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  • 911 Operator

    Fort Worth, Texas United States City of Fort Worth, TX Full Time $51,308 - $64,135 annual compensation Nov 20, 2025
    City of Fort Worth Employer:

    City of Fort Worth, TX

    The Community The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home. Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys. There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually. Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities. Exciting Growth & Future Development One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth. Mission We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home. Vision Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique. Benefits That Are Well Worth It The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits. Medical Program The City offers two plan options through Meritain Health, an Aetna company. The Health Center Plan – Offers employees and their family’s primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city. The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA). • Preventative services are covered at 100% on both plans. • Prescription Drug coverage including mail order pharmacy are also included. Vacation Eligible for 3 weeks of vacation: After successful completion of probationary period (usually 6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business. Holidays Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays. Wellness Program The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.

    Apply Now View job Employer Profile

    Job Description

    911 Operator
    at The City of Fort Worth
    Police

    Pay Range: $51,308 - $64,135 annual compensation

    Job Posting Closing on: Monday, December 1, 2025

    PLEASE READ CAREFULLY BEFORE YOU APPLY!

    ****$2,000 Sign-On Incentive***

    ***ALL new hires are REQUIRED to work 2 nd or 3 rd Shift, Weekends, Holidays, and Mandatory Overtime as necessary. ***

    *** Lateral Compensation opportunities are available for Telecommunicators based on experience and level of TCOLE License ***

    Training Class begin February 9, 2025

    Workdays & Hours: Schedules vary. New hires have 2 consecutive days off per week. 2 nd shift: 2 p.m. - 10 p.m., 3 rd shift: 10 p.m. - 6 a.m. These hours/schedules are subject to change due to departmental needs. Schedules can include 8, 10, or up to 12-hour shifts.

    Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

    The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

    Multiple Public Safety Communicator positions are available with the City of Fort Worth Emergency Management & Communications Department Emergency Communication Center Division.

    Emergency Management & Communications provides the coordination of disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners.

    A Human Connection in Crisis: Want to become a 911 Operator/Call Taker? Imagine being the person who turns fear into comfort, confusion into clarity, and despair into reassurance. As an empathetic 911 Call taker and Dispatcher, you will bridge the golden line between those seeking help and the swift response they desperately need. Your words will be the lifeline that connects people with the assistance that can mean the difference between life and death. Want to be an integral part of the First Response World?

    Apply online! Note: All education and experience must be reflective on the resume
    This Position qualifies for the following incentives which is separate from the base pay:
    Sign-On Incentive of $2,000 ***50% paid after the completion of first pay period, 50% paid after the completion of 6 months of employment.***
    The successful candidate will:
    • Receive emergency 9-1-1 and non-emergency calls; gather critical information, evaluate and determine the appropriate responding agency.
    Other Requirements:
    • All candidates of the City of Fort Worth Police Department must be able to pass:
    • Applicants must not have used marijuana within the last 12 months, nor illegally used any controlled substances within the last five (5) years.
    • All applicants must meet Minimum Standards. Failure to meet Minimum Standards will result in being immediately disqualified from the hiring process. Minimum Standards are listed at the end of this announcement.
    • An extensive background check. A polygraph examination.
    • A pre-employment drug screen.
    • A CJIS fingerprint background check. A psychological exam.
    • CritiCall Skills Assessment Examination:

    As a City of Fort Worth Police Department employee, the incumbent will contribute to the City's strategic goals, mission and vision by receiving and evaluating calls from the public requesting police assistance; inputting and transmitting call information using computer aided dispatching equipment; operating two-way radios to dispatch calls to patrol units and to receive and communicate information; responding to emergency and routine requests from the public and officers by following specific procedures and guidelines.

    Differential Pay: $0.75 per hour starts from 6 PM to Midnight, and $1.50 starts from Midnight to 6 AM, bi-lingual pay of $100 per month upon completion of proficiency testing resulting in certification.

    Phase I of training involves learning to respond to a wide variety of emergency, non- emergency and routine requests from the public to 911 following specific procedures and guidelines.

