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  • Utility Account Specialist

    Austin, Texas United States City of Austin, TX Full Time Jan 22, 2025
    City of Austin Employer:

    City of Austin, TX

    The City of Austin This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.  Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.  The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.  Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.  There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone. City Government The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.  The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.  The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

    Apply Now View job Employer Profile

    Job Description

    Minimum Qualifications

    • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field.
    • plus three (3) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job.
    • Experience may substitute for education up to a maximum of four (4) years.


    Licenses or Certifications:

    None
    Notes to Applicants
    This position primary responsibilities includes determining customers usage and consumption, reviewing billing exceptions, verifying rates, researching and investigating potential overcharges, and adjusting customer account information for utility billing.

    Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

    Employment Application:

    The City of Austin employment application is an official document; incomplete applications will not be considered.
    • Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
    • The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
    • Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
    • Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.


    If you are selected as a top candidate:
    • Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
    • If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
    • This position requires a criminal background investigation.

    Work Schedule:
    • Work hours may include after hours, holidays, and weekends.

    Shifts may change according to departmental needs.
    Pay Range
    $26.61 - $31.87

    Hours
    Monday-Friday: 7:00 a.m. - 4:00 p.m.
    Job Close Date 01/30/2025 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin, Texas 78723 Preferred Qualifications
    • Experience and knowledge working with billing exceptions and/or billing corrections/adjustments in the CCB billing system.
    • Experience working with a table-based customer information system for a business or government entity in billing or accounting
    • Experience in knowledge working with utility metered services such as electric, water or gas
    • Experience working repetitive tasks throughout the workday, while prioritizing numerous task types and deadlines.
    • Experience working with complex work instructions and analyzing data and reviewing accounts holistically.
    Duties, Functions and Responsibilities
    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

    Reviews utility usage, determines average consumption, verifies rates, investigates potential overcharges, and adjusts customer accounts. Initiates and processes billing and/or payment adjustments and account corrections in accordance with established procedures. Reconciles customer accounts. Places accounts on hold, assesses late fees and charges, and refers customers to other organizations. Reviews and recommends requirements for subdivision development, re-subdivision, and water and wastewater service extensions. Evaluates site/lot plans, criteria, etc. for a variety of projects, programs, and activities. Assists with all assigned utility projects from initiation to completion. Maintains, safeguards, and provides original documents of record. Assists with preparing presentations for successful arguments that represent the utility in hearings, investigations, examinations, or other arenas where disputes are addressed. Assists with developing, revising, and implementing procedures and processes to facilitate the provision of services to customers. Supports the department in development, maintenance, growth, and customer satisfaction. Performs customer outreach through various communication channels and serves as a point of contact for utility programs.

    Responsibilities- Supervision and/or Leadership Exercised:

    None
    Knowledge, Skills and Abilities
    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Knowledge of the applicable principles, laws, rules, regulations, and practices of utility service operations.
    • Knowledge of City practice, policy, and procedures.
    • Skill in oral and written communication.
    • Skill in using computers and related software.
    • Skill in data analysis and problem solving.
    • Skill in planning and organizing.
    • Skill in handling multiple tasks and prioritizing.
    • Ability to work with frequent interruptions and changes in priorities.
    • Ability to establish and maintain good working relationships with City employees and the public.


    Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

    Supplemental Questions

    Required fields are indicated with an asterisk (*).
    * The minimum qualifications for this position are a graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three (3) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job. Experience may substitute for education up to a maximum of four (4) years. Do you meet the minimum qualifications?
    • Yes
    • No
    * Describe your experience and knowledge working with billing exceptions and/or billing corrections/adjustments in the CCB billing system.
    (Open Ended Question)
    * Describe your experience in knowledge working with utility metered services such as electric, water or gas. Please include position(s) and dates listed on your application where you obtained your experience.
    (Open Ended Question)
    * Describe your experience working repetitive tasks throughout the workday, while prioritizing numerous task types and deadlines.
    (Open Ended Question)
    * Describe your ability or experience working with complex work instructions and analyzing data and reviewing accounts holistically.
    (Open Ended Question)
    * Describe your experience working with teams or cross-functional work-groups.
    (Open Ended Question)
    * This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required?
    • Yes
    • No
    * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
    • I acknowledge and understand this position requires a Criminal Background Check.


    Optional & Required Documents

    Required Documents Optional Documents
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Top Government Sales Jobs for Aspiring Professionals

Top Government Sales Jobs for Aspiring Professionals

Government sales roles offer a dynamic career path, providing opportunities to work with various agencies to supply essential products or services. These jobs require a deep understanding of government procurement processes, relationship-building skills, and sometimes the ability to work full-time across different time zones.

Government sales present unique challenges for aspiring professionals but can lead to gratifying careers across various industries. Here’s what you need to know.

Top Government Sales Jobs for Aspiring Professionals

 

What Are Government Sales Jobs?

Government sales involve working with public agencies to meet their procurement needs. Whether in technology, healthcare, finance, or other sectors, professionals in this field must master the intricacies of the government procurement and bidding process.

These processes may involve verification steps, such as verifying you are human or waiting for browser security checks, ensuring only qualified vendors can proceed. Professionals must understand the complexities of government sales while ensuring that sites and services are correctly connected to meet government standards.

