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Job Description

◦ Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

◦ Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.

◦ Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

◦ Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

◦ Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

◦ Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

◦ Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

◦ Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.

◦ Coordinates unit activities with other divisions by evaluating operational needs and assignment of work activities. Develops operating procedures. Tracks operating information and write technical reports.

◦ Ensures compliance with unit procedures, policies, and protocols.

◦ Resolves customer conflicts and provides options to ensure customer satisfaction.

◦ Develops, revises, and implements standard operation practices, policies, and procedures for the unit.

◦ Determines goals, objectives, and resources requirements for the activities of the unit. Prepares performance measures, data, and reports for management review.

◦ Assists with planning, developing, organizing, evaluating, and monitoring the unit’s budget. Plans, develops, organizes, evaluates, manages, and monitors the unit’s programs, projects, and activities.

◦ Orders supplies, maintains inventory, makes purchases, monitors contracts, and recommends capital expenditures.

◦ Maintains and updates automated record keeping and files. Prepares, as necessary, notifications for the news media.

◦ Coordinates unit activities with other divisions by evaluating operational needs and assignment of work activities. Develops operating procedures. Tracks operating information and write technical reports.

◦ Ensures compliance with unit procedures, policies, and protocols.

◦ Resolves customer conflicts and provides options to ensure customer satisfaction.

◦ Develops, revises, and implements standard operation practices, policies, and procedures for the unit. Determines goals, objectives, and resources requirements for the activities of the unit. Prepares performance measures, data, and reports for management review.

◦ Assists with planning, developing, organizing, evaluating, and monitoring the unit’s budget.

◦ Plans, develops, organizes, evaluates, manages, and monitors the unit’s programs, projects, and activities.

◦ Orders supplies, maintains inventory, makes purchases, monitors contracts, and recommends capital expenditures.

◦ Maintains and updates automated record keeping and files.

◦ Prepares, as necessary, notifications for the news media.

◦ Knowledge of animal and rabies control laws and ordinances including care, restraint, quarantine, animal behavior, anatomy, hygiene, nutrition, first-aid, and customer service.

◦ Knowledge of humane and safe animal care.

◦ Knowledge of good customer relations dealing tactfully and professional with customers and public in emotional or adversarial conditions.

◦ Knowledge of supervisory and managerial techniques and principles including the evaluation of others and conflict resolution.

◦ Skill in establishing and maintaining good working relationships with other employees and the public and making effective use of community resources.

◦ Skill in data analysis and problem solving.

◦ Ability to communicate effectively oral and in writing to respond to inquiries and prepare and present information.

◦ Ability to demonstrate leadership, management, and human relations skills to facilitate significant cultural and organizational change.

◦ Ability to guide, train, monitor, evaluate, and provide feedback on the work of others.

◦ Ability to effectively manage projects and delegate responsibilities.

◦ Prior experience supervising or leading a team, providing regular feedback, and handling complex conversations.

◦ Demonstrated experience working in a fast paced, high stress environment while managing emotions and competing priorities.

◦ Experience in a shelter or rescue setting.

◦ Experience in managing high level behaviors in dogs through performance and documentation of behavior evaluations, assessments, and behavioral plans for all shelter animals, particularly those with more complex needs.

◦ Demonstrated experience working with animals of varying sizes, temperaments, and behavioral challenges. Experience with positive reinforcement-based training.

◦ Demonstrated experience in developing, implementing, and maintaining accurate records to track behavior modification plans and progress. Effectively communicate plans with staff, management, and customers.

◦ Certification as a certified professional animal trainer or equivalent credential is preferred and a shelter behavior affiliate credential is also valuable, o r the ability to obtain within 6 months of employment.

◦ Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

◦ A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.

◦ A resume is required but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.

◦ Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.

◦ You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses.

◦ A Criminal Background check (CBI) will be conducted.

◦ Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises.

◦ Please Note this posting may close any time after 7 days.