    Phase II of training involves working directly with police officers to dispatch patrol units in response to 911 calls and officer requests for other types of information and services.
    • Must be started within 12-18 months of hire.
    • Additionally, employees must complete 88 hours of state-mandated Telecommunicator Training within the first year of employment.
    • For the duration of the training period, all new employees are under close supervision and will receive, evaluate and route calls from the public requesting police assistance; input and transmit call information using computer aided dispatching equipment; operate two-way radio to dispatch calls to patrol units and receive and communicate information; respond to emergency and routine requests from the public and officers while following specific procedures and guidelines.
    • Successful completion of both phases of training is required for continued employment.

    Working Conditions and Physical Demand as stated on official City job description
    • Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions
    • Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

    Criminal Justice Information Systems (CJIS) Background Check

    Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position
    • Felony Convictions,
    • Felony Deferred Adjudication, Class A Misdemeanor Conviction,
    • Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication,
    • Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
    Minimum Standard Qualifications for Texas Commission On Law Enforcement ( TCOLE):
    1. Must be eighteen (18) years of age or older
    2. Must be a U.S. citizen
    3. Must have a high school diploma or high school equivalency certificate (GED)
    4. Must complete a Personal History Statement/Booklet (PHS/PHB) and be subjected to a background investigation.
      • The PHS/PHB must be completed by required deadline or the applicant will be discontinued.
      • If at any time an applicant fails to meet a deadline during the background process or to communicate with the background investigator in regards to the status of the investigation, the applicant will be discontinued.
    5. Must have never received a dishonorable or other discharge based on misconduct which bars future military service
    6. Must have not had a TCOLE license denied by final order or revoked
    7. Must not currently be on suspension, or have a surrender of license currently in effect with TCOLE
    8. Must meet minimum training standards and pass the TCOLE licensing exam
    9. Must be fingerprinted and subjected to a search of local, state, and U.S. national records and fingerprints and
      1. In the event of a commission of an offense, the date of the commission will be used to calculate the time disqualification.
      2. In the event of a finding of an unadjudicated or deferred adjudication for an offense, the date the offense was committed will be used to calculate the time disqualification.
      3. All Class C misdemeanor warrants must be cleared within 14 days of notification of the existence of the warrants
      4. No unlawful consumption of marijuana within the last two years.
      5. No unlawful consumption of paint, gases, glues, or other abusable chemicals within the last five years;
      6. No unlawful consumption of any Texas Health and Safety Code Penalty Group I or 2 drugs within ten years prior to the date of application and no more than one unlawful consumption of any listed substance prior to the ten-year period;
      7. No unlawful consumption of any Texas Health and Safety Code Penalty Group 3 or 4 drug within five years prior to the date of application and no more than one unlawful consumption of any listed substance prior to the five-year period;
      8. Consumption or delivery, without remuneration, of any medically prescribed drug for purely medicinal purposes, will not be used to disqualify an applicant.
      9. Must be of good moral character
      10. Cannot have intentionally or knowingly provided false information related to the selection process
      11. Has never been on court ordered community supervision or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years from the date of the court order
      12. Is not currently charged with any criminal offense for which conviction would be a bar to licensure
      13. Has never been convicted of an offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years
      14. Has never been convicted or placed on community supervision in any court of an offense involving family violence as defined under Chapter 71, Texas Family Code
      15. Cannot have knowingly, intentionally, or recklessly committed a felony offense as an adult
      16. Cannot have any commissions, unadjudicated or deferred adjudication for any misdemeanor offense above the grade of a Class C misdemeanor in the past three years, except for marijuana use; which is addressed under #12
      17. Cannot be the subject of any current arrest warrant above the grade of Class C misdemeanor
      18. Must show no trace of drug dependency or illegal drug use after a blood test or other medical test
      19. Drugs/Narcotics - The following prohibitions apply whether or not applicant has been charged or convicted for the stated conduct.
      20. Must be examined by a psychologist, selected by the appointing, employing agency, or the academy, who is licensed by the Texas State Board of Examiners of Psychologists. This examination may also be conducted by a psychiatrist licensed by the Texas Medical Board. The psychologist or psychiatrist must be familiar with the duties appropriate to a Telecommunicator. The individual must be declared by that professional, to be in satisfactory psychological and emotional health to serve as a Telecommunicator. The examination must be conducted pursuant to professionally recognized standards and methods. The examination process must consist of a review of a job description for Telecommunicators; review of any personal history statements; review of any background documents; at least 2 instruments, one which measures personality traits and one which measures psychopathology; and a face to face interview conducted after the instruments have been scored. If an applicant is rejected the applicant may request another examination from an approved board. The applicant must pay for the examination and the board's decision is final.
      21. Other standards