Professionals in these roles must:

  • Understand complex procurement regulations, ensuring the success of all verification steps, such as Ray ID identification.
  • Build and maintain relationships with government decision-makers while navigating lengthy sales cycles.
  • Handle browser security checks to ensure site security before proceeding with sales and connection processes.
 

Key Skills and Qualifications

A successful government sales professional must be well-versed in several key areas:

category061-image-001-careers-in-government
  • Understanding of Government Procurement: Familiarity with systems that require site verification processes, such as verifying security through a browser connection and handling Ray ID or full-time processing steps.
  • Business Development Experience: Identifying opportunities and ensuring that sales site requirements are met, often requiring verification to proceed with government procurement.
  • Communication and Interpersonal Skills: Professionals must respond quickly and efficiently to government agencies, often under tight deadlines.
  • Educational Background: A bachelor’s degree in business, engineering, or a related field is typically required, with additional certifications in government procurement being an advantage.
 

Career Paths in Government Sales

There are several career opportunities available in government sales, each with its focus:

  • Government Sales Manager: Oversees the overall sales process, ensuring security protocols are met when working with different sites and systems across various agencies.
  • Business Development Manager: This position focuses on identifying new opportunities within the government sector, ensuring connections to the right agencies, and meeting date-specific targets.
  • Account Manager: Manages relationships with existing government clients and ensures their needs are met securely and efficiently through constant connection and updates.
  • Sales Engineer: Supports the technical side of government sales, ensuring systems like browser security are in place and that government sales processes comply with verification steps.
  • Government Sales Representative: Works directly with government agencies to establish new sales opportunities, handling everything from initial security checks to final Ray ID confirmation.

Job Search Resources

For those looking to break into the field or expand their government sales career, there are numerous resources available:

  • USAJOBS: This site lists government-related roles, including sales positions across different agencies. It ensures that full-time and secure employment opportunities are provided.
  • LinkedIn: A valuable tool for networking, LinkedIn allows professionals to explore government sales jobs and verify their qualifications.
  • Government Sales Jobs: A specialized platform focusing on job listings in this niche, ensuring connection to the right opportunities.
category061-image-002-careers-in-governmen
  • Washington Post Jobs: Ideal for those seeking employment in Washington, D.C., where many government sales positions are concentrated.
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Tips for Breaking into Government Sales

Aspiring professionals can improve their chances of landing a government sales role by:

category061-image-003-careers-in-government
  1. Building Relationships: Networking with government officials and procurement professionals is critical to getting full-time positions and meeting site qualifications.
  2. Understanding the Process: Familiarity with procurement, browser security, and verifying that you are human (via systems such as Ray ID) can be crucial for success.
  3. Gaining Business Development Experience: Demonstrating experience in sales and development is a must, especially when you are responsible for ensuring a secure site connection.
  4. Certifications: Pursuing certifications in government contracting and procurement adds credibility.
  1. Networking: Engaging with peers through professional sites can help verify opportunities and update you with security trends.
 

Salary Ranges and Benefits

Government sales jobs can vary greatly in salary, depending on the industry, location, and experience level. On average, salaries range from $60,000 to $120,000 per year. In addition to competitive pay, these positions often offer comprehensive benefits packages, which may include:

  • Medical, dental, and vision coverage.
  • Access to retirement plans such as 401(k) options.
  • Full-time positions with secure employment terms and benefits.
 

Education and Training

Most government sales roles require a bachelor’s degree in a relevant field like business, engineering, or public administration.

Additionally, certifications in government contracting and procurement can be helpful. Training programs are available through organizations like the National Contract Management Association (NCMA), which helps aspiring professionals understand the verification processes, security protocols, and necessary qualifications for successful careers.

Industry Trends in Government Sales

The field of government sales is constantly evolving. Key trends shaping the future include:

  • Cybersecurity and Site Security: Ensuring that government sites are properly secured and verified is becoming increasingly important. Sales professionals must be prepared to handle browser security checks and verification processes, especially during bidding stages.
  • Cloud-Based Solutions: Government agencies are moving towards cloud-based systems, creating more opportunities for those in technology sales.
  • Artificial Intelligence (AI): AI plays a growing role in government procurement and sales automation, enhancing business opportunities and improving efficiency.
category061-image-004-careers-in-governmen
  • Customer Service Excellence: Building strong relationships with agencies is crucial for long-term success in government sales, especially when responding to evolving site security requirements.
 

Business Development Strategies

Successful professionals in government sales can use the following strategies:

category061-image-005-careers-in-government
  • Identify Opportunities: Stay aware of government procurement needs, from verifying site connections to ensuring secure system access.
  • Build Relationships: Cultivate solid and long-lasting relationships with decision-makers in government agencies to facilitate sales.
  • Use Sales Tools: Leverage CRM tools and automation to streamline the sales process and ensure that everything, from initial verification to full-time sales, runs smoothly.
  • Stay Informed: Be proactive about changes in government procurement processes, ensuring that your site and sales strategy are fully secure and in line with regulations.
 

Conclusion

Government sales offer a rewarding career path for aspiring professionals who can navigate complex processes and ensure proper security protocols. Whether verifying browser connections or securing contracts, professionals in this field can expect a dynamic and fulfilling career by staying informed, building relationships, and following best practices. Government sales can lead to long-term success if the necessary qualifications, site updates, and verification steps are met.

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