Job Description

• Provides direction and support to Metro's overall operation of bus and facilities maintenance to ensure attainment of Metro and departmental goals and objectives within established policies and parameters
• Coordinates activities within Maintenance Operations to assure peak performance and productivity, as well as conformance and compliance with established or mandated external regulations and policies effecting Metro operations, such as CHP (California Highway Patrol) inspections, division inspections, and various internal/ external audits, such as FTA (Federal Transit Administration), Triennial audits, etc.
• Develops and implements strategic business plans focusing on bus and facilities maintenance needs
• Develops and executes programs to improve service quality, reduce costs, increase employee productivity, and increase revenue and ridership
• Monitors operating performance, identifies problems/issues, facilitates/implements resolution, and directs efforts to achieve continual improvement in service quality
• Develops, reviews, implements, and maintains department and major capital budgets
• Works in cooperation with other Operations departments to provide seamless, high quality service to Metro customers
• Oversees and provides timely response and services to all division concerns regarding bus maintenance
• Responds to inquiries from regulatory agencies
• Represents Metro with public and elected officials, business leaders, and community groups in coordination with customer and external relations departments
• Facilitates support resources from all Metro departments
• Works cooperatively with other Operations Management staff to maintain the integrity of the system-wide network of services
• Supervises, trains, mentors, motivates, and evaluates performance of assigned staff
• Oversees and resolves labor issues
• Develops and reviews safety training programs
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  

• Bachelor's Degree in Business, Public Administration, Engineering, or a related field

• Eight years of relevant senior management-level experience in heavy fleet maintenance in a public transportation environment or comparable public or private organization

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

• Experience operating and overseeing major capital programs, including planning, forecasting, budgeting, development, implementation, and delivery
• Experience driving and developing KPI’s to ensure continuous improvement

• Theories, principles, and practices of bus transportation and fleet maintenance operations
• Applicable local, state, and federal laws, rules, and regulations governing maintenance of public transit systems and environmental and quality control standards and requirements
• External regulatory and internal safety policies and regulations
• Public administration
• Administrative principles and methods, including goal setting, program and budget development and implementation
• Capital and operating budgets
• Public agency procurement procedures and contract administration
• Basic mechanical skills
• Data analysis methods
• Labor relations, including labor contracts, discipline, and grievance appeals
• Human resources policies and EEO procedures
• Social, political, and environmental issues influencing transportation programs
• Modern management theory
• Applicable computer business software applications, such as Microsoft Office Suite

• Directing the overall operations of a major organization function/department
• Determining strategies to achieve goals and objectives
• Establishing and implementing policies and procedures
• Analyzing situations, identifying problems, developing and implementing solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions and in stressful situations
• Communicating effectively orally and in writing
• Preparing comprehensive reports and correspondence
• Interacting professionally with various levels of Metro employees and outside representatives
• Supervising, training, mentoring, and motivating assigned staff
• Mediating, negotiating, and resolving conflicts
• Leading others

• Budget and manage expenditures for major capital projects/programs
• Compile and analyze data utilizing staff input
• Handle highly confidential information
• Understand, interpret, and apply related laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Plan financial and staffing needs
• Represent Metro before elected officials and the public
• Be responsive to community issues and concerns
• Read, write, speak, and understand English
  Special ConditionsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
  

• Typical office situation
• Close exposure to computer monitors and video screen
• High dust, dirt, and/or grease environment
• High noise environment
• Work with regular exposure to odors or fumes
• Exposure to moving machinery and/or vehicles
• Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity
• Extensive safety training and/or use of protective devices and personal protective gear
• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
• Work after designated regular hours in case of special assignments or emergencies

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Standing
• Walking (distance 5' to 100')
• Bending or twisting at the neck, waist and/or knees
• Intermittently sitting, standing, stooping
• Light lifting or carrying 25 lbs. or less
• Moderate lifting or carrying 26-50 lbs.
• Communicating through speech in a non-English language required
• Good distance vision and/or depth perception to judge distances
• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)