    Must pass without deception a polygraph examination. The applicant will be considered to have passed the polygraph exam if the examiner concludes that no deception is indicated by the applicant's answers. If the applicant's answers are determined to be inconclusive, a second polygraph examination by another examiner will be offered. If the results of the second examination are deemed inconclusive a third examination will be offered by a third examiner. If the results of the third examination are deemed inconclusive, it will be considered a minimum standard violation.

    Apply Now! Come be part of something special in Fort Worth.

    Conditions of Employment

    The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

    The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

    Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

    Closing Date/Time: Monday, December 1, 2025
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

In the vast landscape of government telecommunications, public dispatch jobs stand out as some of the most critical and impactful roles.

These positions serve as the vital link between the public and emergency services, forming the backbone of our community's safety net.

Public dispatch jobs, often referred to as 911 dispatcher or emergency communications specialist positions, are at the forefront of public safety.

These professionals are the first point of contact in emergencies, responsible for receiving calls, assessing situations, and coordinating appropriate responses. They are the calm in the storm, the steady voice guiding both callers and responders through critical situations.

When ensuring that emergency services can communicate effectively during a crisis, your job will have a tangible impact on the nation's well-being.
 

Essential Skills for a Successful Public Dispatcher Career

Becoming a public dispatcher requires a unique blend of technical proficiency, interpersonal skills, and personal qualities.

This challenging role demands individuals who can thrive under pressure while maintaining accuracy and empathy. Let's explore the key skills that are crucial for success in this field.

Communication Skills

  • Clear and concise verbal communication
  • Active listening to extract critical information quickly
  • Ability to communicate effectively with diverse populations
  • Skill in conveying complex information simply and calmly

Multitasking Abilities

  • Capacity to manage multiple incidents simultaneously
  • Skill in prioritizing tasks based on urgency and available resources
  • Ability to switch focus rapidly between different situations

Technical Proficiency

  • Familiarity with Computer-Aided Dispatch (CAD) systems
  • Typing speed and accuracy (often 35-40 words per minute minimum)
  • Basic troubleshooting skills for communication equipment
  • Adaptability to learn new technologies and software

Decision-Making and Problem-Solving

  • Quick and accurate decision-making under pressure
  • Ability to assess situations rapidly and determine appropriate responses
  • Critical thinking skills to navigate complex or unusual scenarios

Emotional Intelligence and Stress Management

  • Empathy and compassion for callers in distress
  • Emotional resilience to handle traumatic situations
  • Stress management techniques to maintain composure
  • Ability to remain calm and focused in high-pressure situations

Attention to Detail

  • Precision in recording and relaying information
  • Ability to catch and correct errors quickly
  • Skill in maintaining accurate logs and records

Teamwork and Collaboration

  • Skill in coordinating with various emergency services
  • Ability to work effectively as part of a dispatch team
  • Capacity to collaborate with other agencies during large-scale incidents
  • Knowledge of police and fire department policies

Cultural Competence

  • Sensitivity to cultural differences
  • Ability to communicate effectively with non-native English speakers
  • Understanding of diverse community needs and concerns

Adaptability and Continuous Learning

  • Willingness to adapt to new protocols and procedures
  • Commitment to ongoing training and skill development
  • Ability to learn from experiences and improve performance

In this career, your ability to stay calm, think clearly, and communicate effectively could be the difference between life and death.

