quick thinking can literally save lives. That's the reality of a public dispatcher career in government telecommunications.

Unlock Government Opportunities with Careers in Government

Elevate your career or find the ideal government talent on Careers in Government! Explore and shape the future with us.

JOIN NOW