Remember, while some of these skills can be taught, others—like the ability to remain calm under pressure or the capacity for empathy—are often innate qualities. Successful public dispatchers typically possess a natural inclination towards these traits, which are then refined and strengthened through training and experience.

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Public Safety Dispatchers: The Lifeline of Emergency Communications

In the realm of government telecommunications, public safety dispatchers stand out as critical frontline workers.

These professionals serve as the vital link between the public and emergency services, playing a crucial role in coordinating responses to crises and saving lives.

Imagine being the first point of contact in someone's worst moment, the calm voice guiding them through chaos, and the invisible hand coordinating a lifesaving response. This is the world of a public safety dispatcher.

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What Public Safety Dispatchers Do:

1. Emergency Call Handling

  • Answer 911 and non-emergency calls

  • Quickly assess situations and determine appropriate responses

  • Provide pre-arrival instructions (e.g., CPR guidance) when necessary

2. Resource Dispatching
  • Coordinate and dispatch police, fire, and emergency medical services
  • Manage multiple incidents simultaneously
  • Prioritize calls based on urgency and available resources
3. Information Management

  • Operate Computer-Aided Dispatch (CAD) systems

  • Access and relay critical information to first responders

  • Maintain accurate records of all communications and actions

4. Inter-agency Coordination

  • Facilitate communication between different emergency services

  • Coordinate with neighboring jurisdictions during large-scale incidents

As a public safety dispatcher, you're not just answering phones – you're the first responder to the first responders, the unseen hero behind countless rescues and interventions.

Key Qualifications:

  • Proficiency with telecommunications equipment and computer systems
  • Clear speaking voice and active listening skills
  • Typing speed and accuracy
  • High school education

Certifications and Training:

  • Emergency Medical Dispatch (EMD) certification
  • CPR and basic first aid certification
  • Critical Incident Stress Management training
  • Ongoing training in new technologies and procedures

Challenges of the Job:

  • High-stress environment with life-or-death consequences
  • Shift work, including nights, weekends, and holidays
  • Emotional toll of handling traumatic situations
  • Constant vigilance and attention to detail required

Benefits of the Career:

  • Direct impact on public safety and saving lives
  • Dynamic work environment with no two days alike
  • Opportunity to serve the community
  • Develops valuable, transferable skills

Career Advancement:

Public safety dispatchers can advance to:

  • Dispatch supervisors or managers
  • Training coordinators
  • Emergency communications center directors
  • Emergency management specialists

Every call you take as a public safety dispatcher could be the most important moment in someone's life. Are you ready for a career where your voice can make the difference between life and death?

The role of public safety dispatchers is evolving with technology. Next-generation 911 systems are introducing capabilities like video calling and improved location services, requiring dispatchers to adapt and learn new skills continuously.

Public safety dispatching offers a unique entry point into government telecommunications careers.

It combines the satisfaction of public service with the excitement of working with advanced communication technologies. For those who thrive under pressure and want to make a tangible difference in their communities, few careers offer the same level of impact and importance.

Are you calm under pressure, tech-savvy, and driven by a desire to help others? A career as a public safety dispatcher could be your calling in the world of government telecommunications.

When you apply, remember to tailor your resume to the job description. Whether disabilities can be accommodated is determined on a case-by-case basis. Applicants requiring reasonable accommodation should know that while it's illegal to discriminate against people with disabilities, they can ask you about your ability to do the work. (It's also illegal to discriminate based on marital status, gender identity, and sexual orientation.)

 

Answering the Call to Serve

As we've explored throughout this article, government telecommunication jobs, particularly in the realm of public safety dispatching, offer a unique and rewarding employment for those who are up to the challenge. These roles combine cutting-edge technology with the opportunity to make a real difference in people's lives and contribute to national security.

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From California to Washington D.C., public safety dispatchers stand at the forefront of emergency response, serving as the critical link between those in need and the resources that can help them.

It's a role that demands a special set of skills - from technical proficiency to emotional resilience in the name of public relations - and offers rewards that few other careers can match.

In a world where technology is constantly evolving, imagine being part of a field where your adaptability and quick thinking can literally save lives. That's the reality of a public dispatcher career in government telecommunications.

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